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The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
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2,515 Reviews from our TripAdvisor Community

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Showing 1,893: English reviews
Reviewed yesterday NEW

I have recently stayed at the Ritz for 5 nights in December and overall the service was impeccable. Although I was slightly frustrated when I was waiting in line to check in (because a very rude lady cut in front of me and didn’t even feel bad what she did), but my frustration quickly faded as I was warmly greeted...

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Helpful?
Thank CharityCharm
Reviewed yesterday NEWvia mobile

To celebrate our 12th Anniversaries, i took my wife and son to have their famous Sunday Brunch here. Again booked a window seat gave you the panoramic views of Hong Kong island. This is my 2nd visit, the open kitchen design that you could speak to the Chef if you want. Although i don't like the buffet food, the food...

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Thank Niceman2005
Montclair, New Jersey
Reviewed 3 days ago NEWvia mobile

What a great hotel. The room was awesome with large bed, sitting area, great work desk and well appointed bathroom. The hotel itself was gorgeous, and the staff excellent. I would stay here every trip if I could.

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1Thank Gary B
Delray Beach, Florida
Reviewed 5 days ago NEW

We are a family of four with two college students traveling throughout Asia during our children's winter break. We are fans of the Ritz-Carlton hotels and always try to stay at their properties whenever we travel. Their Hong Kong location was truly an outstanding property... The setting, decor, views, spa and sevice were impecable! (My daughter said her reflexology with...

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1Thank vincemrad
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear vincemrad, Thank you very much for your positive review. I am glad to hear that you and your family enjoyed the Spa as well as the Club Lounge experience at The Ritz-Carlton, Hong Kong. Our Ladies and Gentlemen are committed in providing the finest personal service and facilities for our guests who hopefully will leave with many memories of...

Brussels, Belgium
Reviewed 6 days ago NEWvia mobile

After a flight from Dubai we arrived in the late afternoon in Hong Kong, our first time China experience! The Ritz-Carlton is the highest building in Hong Kong (its situated in Kwonloon) and has thus an excellent vieuw on Hong Kong Island and the peak. Room interior was very luxurious and so was the bathroom, with tub and extra large...

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1Thank Charlotte C
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Charlotte C, Thank you very much for your kind review. I am pleased to hear that our Ladies and Gentlemen were able to make a positive impression on your first time visit to Hong Kong. The view from our hotel is truly amazing. We adore working in the clouds as much as providing the exceptional personalized service for our...

Reviewed 6 days ago NEW

OMG! I LOVED THIS HOTEL! This hotel by far exceeded all expectations! The views from the hotel room is AMAZING, but I have never had service this great!! The room service was great, they literally cleaned and organized every single thing! All the clothes I had laying on the tables/chairs were folded and arranged in nice stacks, they even organized...

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2Thank Jenn K
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Jenn K, Thank you very much for your 5 star review. I am thrilled to hear that you love our hotel. At The Ritz-Carlton, our Ladies and Gentlemen always strive for perfection and are truly committed to fulfil all the expressed and unexpressed wishes and needs of our most esteemed guests. We look forward to welcoming you back soon....

Heidelberg, Germany
Reviewed 6 days ago NEW

The best hotel in Hong Kong. Not only amazing is that it is the highest hotel in the world, it has also one of the best Club Lounges. Service personell is exceptional and really makes a difference in busy Hong Kong. Very special thanks to Emma from the Club Lounge who even stood out in this amazing service level, she...

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2Thank DopsGlobal
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear DopsGlobal, Thank you very much for your positive review. I am thrilled to hear that our Ladies and Gentlemen were able to make your New Year's Eve as well as the Club Lounge experience unique and memorable. We are dedicated in providing the exceptional service and facilities for our valuable guests to enjoy. Rest assured I have shared your...

Reviewed 1 week ago NEWvia mobile

We splurged to enjoy an evening in one of The Ritz's Flagship properties. The Ritz HKG did not disappoint us. However, two individuals, Sophia, our waitress for dinner at Tosca and Emma Can Mierlo, our host for breakfast service, exemplified 'My Pleasure' service. Thank you Ritz for your attention to details, but most of all, thank you for a hospitality...

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2Thank Pepper B
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Pepper B, Thank you very much for your generous review. I am pleased to hear that our Ladies and Gentlemen curated a memorable stay for you. It gave me great pleasure in knowing that you enjoyed the sublime view of Hong Kong skyline along with the impeccable service at our hotel. Rest assured I have shared your kind words...

Cairo, Egypt
Reviewed 1 week ago via mobile

We were there to celebrate our anniversary and the new year. the hotel service and staff were beyond any expectation . Our room was well decorated for our anniversary with a very tasty cacke and even while we were having our new year dinner they also surprised us by celebrate our anniversary by a nice cake and candle for the...

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2Thank Isis H
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear Isis H, Thank you very much for your superb review. I am thrilled to hear that our Ladies and Gentlemen were able to curate a memorable New Year celebration as well as anniversary celebration for you. I would like to extend my sincerest congratulations on your joyful occasion. Our Ladies and Gentlemen adore any opportunity they have to make...

Hong Kong, China
Reviewed 1 week ago

My wife and I went back to the Ritz for our 10 year wedding anniversary. We have stayed at the hotel every year since they opened and have NEVER had a bad experience. Every member for the team from reception, concierge, housekeeping take pride in their work and this translates into an incredibly well run hotel with the finest service...

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1Thank HKNomad2013
Pierre P, General Manager at The Ritz-Carlton, Hong Kong, responded to this review

Dear HKNomad2013, Thank you very much for your fantastic review. I am pleased to hear that you have chosen to celebrate your anniversary with us. I would like to extend my sincerest congratulations on your joyful occasion. Our Ladies and Gentlemen are committed in providing the finest personal service and facilities for our guests who hopefully will leave with many...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 

Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Region: China > Hong Kong > West Kowloon
Price Range: $539 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#3 Romantic Hotel in Hong Kong
#3 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Hong Kong staff and other travellers.
34 questions
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Questions? Get answers from The Ritz-Carlton, Hong Kong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbor views are amazing!”
 of 5 bubbles 999jennk, 10 Jan 2017 | Read review
“Club Grand Victoria Harbour Room - spectacular view and spacious”
 of 5 bubbles DopsGlobal, 10 Jan 2017 | Read review
“Club floor. All rooms have great views although Victoria Harbor views are the premium ones.”
 of 5 bubbles HKNomad2013, 8 Jan 2017 | Read review
“Get Club Lounge Access!”
 of 5 bubbles 171tawnir, 5 Jan 2017 | Read review
“Waterviews will knock your socks off”
 of 5 bubbles 669silverc, 5 Jan 2017 | Read review
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