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The Hotel COZi‧Resort is Hong Kong’s first vacation themed resort hotel. Opened in 2019, the hotel has 430 themed rooms, and a classic railway-themed entrance, with train station features in the lobby. The resort is designed to help guests to escape the hustle and bustle of the city and embark on a delightful journey of engaging discovery. Located beside the MTR Tuen Mun Station, Hotel COZi‧Resort is just steps away from tmtplaza - the largest shopping mall in the Northwest New Territories - which offers guests the chance to enjoy a myriad of shopping, dining and entertainment experiences. Our unique rooms and suites are decorated in four captivating themes: Africa; Japan; Thailand and Greece, plus delightful Penguin Rooms. In addition to an outdoor swimming pool and meeting facilities, the hotel also offers a fun 2,500 sq. ft. children playroom where kids can play safely. Guests can stay fit more vigorously at the gym or simply relax at our spa. And after all that exercise, there’s nowhere better to recharge than at our restaurant, The Platter.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English, Chinese
Location
No.4 Kin Fung Circuit, Tuen Mun, Hong Kong China
Name/address in local language
Hotel COZi Resort Tuen Mun
4 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Listening to Tonga's Mercure Resort has recently been a good train-themed place to enjoy a rich buffet lunch for the weekend. The entrance, from the lobby to the restaurant, each has a train model, full of fun and creativity, so it's worth it to come.
The choice of buffet is diverse, covering Chinese and Western cuisine. Skywife Lo, Burning Okinawa Island crisp black sugar chicken, baked pork meat, American pig ribs, clean wine cooked seaweed, cooked fish leopard, shrimp, Japanese shrimp grill, potatoes, roasted rolls, beef, etc., each dish is carefully cooked, full of color and fragrance.
Shrimp with shrimp, swallow fish, shrimp, etc, sweet and smooth! The seafood area's white shrimp, crab foot, blue mouth, emerald, bread crab, bread crabs are super large, crabs are full, fresh and delicious, and refill is fast, guaranteeing the freshness and supply of ingredients.
The fruit has chamomile, lime and tomatoes. Drinks include orange juice, lemon tea, water, canned drinks. There are two Korean chicken soup, chicken soup, and two dishes of chicken soup, and the color is intense!
The dessert area is also full of candy, from coffee cheese cake, candy to cinnamon cake, each is the love of dessert lovers.
The ice cream area offers ice cream from the three brands MOVENPICK, Haagen Dazs and COCOBERRY, each can eat seven or eight ice cream.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in the Greece Suite for two nights. The room was spacious compared with other rooms available in the hotel, but was not spacious enough to be called a "suite". The "bedroom area" and the "living room area" was actually one single room, separated by a TV cabinet in the middle. However, the room was nicely decorated to make you feel that you were having a vacation in Santorini. The whole floor where our room was located at was also in Greece style, which added bonus points to the hotel.
Our hotel package came with a buffet dinner, and we also tried their buffet lunch on the same day. Food served in the buffet dinner was of much better quality and was proportional to the value. It included unlimited supply of crabs and half of a lobster (as the theme of the buffet dinner of this month was seafood).
However, there was not much food choices in the lunch buffet, and salad was the best we had as it was fresh.
Overall speaking, the stay and dine package was value for money only if you chose buffet dinner (just need to add $1XX/pax compared with buffet lunch).
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Hotel COZi Resort Tuen Mun
Responded Dec 3, 2020
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Resort. We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations. We look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had staycation for 2 nights here. I have tried this brand Cozi in other locations before. All quite good, new, value for money, great price.
The hotel, next to a canal, is 3-min away from Tuen Mun metro station on foot. There are several themes for different floors, Japanese, Greece, Thai and African. We were on the highest floor (13/F) Japanese theme.
Hotel has a nice and interesting decor everywhere. Train is the theme.
The room is twin standard. Very small, like the one of inn in Japan. No space to place suitcase, no proper desk or seat for reading. We had to watch TV on the bed. Room clean with sufficient provisions like slippers, safe, toiletries, towels. Shower is hot and strong which is good. Air con cool strong and sensitive, good too. Bedding clean and white.
Housekeeping can do better as I saw a hair (not from head) on the toilet seat when I opened the cover after checkin.
We had a dinner buffet here too, 75% discount for guests.
There're several decent and grand malls around, immediately opposite is V City. I had a walk in the Tuen Mun Park nearby. Cozy and relaxing.
Staff service not too good. No smile no enthusiasm, although did the job barely. Look not happy to work here.
Overall a quite good stay.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Wong, Owner at Hotel COZi Resort Tuen Mun
Responded Mar 28, 2021
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Resort and taking your valuable time in writing your review. We are glad to know that you are satisfy with our premium location and accessibility. Please be assured that we have bought your feedback to our management team for further follow up. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Patrick Wong Assistant General Manager
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I stayed in the Hotel COZi Resort for a business meeting. The hotel could not be more misleadingly named. The entrance is a door off a side street into an elevator lobby, with reception on the second floor. The rooms are small, cramped and airless. There is a fridge, but no iron or ironing board. The wifi is very slow.
The hotel is located in a dingy area of Tuen Man. It appears to be an industrial zone with lots of car repair shops. It is grubby, dirty and uninviting. There is really nothing nearby in the way of shops or restaurants. Even the nearest 7-Eleven was about three or four blocks away. The hotel itself has a basic restaurant, but no bar.
Several of the people who had booked into the hotel for the same event simply walked out and grabbed a taxi to a better hotel, event though they had prepaid. I seriously considered bailing, but in the end I sucked it up rather than go to the bother of finding somewhere else at the end of a long working day.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Avoid this hotel, unless walking around dingy industrial parks at night is your thing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for my daughter’s birthday two years ago. The penguin-themed room was really good. However, the room I booked last night on agoda.com was not only super careful (stayed in room 1338), but I also found that the hygiene was sloppy. I found the takeaway garbage in the closet that I had not thrown away. When the hotel reported this, they didn't even apologize. It's obvious that the hotel is just muddle-headed in terms of complaint handling/guest service. I'm also a hotelier and I've never seen a hotel be so perfunctory. Food waste reflects the hotel's hygienic issues. Although it's closed now, domestic tourists are relatively There are many, but it doesn't mean we can be loose. Our family has stayed in many hotels in Tin Shui Wai, Tsuen Wan. This time we were really disappointed. Maybe the hotel only caters to domestic customers and does not care about entertaining local customers.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:先檢查房間再住
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The lady staff provided the good service for us to play with my son. And the Front desk staffs are very poliet and gave us a lot amenities to my kid. But can I suggest one thing : My son just 17 months, the frame of baby bed is not tall enough while he wakes up in the morning. HSKP staffs said the taller size was out of stock. Can Management to purchase more for backup? DO NOT ask me to think the protection, it is from your Management to consider how safety you can provide to all kids as your hotel mentioned the family rooms you are providing. And the resturant : We ordered the steak with medium rare, it was overcooked & the fish fillet just warm. Nice location, just 3 mins by walk from station. I still looking forward visiting next time with my family.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WONGPATRICK8, Hotel Manager at Hotel COZi Resort Tuen Mun
Responded Jan 30, 2020
Dear Valued Guest, Thank you very much for taking the time to share your thoughts with us. We are genuinely sorry about the things that were not up to expectations during your stay with us. It is great motivation for us to strive for betterment through constructive comments. We will review with respective departments immediately and make improvement wherever appropriate. Please accept our sincere appreciation for your kind feedback again and we look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Hotel Manager
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Room is good and staff are nice! My children enjoys the playroom session very much. Breakfast is just ok though with not many selections.
The location is near to Tuen Mun MTR station with shops and more dinning choices. Can walk to the Tuen Mun Park nearby which is the largest town park in New Territories.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Wong, Owner at Hotel COZi Resort Tuen Mun
Responded Mar 11, 2021
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Resort and taking your valuable time in writing your review. We are glad to know that you are satisfy with our premium location and accessibility. Please be assured that we have bought your feedback to our management team for further follow up. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Patrick Wong Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Penguin Family Room with two kids. The decor was wonderful and my kids loved it so much. They already asked me to go again in future. I bought a package with exclusive playtime in the playroom. This package was made under the pandemic situation so the WHOLE hour in the playroom was exclusive to my family. My kids had a really great time playing around. We ordered takeaway dinner from the Platter. The slow-cooked beef and ribs with mashed potato were great. In view of the price of around 1K, it was a great staycation for my family. Will definitely visit again.
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Patrick Wong, Owner at Hotel COZi Resort Tuen Mun
Responded Mar 10, 2021
Dear Valued Guest, Thank you for taking your precious time to give us a perfect rating following your stay at Hotel COZi Resort Tuen Mun. We are most glad to know that we have delivered you an experience deserving of your wonderful compliment and look forward to welcoming you back soon for another pleasant stay. Yours sincerely, Patrick Wong Assistant General Manager
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The hotel is close to the train station so its pretty nice and convenient,the staff there was also very nice and there was also a 7 eleven around the block so that's nice the view there is also nice next to a river and all that. More about the hotel now, there is a kids playing room in the hotel to put your kids in if you want to go somewhere so that you don't need to worry about them,the atmosphere of the hotel is also nice quiet,peacefull the room is also quiet big ,cozy and also clean. The arsitecture of the building is also nice the penguin infront of the hotel gives it a welcoming vibe.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:Just keep it up
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
#Cheaper# My friend changed his plan to visit so he would love to transfer/relet his room to someone interested. The hotel is really nice and in good location. Please see the attached details if you're interested.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WONGPATRICK8, Hotel Manager at Hotel COZi Resort Tuen Mun
Responded Feb 3, 2020
Dear Valued Guest, Thank you very much for choosing Hotel COZi‧Resort. We are grateful to you for your kind words and we will continue to deliver quality service to our guests to meet their expectations. We look forward to having the pleasure of welcoming you back in the near future. Yours sincerely, Patrick Wong Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
C$85 - C$139 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongNew Territories / Tuen Mun
NUMBER OF ROOMS
430
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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