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Citadines Ashley Hongkong

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Citadines Ashley Hongkong
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338 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Reviewed 5 days ago NEW

Location is great. Hotel is just a few steps away from MTR. The room is clean and fresh-smelling. the space although small (as per the norm in HK) is well-planned. I'm very picky when it come's to room's interior and cleanliness yet Citadines passed my expectations. Well designed and Not a spot in the bathroom! We were also able to...

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Helpful?
Thank Velle N
Management response:

Dear Velle, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are glad to hear compliments of our staff members at Citadines Ashley Hong Kong. Your kind words will be shared with. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once...

Singapore, Singapore
Reviewed 1 week ago

Disappointed that the hotel room have small insects and consistently interrupted my sleep. Didn't expect such hygiene from a reputable chain. The hotel interior also look worn and can see that little maintenance has been put into this hotel. Bed sheet and pillow cases doesn't reflect a well managed hotel from this group compared to others I have used before.

Review collected in partnership with this hotel
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Helpful?
Thank Kris L
Management response:

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We regret any inconvenience you may have experienced during your stay with us. Your comments regarding the insects disturbed your sleep. We have noted and we will look into this issue. Once again, we are sorry if we...

Singapore, Singapore
Reviewed 1 week ago

Stayed 3 nights with family (+ toddler). Room is clean and equipped with basic kitchenette & utensils which help with meals preparation for my child. Toilet is clean although it can be small for some travellers who prefers luxurious toilets. Hotel is really in central locations. 5 minutes walk to Tsim Sha Tsui subway, Victoria harbour, Harbour City shopping mall,...

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Helpful?
Thank Moeljjati S
Management response:

Dear Moeljjati, Thank you for your feedback. We are glad that you and your family have enjoyed your stay with us at Citadines Ashley Hong Kong. Receiving such kind feedback from guest like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming...

Kaohsiung, Taiwan
Reviewed 2 weeks ago

The male staff poker-faced chat with each other and no willing to say a word to to customers. Never look up when we go to the lobby even smile. They have no enthusiasm to their work. Toilet cleanliness need to improve.

Review collected in partnership with this hotel
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Helpful?
Thank Chun-hsun L
Management response:

Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We regret any inconvenience you may have experienced during your stay with us. Your comments regarding our services are very important to us. We have noted your observations and recommendations for improvements and continue to work on upgrading...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Was at the Citadines Ashley Hong Kong last week with high expectations. We had stayed at other Citadines properties all over and had never been disappointed. However, our stay at the Ashley was just so-so; the location was good but the room was really very average. For the price paid, we would have been better off at other places. The...

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Helpful?
Thank BLowLionCity
Management response:

Dear Guest, Thank you for your feedback. We regret any inconvenience you may have experienced during your stay with us. Your comments regarding our services are very important to us. We have noted your observations and recommendations for improvements and continue to work on upgrading different areas of the hotel. We hope to be able to welcome you again and...

Macau, China
Reviewed 4 weeks ago

This hotel situated in the heart of Tsim Sha Tsui. Just 5 minutes walk to the sight-seeing point such as clock-tower, harbor city, 1881. Also, just 2 minutes walk to the MTR Tsim Sha Tsui station. The room is apartment type which the size is big. It includes a open-type kitchen for you to cook. The room is clean.

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Helpful?
Thank GaryChanMacau
Management response:

Dear Guest, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of...

Edinburgh, United Kingdom
Reviewed 9 December 2016

This is the first time I stayed at the Citadines Ashley Hotel purely for its location in the Tsimshatsui District of Hong Kong. The hotel is situated at a cul de sac part of Ashley Road, Kowloon, Hong Kong. Its location is not obvious, even to the taxi driver from the airport . However it is close to International Square,...

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Helpful?
1Thank Peter N
Management response:

Dear Guest, Thank you for your feedback. We are glad to hear compliments of our staff members at Citadines Ashley Hong Kong and delighted that you enjoyed your stay with us. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 29 November 2016

1) YOU NEED TO TRAIN AND EMPOWER OUR STAFF. When the aircon in the room is noisy, they should quickly change the room. Instead, just mention that no technician in the building and wait till tomorrow. The problem was still not solved.

Review collected in partnership with this hotel
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Helpful?
Thank Audrene L
Management response:

Dear Guest, Thank you for taking the time to share your stay experience at Citadines Ashley Hong Kong. We regret any inconvenience you may have experienced during your stay with us. Your comments regarding our services are very important to us. We have noted your observations and recommendations for improvements and continue to work on upgrading different areas of the...

Bangkok, Thailand
Reviewed 21 November 2016

Hotel is located near MTR Station (only 5min walk). Room size is spacious well equipted.Staff also well trained and quick response. Lobby is tiny and entrance is not visible at first day of arrival we a bit lost

Review collected in partnership with this hotel
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Helpful?
Thank Atiphol S
Management response:

Dear Guest, Your detailed feedback is truly appreciated as we use our guests' reviews to further improve our commitment to delivering good service. We are glad to hear that you enjoyed your stay with us and have met your expectations in service and quality standards. Thank you for making us one of your preferred accommodation choices. We look forward to...

Singapore, Singapore
Reviewed 21 November 2016

Helpful and Friendly staff. They are able to speak good English and provide suggestion and traffic information. The staff recommended us on some good restaurant eating place nearby. Good location near MTR.

Review collected in partnership with this hotel
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Helpful?
Thank Alan S
Management response:

Dear Guest, Your detailed feedback is truly appreciated as we use our guests' reviews to further improve our commitment to delivering good service. We are glad to hear that you enjoyed your stay with us and have met your expectations in service and quality standards. Thank you for making us one of your preferred accommodation choices. We look forward to...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Airport Transportation
  • Laundry Service

Additional Information about Citadines Ashley Hongkong

Address: No.18 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $144 - $353 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Citadines Ashley Hongkong 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Citadines Hongkong Ashley Hotel Hong Kong
Citadines Hongkong Ashley Hong Kong
Citadines Ashley Hongkong Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Ashley Hongkong staff and other travellers.
14 questions
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Questions? Get answers from Citadines Ashley Hongkong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request for a higher floor”
 of 5 bubbles , 11 Jan 2017 | Read review
“choose bigger rooms if you want to have more walking space in the room”
 of 5 bubbles MoeljjatiS, 3 Jan 2017 | Read review
“Relocate the bathroom switches. Its not user friendly The Housekeeping Supervisor or Manager should check the room. ”
 of 5 bubbles audrenel2015, 29 Nov 2016 | Read review
“Choose higher level room, it's quieter. It is very quiet on 9th floor that we stayed.”
 of 5 bubbles mng040110, 5 Nov 2016 | Read review
“The bigger the better!”
 of 5 bubbles rob3170, 15 Aug 2016 | Read review
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