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Marco Polo Hongkong Hotel

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#62 of 706 Hotels in Hong Kong
Certificate of Excellence
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Marco Polo Hongkong Hotel
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2,482 Reviews from our TripAdvisor Community

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Showing 1,805: English reviews
Bengaluru, India
Reviewed 2 days ago NEWvia mobile

Stayed at this Hotel for 4 nights and it was a great stay. Superior room was very spacious, certainly much better compared to HK standard. A huge plus is location, located inside the Harbour city mall, walking distance to Harbour, star ferry and all the shopping areas. Hotel staff is friendly, one can expect a queue during checking and checkout...

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Helpful?
Thank VIKASM75
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear VIKASM75, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. There has obviously been a misunderstanding internally about your breakfast arrangement which we humbly apologize for the inconvenience caused. We thank you for bringing this to our attention which is invaluable in assisting us to...

Hong Kong, China
Reviewed 3 days ago NEW

Best location with excellent service, can't ask for more. And if you are looking for the place to celebrate your special event, gathering with friends, or only want to have some good food with best service, I will highly recommended Cafe Marco which located in Marco Polo Hongkong Hotel 1/F. I am sure you will feel satisfied in their service...

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Helpful?
Thank hfcheung102
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear hfcheung102, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your...

Reviewed 3 days ago NEWvia mobile

Well, the hotel is located in harbour city so of course it's very convenient if you stay there for shopping in Kowloon. The lobby, rooms and Etc are just ok. Service is nothing special. Guest room quite runs down.

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Helpful?
Thank N_Pausawasdi
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear N_Pausawasdi, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comment about updating the room facilities has been noted. Rest assured that this shall be on the top of our "to do" list when future refurbishment plan takes place. We thank you for your...

Melbourne, Australia
Reviewed 4 days ago NEW

The location is good. Staff is professional and friendly . The hotel facilities are refurbished and useful. It was a bit noisy due construction works nearby but I believe it's temporary. I would highly recommend to use this hotel to my friends and colleagues .

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank sergeynikolayevichr
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear sergeynikolayevichr, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you had encountered with the noise disruption in your room emanating from the ongoing renovation works during your recent visit. Your comments and suggestions are much appreciated as they...

Zhongshan, China
Reviewed 5 days ago NEW

The Hotel is in a nice area. clean and stuff with good english performance. the price is high and check in is never flexible to find a compromise, if you wish changes. generally, if i have another choices, i prefer to stay elsewher.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Esmail J
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Esmail J, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard...

Adelaide, Australia
Reviewed 1 week ago

We booked this hotel to stay during the New Year's eve. We presented on the 31st of December at 3pm to check in. We were told that the room was not ready and to come back in an hour. We were back just after 4 and was told to wait as the room is still not ready. After half an...

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Helpful?
1Thank DRS-611
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear DRS-611, Greetings from the Marco Polo Hongkong Hotel and thank you for taking the time to share your experiences here. We sincerely apologize for the inconvenience you encountered with the check-in service and we are truly sorry that you were not advised prior to arrival of the renovation works taking place in the hotel. This was unfortunate. If you...

Sydney
Reviewed 1 week ago

Excellent would recommend to all for its location and quality of stay in particular the club floor 16 and 17 where you will find Wingo, Jackie, Noel and Kenny who will complete your package and make you feel at home.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank russellernesth
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear russellernesth, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your...

Greater Sydney, Australia
Reviewed 2 weeks ago

We had an excellent stay overall, once we had requested to change rooms. Building work continues & is loud plus a large part of the exterior is swathed in scaffolding & netting - so no view. Pool out of action too. But overall -excellent- would certainly recommend & stay again

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank Disillusionedme
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Disillusionedme, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for the inconvenience you had encountered with the ongoing maintenance works at the hotel during your recent visit. We hope that you will understand that improvement works are required in hotels in...

Seoul, South Korea
Reviewed 2 weeks ago

Hope Marco Polo to be improve the staff service and the room condition. When you plane to do hotel's renovation, please avoid the busy season for family trips such as Christmas and new year' day. It was a terrible accommodation in my all travels.

Review collected in partnership with Marco Polo Hotels
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Helpful?
2Thank eunjoos155
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear eunjoos155, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Whilst we are very disappointed that you were so unhappy here, and we truly mean that; we hope you will understand that improvement works are required in any hotel at any time of the year...

Copenhagen, Denmark
Reviewed 2 weeks ago

Booked a premier room for Chinese wedding tea ceremony (as we only poured tea for two elderly relatives and took a few photos, and didn't have any friends joining or any games to be played, no special room was needed). Because of this reason, a room without inauspicious numbers (i.e. 4 or 5 in Chinese culture) was requested, and the...

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Helpful?
2Thank wamysdottir
Thomas_Salg, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear wamysdottir, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that each one of those issues was brought...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Cucina, Marco Polo Hongkong Hotel
Cucina, Marco Polo Hongkong Hotel
Cuisines: Italian, European
Cafe Marco
Cafe Marco
Cuisines: Cafe, International, Asian
Nishimura Restaurant
Nishimura Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. ... more   less 

Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $282 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#58 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Marco Polo Hongkong Hotel staff and other travellers.
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Questions? Get answers from Marco Polo Hongkong Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To adjust at the room floor plan.”
 of 5 bubbles sergeynikolayevichr, 12 Jan 2017 | Read review
“try to get the rooms facing the harbour side”
 of 5 bubbles esmailj2016, 11 Jan 2017 | Read review
“Excellent. Make sure you pay the extra for the club floor”
 of 5 bubbles russellernesth, 4 Jan 2017 | Read review
“consider the bad smell, dirty funitures and toilet and terrible view and noise from hotel's re-construction.”
 of 5 bubbles eunjoos155, 30 Dec 2016 | Read review
“More green plants in the room.”
 of 5 bubbles yongqiant, 26 Dec 2016 | Read review
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