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Gateway Hotel Hong Kong

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#32 of 713 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Gateway Hotel Hong Kong
Gateway Hotel Hong Kong
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1,120 Reviews from our TripAdvisor Community

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Showing 790: English reviews
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Manila, Philippines
Reviewed yesterday NEW

The staff were very nice especially mr Kho Cheng , Atkins , phoebe and the people assigned in concierge .The hotel location was perfect , accessible to the nice places in sim sha tsui . It's almost a perfect hotel . Nothing is lacking.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank R1208edward
Sydney
Reviewed 4 days ago NEW

This far exceeded any expectations I had. The service was impeccable... the standard of the continental club far exceeded any others I have visited. The handy phone they give you with data and roaming just seals the deal. I will never stay at another chain in Hong Kong

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank ash_hostnik
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear ash_hostnik, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 1 week ago via mobile

My family and I stayed in a Continental Club Room on the 14th floor. The room is spacious, the bathroom is clean, there is free wifi. One of the things I love is their buffet breakfast because there are so many food to choose from. :) I also love the location of this hotel! In the middle of everything. Will...

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Helpful?
Thank Anna L
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Anna L, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

San Francisco, California
Reviewed 1 week ago

Excellent location & excellent service from receptionist to housekeeping. Head concierge, Allan, & his crew could not have been more accommodating. Highly recommend Gateway Marco Polo. I also recommend the breakfast buffet as well as lunch buffet. Have not tried dinner buffet. Only negative is that the hotel lobby was difficult to find. Needs large sign.

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Helpful?
Thank _dnggoofy
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear _dnggoofy, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about your service experience with Allan, our Chief Concierge, and his team. We will be more than happy to share your comments with them as we are sure they...

Shanghai, China
Reviewed 2 weeks ago via mobile

Have stayed at all the hotels under the same group on Canton Road. I like Gateway the most as it's more quiet and gives you more a personal feel. Direct connection to the shopping mall with lots of restaurants. The only problem is if you got off hotel in the back, you have to drag your bags through the mall...

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Helpful?
Thank Keren C
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Keren C, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you had encountered when you were carrying your luggage through the mall before you gt into the lobby. We regret that this is not feasible to improve the lobby layout...

Sydney
Reviewed 2 weeks ago via mobile

Stayed here on a business trip. The bed was hard, kettle had no cord and the 'handy' phone they gave me did not work. Reception staff were like robots. Very slow staff in the buffet restaurant. Many staff on duty, but took forever to wait to be seated and serve drinks. The location was the only positive part.

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Helpful?
1Thank MKH119
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear MKH119, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought to the...

Manila, Philippines
Reviewed 2 weeks ago

Would recommend this hotel for people who wants to shop and eat in Hong Kong. Nice location very accommodating staff great value for money. Best part is they give free drinks from the mini bar and you also get a mobile phone that comes with your room and you can make free phone calls local and international! What a deal!

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Gdelrosario
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Gdelrosario, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

London, United Kingdom
Reviewed 3 weeks ago

Excellent location. Not many rooms with Harbour view. Excellent staff and management team are very professional. There is 3 Marco Polo hotels to choose from, MP Hong Kong is probably the best choice. There are refurbishment work being carried out, check before booking.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank setareh2016
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear setareh2016, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Manila
Reviewed 3 weeks ago

I stayed here with my sister who's in a wheel chair. The location is pretty convenient for shopping. All almost all the brands are nearby or connected to the hotel that is why we always book at this hotel for our yearly HK trip. For this trip, we had a late flight and was very tired upon arrival. The check...

Review collected in partnership with Marco Polo Hotels
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Helpful?
1Thank djsy07
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear djsy07, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Metro Manila, Philippines
Reviewed 3 weeks ago

Excellent hotel in terms of location, service and amenities. For people who are in HK for shopping, dining, and generally, just to relax and enjoy, the hotel is an excellent choice. Getting to and from the airport is easy with the trains and free shuttle buses. Shopping and dining choices are at yourt doorstep, and the ferry to HK island...

Review collected in partnership with Marco Polo Hotels
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Helpful?
1Thank X5099SHdavidd
Thomas_Salg, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear X5099SHdavidd, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Asian, Seafood, International
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $246 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Luxury Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please post in the hallway if possible ' be quiet all the time, maybe someone is sleeping . This is the only problem in the hotel . Others don't care , I think some of them are not aware . Thank you so much ”
 of 5 bubbles R1208edward, 27 Mar 2017 | Read review
“Request quiet room”
 of 5 bubbles _dnggoofy, 16 Mar 2017 | Read review
“If possible try booking rooms with Harbour View. Club floor service is very good.”
 of 5 bubbles setareh2016, 7 Mar 2017 | Read review
“One thing - I got a queen sized bed, and i'm used to a King at home. My mistake.”
 of 5 bubbles X5099SHdavidd, 6 Mar 2017 | Read review
“The bed size bit smaller.”
 of 5 bubbles 903deepakk, 3 Mar 2017 | Read review
5 of 5