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Marco Polo Hongkong Hotel

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#71 of 712 Hotels in Hong Kong
Certificate of Excellence
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Marco Polo Hongkong Hotel
Marco Polo Hongkong Hotel
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2,560 Reviews from our TripAdvisor Community

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Showing 1,858: English reviews
San Francisco
Reviewed 28 July 2015

It just doesn't get any better than the Marco Polo. Amazing views, hotel, service and location. I always stay here when I come to HK. Rooms are large (for HK) well appointed and immaculate. They even have a pillow menu! Beds are very comfortable. They always allow for early check in, which is the best after a 13 hour flight...

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Helpful?
1Thank noemec2015
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear noemec2015, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Reviewed 28 July 2015 via mobile

I stayed here for a 10 day visit and I adored it! Hong Kong is my favourite place to visit and the location of this hotel was perfect. The walking distance to star ferry and MTR is excellent and being able to leave the door and be right on the promenade was my favourite. I loved taking night walks down...

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Helpful?
1Thank Maja K
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Maja K, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to...

Reviewed 27 July 2015

I got to the hotel from the airport using the Airport Express train and the free shuttle bus from Kowloon station. The transfer was relatively smooth but if there are 3 passengers in the party it is more economical to use a taxi from the airport. I stayed 4 nights on business for a conference. The check in was fast...

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Helpful?
Thank Chand P
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Chand P, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to...

San Diego, California
Reviewed 27 July 2015

Excellent location. Easy access to food, shopping, transpo and the Harbour. Very attentive staff and it was easy to get to as well using the airport express and free hotel Shuttle from the Kowloon station. It was recommended that we stay there and we're glad we did!

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank SusieSD
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear SusieSD, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Melbourne, Australia
Reviewed 27 July 2015

Our accommodation was booked 6 weeks prior to travel. We had booked a double harbour room view. Unfortunately on arrival the room was not ready. When the room was finally ready it smelt mouldy and musty and had a tiny harbour room window with 2 single beds. The hotel refused to change rooms until the next day. Only after making...

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Helpful?
1Thank Anette S
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Anette S, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Due to high occupancy in the hotel upon your arrival, we were unable to assign you to rooms that were more...

Singapore River, Singapore
Reviewed 27 July 2015

The check-in and check-out service were efficient. The room was superb and I particularly liked the mobile phone which I can use hot spot feature as complimentary service when I am out of the hotel. This feature allows me to remain contactable. The location is very central and easy access to other parts via short MTR distance (about 3 stops...

Review collected in partnership with Marco Polo Hotels
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Thank JPmapcode
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear JPmapcode, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Bangkok, Thailand
Reviewed 26 July 2015

very good service and location. I'm impressed of the use of mobile free of charge. the location is very convenient to the shopping shops and also very close to ferry to cross to Hongkong side. The first hotel that I think of.

Review collected in partnership with Marco Polo Hotels
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Helpful?
Thank 696kanits
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear 696kanits, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

Jakarta, Indonesia
Reviewed 26 July 2015

Staff were friendly and helpful. Rooms were very clean. Having the hotel right at the harbourside shopping complex makes is very convienent to shop or find food, Cheaper street food is available very close by

Review collected in partnership with Marco Polo Hotels
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Thank robinc370
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear robinc370, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be...

svizzera
Reviewed 26 July 2015 via mobile

Hotel is overpriced and the smell in the room was just too much. Service is not at the standard level and in short I will not recommend this place. Keep looking for something better. Only good point is the location which is probably the reason of the price.

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Thank dguaina
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear dguaina, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time and trouble to let us have this valuable feedback as it is only because of this kind of experience sharing, that we will be in a position to improve. We sincerely apologize if your experience with us fell short of your expectations, and we truly...

Jakarta, Indonesia
Reviewed 23 July 2015

A highly recommended hotel, location is extremely great, walking distance to a few good museum, shopping center.the staff are very attentive and make sure you are in great hand. The Chinese Restaurant "Ye Shanghai" is one of the best, the offered great food and service too.

Review collected in partnership with Marco Polo Hotels
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Thank Lim C
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Lim C, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Cucina, Marco Polo Hongkong Hotel
Cucina, Marco Polo Hongkong Hotel
Cuisines: Italian, European
Cafe Marco
Cafe Marco
Cuisines: Cafe, International, Asian
Nishimura Restaurant
Nishimura Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking the spectacular Victoria Harbour, the Marco Polo Hongkong Hotel is located along Canton Road in Tsim Sha Tsui, at the heart of the city's busiest commercial, shopping and business hub. The Star Ferry and Hong Kong's cruise terminal are at your footstep, while shopping is right next door with the hotel forming part of Harbour City - Hong Kong's largest shopping complex. Guests enjoy easy access to the area's major tourist attractions like Kowloon Park, Hong Kong Museum of Art, Hong Kong Space Museum and Hong Kong Cultural Centre. After an exciting day of sightseeing or business meetings, settle into one of the Marco Polo Hongkong Hotel's 665 guestrooms and suites while staying connected via the complimentary Wi-Fi internet service, which is now fully up and running throughout the hotel, or catch up with the latest blockbuster from the wide selection of movies while enjoying the hotel's In-room Dining service. For guests preferring the exclusive comfort and personalised service of The Continental Club, our designated guest floors come with unparalleled benefits that have become hallmarks of the Marco Polo hospitality. In a city known as the 'Culinary Capital of Asia', the Marco Polo Hongkong Hotel features three of Hong Kong's most renowned restaurants and bars, to include Cucina which features Italian open kitchen, all-day international cuisine at Cafe Marco, and the Rum Bar at Lobby Lounge - conferred the Guinness World Record for "Bar with the World's Largest Selection of Commercially Available Rums." Whether you are looking to plan your dream wedding or the perfect corporate meeting, our 14 state-of-the-art function rooms will meet your every need. The built-in audio-visual facilities of the function rooms on sixth level provide the ideal setting for small- to medium-sized events. The Centenary Ballroom at lobby level is the perfect balance between elegance and intelligent architecture, where clients can transfer even the biggest display materials easily due to the ballroom's unique lobby level access. Stay connected with family, friends, and workplace from our Connect Lounge. Take a dip in our pool to unwind after a long day out, or do a quick workout at the gym. Better still, indulge in some retail therapy at the adjacent Harbour City shopping mall which is the ultimate destination for shopping, dining and entertainment with over 450 shops that feature the world's leading brands. Enjoy your journey in Hong Kong to the fullest with a handy, a complimentary smartphone for travellers with the power to keep guests totally connected while exploring the city. Built-in benefits include unlimited 3G mobile internet, unlimited local calls, Wi-Fi hotspot and tethering, dining and city guide and exclusive ticketing offers. Staying at the Marco Polo Hongkong Hotel gives you the perfect blend of warm Asian hospitality and a central location with its convenient access to Kowloon and Hong Kong. Hotel note: In our effort to continually provide a top quality environment for our guests at Marco Polo Hongkong Hotel, a hotel exterior upgrading programme will be carried out in phases, from Mondays to Saturdays between 9am and 6pm, with expected completion in the second quarter of 2017. ... more   less 

Additional Information about Marco Polo Hongkong Hotel

Address: No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $261 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marco Polo Hongkong Hotel 4.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Hotel Marco Polo Hongkong
Marco Polo Hotel Hong Kong
Marco Polo Hongkong Hong Kong
Hong Kong Marco Polo Hotel
Marco Polo Hongkong Hotel Hong Kong
Hotel Style:
#22 Family Hotel in Hong Kong
#23 Romantic Hotel in Hong Kong
#30 Business Hotel in Hong Kong
#65 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Marco Polo Hongkong Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check to make sure your room is not subject to external renovation - if it is your window will be covered by external plastic sheeting and you will essentially be staying in an internal room.”
 of 5 bubbles X2906WJdavidl, 26 Mar 2017 | Read review
“you have to make sure that u come after hotel renovate finish!!”
 of 5 bubbles ChaMotM, 24 Mar 2017 | Read review
“No view but there was construction work being carried out. Minor issue only”
 of 5 bubbles X3653ZImargareth, 22 Mar 2017 | Read review
“Hotel is currently undergoing renovations and is noisy week days fro 9:00am. Pool is also currently unavailable. Leave plenty of time for check-in, as my experience was queueing time was greater than 1 hour.”
 of 5 bubbles H8518SMwilliamd, 21 Mar 2017 | Read review
“The bed has a very firm mattress. Some people might find it not as comfortable as I did.”
 of 5 bubbles leonsigmonm, 20 Mar 2017 | Read review
5 of 5