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Apr. 29 Apr. 30
1 room, 2 adults, 0 children12
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Visited on 17 and 18 November 2017. Pathetic condition.
1. the lift does not work
2. you have to carry your own luggage to your roomvia the stairs
3. No cold water. Only boiling hot water in the taps.
4. Toilet Flush tank defective.
5....More
1 Thank AshwinJoshi
Response from Nafisa S, General Manager at Sentrim Castle Royal HotelResponded 29 November 2017
Dear AshwinJoshi,
Thank you for taking to time review Castle Royal Hotel on trip advsior.It was pleasure hosting you. It is unfortunate that the lift was faulty during your visit. I confirm it has been fixed and have further shared the inconvenience caused with our...More
I stayed there for a night and I regret it. Unreasonable room charges, not that clean, elevator did not work etc, etc. We did not use the bathroom at all, even tho, that was ther reason of booking a hotel.More
Thank mikemoras
Response from Nafisa S, General Manager at Sentrim Castle Royal HotelResponded 7 November 2017
Dear Mikemoras,
Thank you for taking time to give us feedback on your recent stay with us on trip advisor. It was a pleasure hosting you.
We however regret to note that your stay was not as perfect as expected due to temporary unavailability of...More
Excellent location as a base for getting around offices. Friendly and helpful staff all round. Cheaper rooms are basic, likely to experience a maintenance issue or two. Overall good value for money. Sometimes slow at breakfastMore
Thank mwaponda
Response from Nafisa S, General Manager at Sentrim Castle Royal HotelResponded 6 June 2017
Dear Paul,
Thank you for taking your time to review Sentrim Castle Royal Hotel Mombasa on Trip Advisor. It is indeed our traditon to encourage our guests to give us feed back on their experiences while staying with us to better our services. I take...More
When i do a review in TripAdvisor i always read the reviews before mine; and every so often i read them and think, "did they go to the same place i went to? Am i reviewing the same place?" This is one of those occasions....More
This is a hotel in the entre of Mombasa which looks good on paper but is pretty grim!
I booked a double room for a one night stay and when I arrived I was charged an additional $US15 because I wanted a double bed!
The...More
Thank you for your inquiry, Below please see our rates
Residents Standard Rates in Kenya Shillings
Single 5,800
Double 7800
Deluxe single 7,200
Deluxe double 9,200
Non residents Rate in USD
Single 110 USD
Double... More
Thank you for your inquiry, Below please see our rates
Residents Standard Rates in Kenya Shillings
Single 5,800
Double 7800
Deluxe single 7,200
Deluxe double 9,200
Non residents Rate in USD
Single 110 USD
Double 148 USD
Deluxe single 137USD
Deluxe double 187 USD