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Crowne Plaza Beijing Chaoyang U-Town

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#51 of 6,442 Hotels in Beijing
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Crowne Plaza Beijing Chaoyang U-Town
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437 Reviews from our TripAdvisor Community

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Showing 287: English reviews
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San Diego, California
Reviewed 2 days ago NEW

Consistent with other reviews, the hotel staff failed to address the non-operating AC. My room was consistently at 26.5 to 27 deg C. After requesting that the AC be turned on, the hotel response was to bring in an air blower which did nothing to cool the room. When I complained a second time, the response was to bring in...

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Helpful?
Thank Lumansd
Glasgow
Reviewed 6 days ago NEW

How do you expect us to sleep when the room is at 27C and tell us some nonsense about the air conditioner and fresh air... the location is great, and on the whole the service is good too... shopping mall next door offers plenty of places of eat.

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Helpful?
Thank Kevin O
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear guest: Welcome to our hotel and shared your valuable feedback with us. We are sorry about the improper temperature gave you a discomfort experience. We will try our best to solve this problem as quickly as possible. We will strengthen the adjustment of room, I hope you will be satisfied with our room at the next stay. Thank you...

Singapore, Singapore
Reviewed 1 week ago

I stayed at Crowned Plaza U-Town recently for 3 nights. I am very impressed with the concierge manager Mr. Hunter (Ma Zhi) for his excellent and helpful service!! Me and my friend would like to go for a body massage and consulted with him for some information. He called the massage shop to make booking for us and offer to...

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Helpful?
Thank caroline20172017
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear guest: Welcome to Crowne Plaza Beijing Chaoyang U-Town and shared your feedback with us. We are willing to know that you are satisfied with our concierge services. It is our duty to provide professional and thoughful service to every guest. We will also continue to professional training for our staff in order to make guest have a prefect experience....

Reviewed 3 weeks ago via mobile

Relative to anywhere else next to the CBD this is a very good option for the western traveler Relative to its competition in the area it's rock solid differentiating itself by providing western standards of service There are more charming and local options for the tourist but as a fairly frequent business traveler to China it's my default hotel largely...

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Helpful?
Thank Carmine B
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear guest: Welcome to our hotel and thank you for sharing feedback with us. We are willing to know that you are satisfied with our location. As you know, our hotel is close to the CBD, the Embassy district, many shopping centres, corporate headquarters, the Sanlitun entertainment precinct and easy access to the Beijing Subway Line 2.On this basis, we...

Reviewed 4 weeks ago via mobile

Why oh why does this hotel not allow you to adjust the temp in the AC. I know it's cold outside but setting the room at 26 degrees makes no sense especially when you can't change the temperature. When I asked for help, someone came up and turned it off. Also, the room is dusty, I keep sneezing and coughing....

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Helpful?
Thank Roman K
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear guest: Welcome to Crowne Plaza Beijing Chaoyang U-Town. We are apologize for the questions you have reflected. We have been feedback the problems to relevant departments, and we We will strengthen the training of employees and create a comfortable and elegant living environment for every guest. So we would thank for your feedback, it let us know that more...

Solihull, United Kingdom
Reviewed 8 February 2017 via mobile

Excellent location and very close to many restaurants being part of the mall. Great gym, very impressive breakfast. Room excellent and like the small touches like USB ports by bed for charging devices. Decent German bar and restaurant on site but very quiet while I was there. Would recommend over the more out of town options.

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Helpful?
Thank Matthew B
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and our hotel made your stay experience more memorable. We are willing to hear more comments and suggestions in order to improve our services quality.We are looking forward to welcoming you back to...

Reviewed 27 January 2017

Richard, connoisseur you are absolutely the BEST!!! Everything I needed from car service to an interpreter he secured for me during my business travels. I will tell you I am not a regular at the Crowne Plaza. However, with the hotel being near the embassy and a mall, how could one go wrong. The service at this hotel was great....

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Helpful?
Thank Andrea T
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear Guest, Thanks for sharing your valuable feedback with regards to our hotel. We are delighted to know that you had a period of wonderful time in our hotel. First of all, thank you for the praise of the concierge staff Richard.It is our duty to provide thoughtful service to every guest. At the same time, we would try our...

Toronto, Canada
Reviewed 18 January 2017

I don't normally stay at the crowne plaza chain but my associate booked this hotel for our meetings in Beijing First off its in a great location. Secondly the room was large for Chinese standards. Room was generally very comfortable and well laid out The staff were quick, friendly and well trained

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Thank 548jason
Mumbai (Bombay), India
Reviewed 17 January 2017

The immediate proximity to the U town mall is a advantage . The U town mall has a variety of restaurants. I liked the Buffet breakfast in the Hotel. The city was heavily polluted and it was very cold , so a walk around the lock was all that could be done. The hotel is about 45 mins from the...

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Helpful?
Thank ARM0903
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear Guest, Thank you for your stayed in Crowne Plaza Beijing Chaoyang U-Town. As you know, our hotel is located in the city center, nearby the U-Town shopping center and easy access to the Beijing Subway Line. The excellent location also makes the hotel become a wise choice during smog weather in Beijing. It is our duty to provide tidy...

Sydney, Australia
Reviewed 10 January 2017

Crowne Plaza Beijing U-town is one of the hotel that's connected to a shopping centre U-town. We stayed at this hotel on business because of the convenient location. You will hardly need to get out of the actual hotel to get anything you may have forgotten to bring with you. This hotel is a reasonable mid class hotel with a...

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Helpful?
Thank patricklR713NI
CrownePlazaUTown, Public Relations Manager at Crowne Plaza Beijing Chaoyang U-Town, responded to this review

Dear guest: Thanks for sharing your detailed valuable feedback with regards to our hotel. It is our duty to provide high-quality services in order to make sure you are satisfied with living here. As you know that our hotel located in the center of downtown and it is very convenient for business or leisure travelers. And we will improve our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Beijing Chaoyang U-Town is an international hotel perfectly located in Beijing's Central Business District, adjacent to the Ministry of Foreign Affairs,Embassy Area, Sanlitun Bar Street and teh Silk Market. Hotel prime location is wonderfully convenient in meeting your business, shopping and entertainment needs. The hotel adjoins popular U-Town Lifestyle Center and Shopping Wall, which features a vibrant array of leisure and entertainment venues. Splendid accommodations and superior quality service make Crowne Plaza Beijing Chaoyang U-Town The Place to Meet. ... more   less 

Additional Information about Crowne Plaza Beijing Chaoyang U-Town

Address: No.3 Sanfeng Beijing, Chaoyang District, Beijing 100020, China
Region: China > Beijing > Beijing Workers' Sports Complex
Price Range: $148 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Beijing Chaoyang U-Town 4.5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Agoda, Hotels.com, Cheap Tickets, Priceline and Ctrip TA so you can book your Crowne Plaza Beijing Chaoyang U-Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#31 Spa Hotel in Beijing
#41 Family Hotel in Beijing
#43 Romantic Hotel in Beijing
#44 Business Hotel in Beijing
#46 Luxury Hotel in Beijing
#136 Best Value Hotel in Beijing
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Beijing Chaoyang U-Town staff and other travellers.
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Questions? Get answers from Crowne Plaza Beijing Chaoyang U-Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor is preferable”
 of 5 bubbles ARM0903, 17 Jan 2017 | Read review
“Check for air-con before you book”
 of 5 bubbles geetgal, 1 Jan 2017 | Read review
“Get a room that has windows across the room . Not just one window on one side.”
 of 5 bubbles Brdwaybaby, 20 Dec 2016 | Read review
“Choose a room away from the elevator”
 of 5 bubbles fastpitchmom22, 13 Dec 2016 | Read review
“Higher up rooms are quieter. Some rooms overlook the air-conditioning of the mall. If you're sensitive to noise, ask to avoid these.”
 of 5 bubbles sternenklar, 24 Oct 2016 | Read review
5 of 5