The checkin was perfect. Mr Chiu was super helpful and attentive to our needs with a 3 year old boy. Upgraded for elite member perk. Baby crib and tent offered - kiddo loved them. Room is newly renovated in 2020. Fast and stable internet. If you have access, you won’t be disappointed by the hot dishes offered in the executive lounge. We also enjoyed the gym, pool and sauna. The location is ideally situated in the financial street. Perfect for business travelers too.
Hebe Zhang made the experience at Westin Club a very pleasant and warm experience. Hood to see the Westin all renovated (haven’t been back for years) and refreshed with staff like Hebe. How Wee the rooms were quite cold during this winter stay.
Stayed to attend a business function. As a Platinum member, I was given an upgraded spacious suite on the Club Level. I enjoyed the stay. Bedding and bedding were great and made for a comfortable sleep. Staff members were very friendly, attentive, and helpful.
This is definitely the worst hotel bread I have had in months. Everything is arranged beautifully on tables for self service. The fruit is beautifully arranged, fries eggs are neatly stacked and bread rolls and cakes of many styles are artfully arranges, but all at the expense of freshness and quality. Bread that should be fresh is dried out; croissants are crisp all the well through. Eggs ate cold. Coffee is lukewarm and weak. Cold cuts are cold but so are the pork sausages. Perhaps if I came later I would get fresh, warm food rather than yesterday’s leftovers. Service is inattentive and seems confused. Find a Starbucks.
Very limited facilities at present because of the renovations but staff very friendly and helpful and location very convenient for the Financial Street district. Your 200 word minimum is very unnecessary and irritating
We stayed here as part of a tour. There is a umber of staff that speak English, which is very helpful when you do not speak Mandarin. Check in was prompt even with a number of guests late at night. Breakfast staff a lot of them spoke English and breakfast catered for all diets and nationalities. Always warm and welcoming. Rooms clean tidy and all the room amenities you could ask for. High end shopping mall close to hotel. Taxis always available. This hotel continues to uphold the Westin 5 star level of service. Currently in the middle of an upgrade so some hotel amenities unavailable.
Upon arriving at the Westin hotel, I was left impressed with every aspect. My car door was opened by a wonderful member of the concierge team - his name was Brave and was a true gentleman; he appeared proud to represent the hotel. Although some renovation work was being undertaken in the lobby, I was not left disturbed by this and the front-desk staff explained many key and important factors which made my stay enjoyable. I was checked in by a Chinese lady called Mary, she explained everything in detail and ensured I went to my room satisfied. On the evening, I went down to the restaurant. Again, renovation was apparent but this did not detract from a great dining experience. I enjoyed the buffet menu and was able to eat a wonderful array of sashimi, chargrilled meats and salads. Sadly, I’m on a diet. Had I not been, I’d have eaten so much more. One thing which impressed me was the staff’s command of the English language. Sadly, my chinese is limited but that was not an issue at the Westin. They even have a robot at the front door which offers check-in and out instructions in a host of languages. I will be back very soon!…
This hotel is really tarnishing the reputation of the Marriott brand. You can get a lot better for A LOT cheaper in surrounding area. When booking I was aware that the hotel was undergoing a procedure. The Marriott website made it sound like the place was just getting a little Botox and some filler. Nowhere did it say the place was undergoing invasive reconstructive surgery. The hammering and sawing took place during business hours, but as a jet-legged traveler, business hours was my resting time the first few nights. Upon arrival, I soon found out that there was no gym on property (as it was undergoing the renovation). In addition to this, the pool was closed, and most of the restaurants, leaving only the buffet as an option for on-site dining. (I’ll go into that disappointment later). As a business man, internet and WiFi is important and more of a requirement than a convenience. The WiFi here is TERRIBLE! Download speeds of .95 mbps. Slower than 1995 AOL. After a 12 hour flight and many more hours of pre-travel, taxi, etc accommodation, I decided a long massage is what I needed (sort of a tradition of mine after long flights). The massage was nice and the therapist was 100% professional and did a great job. But the sound of hammering and sawing throughout the 105 minute session was a bit of a buzz-kill. For $175 USD, I expected much MUCH more. By day 2 of 8 I had had enough. Hammering, sawing, lack of food option, no amenities, bad WiFi, etc. I contacted the manager and told them I needed a new hotel. Another Marriott property right down the street and I could see it from my room was available. I told the manager I wanted a new room there and for the same outrageous price I was already paying for the Westin experience. For you BonVoy members, you should know that Marriott has a guarantee that if they cannot honor your reservation, they will move you to another hotel at their expense and provide compensation for the inconvenience. Well it seem that the “Marriott guarantee” might not apply to the hotels undergoing a massive face -lift. So after my request the manager told me it’s not possible to love me there for the same price, but I could pay (double what I was already paying) to move to that hotel. TBH, I wish I took the deal. I told her to forget it and as an “inconvenience” they offered me a fee dinner at the buffet. I asked if I could at least use the gym at the sister property and they told me no. Now those of you who have seen a hotel gym, know that they are almost always empty. A few people MAX at any given time. The manager told me that their gym is too small to accommodate my visits. So the buffet/ONLY RESTAURANT. If you pay for the buffet, it’s about $60 USD. I would never pay more than $10 based on what I saw. Mediocre selection. That’s the best I can describe it. The first night I got in I actually stopped in for an ala cart item and my plate of fried rice was $40 USD. I finally found a TGI Friday’s down the street and ate there. During my stay here, I actually had to fly to Chengdu for a couple nights and the dinner buffet at my Marriott property was AMAZING and less than half what westing charged....AND IT INCLUDED BOTTOMLESS WINE. Overall experience: the value is not worth it. Marriott needs to be transparent with the condition of the property to ensure guests are not over-promised and under-delivered. While the rooms were very clean, and bathrooms were fantastic with amazing water pressure, this does not make up for the lack of amenities on site as outlined on Marriott website. I will never return to this property.…
I used to come to this hotel almost twice a month for the past 3 years, being a regular business traveler to Beijing. It used to be a comfortable, efficient and business-friendly hotel. Sadly the recent stay in August 2019 hugely disappointed me: - it’s currently under renovation and most of the restaurants and facilities are closed. Guests would expect extra hospitality to compensate for the lack of facilities, but the hotel is clearly very poorly managed, probably partly due to the renovation. - at breakfast, staff are general lazy. Guest is shown to a table and asked to sign the bill immediately upon being seated, but when I went to get the food and returned to the table, it was already occupied by other guests. I don’t think it was a very crowded restaurant, just poorly managed by demotivated staff. - check out experience was a disaster. At least 10 hotel staff were behind the counter, probably 5 of them were helping those guests who were checking in, but the rest were just doing nothing. I asked if they could help me and was told that they were new and didn’t know how to do it. Finally got someone who seemed to know how to do it, but was only given a paper showing the final payment number without even the bill. It took him another five minutes to print out the bill, with the help from his colleague. Wondering if Westin should disgrace itself so much to just allow interns and apprentice team to manage the hotel? - Been a Bonvoy platinum member, I have been to many Marriott hotels in the world. This hotel is probably not that bad in terms of facilities, but clearly the worst managed based on my experience so far. I would hope this note can be seen by the management and serve as a reminder that the minimum standards should be met if they are in the hotel business…
Undergoing massive renovations so expect noise 8-6pm EVERY day. No GYM no POOL, limited restaurants. Rooms smell of smoke despite being non smoking. Not unusual in China. Usual good service from Westin staff. Good English. Helpful staff. Good excellent selection for breakfast, lunch and dinner. Close to Banking Industry. 50-60 minutes to airport. Overall ok, but likely better to wait until renovations complete unless you choose location over facilities. Still high price and high occupancy whilst we were there.