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The Excelsior, Hong Kong

2,684 reviews
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Traveller (942)
Room & Suite (702)
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Overview
  • Excellent35%
  • Very good48%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“dickens bar”(140 reviews)
“causeway bay”(482 reviews)
“world trade”(45 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
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Offers from The Excelsior, Hong Kong
Special Offer: Complimentary 4th Night
Contact Info
Name/address in local language
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,684)Write a Review
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714
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327
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All reviewsdickens barcauseway bayworld trademandarin oriental groupegg tartsharbour viewexcellent locationvictoria parkbit datedtimes squarethe executive loungebusiness triprooftop barbusiness hotelshopping areatop floorconvenient location
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1 - 5 of 2,068 reviews
Reviewed 4 days ago via mobile

We find comfort and convenience in the midst of the busyness of the city. Our stay had been enjoyable and fun for our kids. We would like to thank Ms. Twinnie for the warm welcome and for accommodating us from the start.

1  Thank Bethchabay
Hotel's Favourite
Reviewed 12 January 2018

This is a hotel we use as a base. It is inside the Causeway Bay shopping precinct and has easy access to the underground. When leaving the city by taxi it is close to the exit highway points. There is also a shuttle service to...More

Thank Hugary1
Response from PR_ManagerHKG, Manager at The Excelsior, Hong KongResponded 14 January 2018

Dear Excelsior guest, Thank you for this wonderful review following your recent visit. The team is delighted that you enjoyed your experience with us and we look forward to taking good care of you again in the future. It is nice to learn that you...More

Reviewed 5 days ago

Nice Harbor view - worth the few extra dollars Excellent breakfast buffet. Reasonable size clean rooms . Meeting rooms worked and the roof top bar was fine. Close walking distance to variety of shopping and eating areas.More

Thank Paul P
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 4 days ago

Dear Paul P We are glad you find our location convenient. Many of our guests enjoyed the stunning views of Victoria Harbour like you. Hope to receive you again when you are back in town. Thank you for choosing us! Warm regards Wings Mok Director...More

Reviewed 1 week ago

Great location but poor interior design, no heater, executive lounge has limited varieties, no staff to help you for transportation to airport! Staff is reluctant to answer your questions. Local staff do not present a friendly attitude!More

Review collected in partnership with this hotel
Thank Eikron
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 5 days ago

Dear Eikron Thank you for your comment. We are sorry to hear that we did not live up to your expectation. For sure we will look into the issues and ensure your next visit a satisfied one. During this prolonged winter period, we provide heaters...More

Reviewed 1 week ago

Hotel has to improve services and infrastructure. First time to use a red pail to flush in a supposedly "luxury" hotel. Disappointed as I had to complain on the 2nd night to get a room change. Staff apologetic, but really ideal response was to immediately...More

Review collected in partnership with this hotel
Thank Moi E
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 1 week ago

Dear Moi E We are sorry to hear of your experience. By voicing out, you allow us to improve ourselves, and we thank you for that. Hope that from second night onward your stay was a pleasant. Please let us know when you come again,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$184 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$184 - US$381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#68 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (942)
Room & Suite (702)
Dining (175)
Pool & Beach (1)
Amenities (40)
Business Centre & Event Rooms (4)
Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
Questions & Answers
Ask a question
DUDETTE33
4 January 2018|
AnswerShow all 3 answers
Response from Kev C | Reviewed this property |
The difference is the room size. Decor, fixtures and fittings are identical.
1
Vote
58anissaw
25 November 2017|
AnswerShow all 4 answers
Response from Smlim1967 | Reviewed this property |
I think all the rooms are renovated. At least my deluxe room is.
1
Vote
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123456
Room Tips
"No heater, sprinkler does leak, tub looks too old that you think its unclean!"
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"Harbour view is good, but costs more"
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"Good from a perspective"
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"Partial view is ok. Try to ask for full Harbour view!"
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