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Gateway Hotel Hong Kong

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#30 of 712 Hotels in Hong Kong
Certificate of Excellence
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1 room 2 adults 0 children
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Gateway Hotel Hong Kong
Gateway Hotel Hong Kong
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1,097 Reviews from our TripAdvisor Community

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Showing 774: English reviews
Reviewed 10 January 2016 via mobile

Stayed at the Continental Club Floor where we have access to the lounge that serves breakfast, tea time and cocktails. Rooms are quite big with very nice appointments. Refreshments are all included and you can just get from the lounge is you want more selections. Since its newly renovated, everything seems clean and refreshing. Great staff at the Club floor....

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Helpful?
1Thank AKC1324
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Ameera C, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to...

Manila, Philippines
Reviewed 7 January 2016

We have been staying at the Gateway Hotel for years - it is our top choice for its location and convenience. They have given us another reason to keep coming back - the free use of a mobile phone that has unlimited data, reviews of restaurants and other attractions, free calls. Hardly used my personal mobile phone during our last...

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Helpful?
1Thank SydneyVaughn
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear SydneyVaughn, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Davao City, Philippines
Reviewed 7 January 2016

All the staff was accomodating from housekeeping to front desk, bellman and conceirge.they even gave my wife a cake on her birthday, a very nice, kind and touching gesture from the hotel staff. Free wifi, handy phone and nespresso machine was a plus factor.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank manuelaE8417PU
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear manuelaE8417PU, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Manila
Reviewed 5 January 2016

I am a Marco Polo card holder. Roughly two years ago, I wrote a review praising the renovation and overall improvement of the hotel. I wrote "Can't think of any complaint at the moment so all I can think about is our next stay at the hotel". That was two years ago and the review was inadvertently submitted a few...

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Helpful?
1Thank ALC63
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear ALC63, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the check-in service during your recent visit. There is absolutely no excuse for this and we regret that we were unable to serve you as we...

Manila, Philippines
Reviewed 4 January 2016

If you're in Hk for shopping or just for relaxation, Gateway is at center of it all. Great food, a wide variety of shops for your retail therapy. If you fancy a quick hike then Kowloon park is just across the hotel. Theres something for everyone in the family.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Benjamin Ang U
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Benjamin Ang U, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Manila, Philippines
Reviewed 4 January 2016

It is connected to the mall, has Nespresso machine in the room, mini bar is replenished daily for free, free & fast wifi, free usage of mobile phone, clean and sanitised rooms, courteous staff - what more can you ask for?

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Helpful?
1Thank medvtan
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear medvtan, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your...

Reviewed 3 January 2016 via mobile

Great service abd location. The room was upgraded to Suite. It was so great. And they also ready welcome drinks and some dessert in room. Free Minibar and a nespresso coffee machine in room. It was a memorable visit experience.

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Helpful?
Thank Winnie H
Gurugram (Gurgaon), India
Reviewed 3 January 2016

I got a harbour side view room on the ninth floor. The location was great. Lots of hustle and bustle down the street, but that just added to the feel of the fast paced city. The city facing room has an awful view'cause you have taller buildings facing you there. However, the city facing room I visited(friend's room) had a...

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Helpful?
Thank suchetshetty
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear suchetshetty, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are much appreciated as they are indeed crucial in supporting our improvement efforts. We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at...

Quezon City, Philippines
Reviewed 3 January 2016

So beautiful and relaxing. So clean and comfortable, The bathroom is really my favorite part. Complete amenities. Speechless.. The television is Very good, Comfortable beds Cute lightings . If you leave your room its automatically they clean your room

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Helpful?
Thank Che-an G
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear Che-an G, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at...

Bangkok
Reviewed 30 December 2015

Nice hotel. Great location and facilities. Good room, nice, new and clean. Good food. However, I would not recommend it if you travel with children during a very busy festive season as the hotel ran out of spare beds. Two of our family members had to sleep on the couch.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank bhimab2015
JMOng, General Manager at Gateway Hotel Hong Kong, responded to this review

Dear bhimab2015, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for not having a rollway bed available due to high occupancy in the hotel at the time of your visit. Should you request a rollaway bed to be arranged in your room in the...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Three on Canton (Gateway Hotel)
Three on Canton (Gateway Hotel)
Cuisines: Asian, Seafood, International
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is Gateway Hotel, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway Hotel, the ultimate in leisure accommodation and shopping experience. In September 2013, Gateway Hotel introduced a brand new 360-degree redesigned property that defined a totally innovative design concept. All 400 guestrooms and suites underwent the redesign, which won a Global Excellence award for Best Hotel by The International Interior Design Association in December 2012. The celebrated renovation also included the hotel's Continental Club Lounge and lobby, as well as the restaurant, Three on Canton and al fresco dining area, Be on Canton. The Continental Club is the epitome of sleek design, intuitive services and state-of-the-art amenities. Guests of The Continental Club can enjoy full access and exclusive benefits from the Continental Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails and butler service. Located in one of the world's culinary capitals, the hotel has created signature outlets such as Three on Canton which is the ultimate gourmet destination, with an impressively designed space of 20,000 square feet to dine, wine, lounge and network. Discover the most stylish al fresco dining terrace on Canton Road, dubbed 'Be on Canton'. Be part of a hip and happening venue that offers resort-style dining, cocktails and aperitifs served with delectable bites, or shake things up with an instant party. Wi-Fi is complimentary throughout the entire hotel. Complimentary mini-bar service in every room will be replenished daily. The essential refreshments vital to enjoying the dazzling energy of Hong Kong will be restocked daily in the free mini-bar. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Fitness buffs have access to the nearby Marco Polo Hongkong Hotel for a swim at the outdoor swimming pool or work out at Prince Hotel's 24 hour gym. True to its promise of an unbeatable location, Gateway Hotel lies on the junction of Canton Road and Haiphong Road in Kowloon and is a short walk from the bus terminal, Star Ferry and MTR Subway Station. The Gateway Hotel is an approximately 35-minute drive from the airport, or an MTR journey that will take around 55 minutes. Guests can also take the hotel shuttle bus which takes about 40 minutes to the airport. ... more   less 

Additional Information about Gateway Hotel Hong Kong

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $266 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gateway Hotel Hong Kong 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Hotel Hong Kong
Hotel Style:
#24 Business Hotel in Hong Kong
#30 Luxury Hotel in Hong Kong
#30 Family Hotel in Hong Kong
#31 Romantic Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Gateway Hotel Hong Kong staff and other travellers.
12 questions
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Questions? Get answers from Gateway Hotel Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“May look for more space appeal.”
 of 5 bubbles 388bhaskarb, 20 Feb 2017 | Read review
“Quieter rooms away from Canton Road. Many rooms shower only so if you like a relaxing bath then request when booking.”
 of 5 bubbles deep-joy, 23 Jan 2017 | Read review
“The rooms with 2 beds are very spacious, maybe should lie like everyone else and just book for 2 and sneak everyone else in.”
 of 5 bubbles DragonLady_at, 9 Jan 2017 | Read review
“Higher floors have less noise from busy Canton Road and TST shopping areas”
  • Superior Room view
  • Toiletries were replenished everyday
  • TV and work area of the Superior Room
  • Superior Room Bed
  • Intersection of Canton and Haiphong Roads
  • Bath tub of the Superior Room
  • Toilet and shower room with an overhead shower
  • Complementary smartphone. Use it to avail of discounts and deals throughout HK!
 of 5 bubbles GMViloria, 31 Dec 2016 | Read review
“Harbour View - but work in progress and few views.”
 of 5 bubbles TheresaC906, 27 Dec 2016 | Read review
5 of 5