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The Excelsior, Hong Kong

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Traveller (965)
Room & Suite (704)
Storyboard
Overview
  • Excellent35%
  • Very good48%
  • Average14%
  • Poor2%
  • Terrible1%
Travellers talk about
“dickens bar”(142 reviews)
“causeway bay”(475 reviews)
“world trade”(43 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,718)
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All reviewsdickens barcauseway bayworld trademandarin oriental groupegg tartsharbour viewrooftop barvictoria parkexcellent locationbit datedexecutive floortimes squarebusiness tripbusiness hotelshopping areatop floormtr station
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11 - 15 of 2,092 reviews
Reviewed 2 weeks ago

If not for the location, i start to think what would command the premium and glory that excelsior has today! We arrived pretty light after a very long flight, was at the hotel after 10Pm, but check in still took too long. I was disappointed...More

Thank mjacob007
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 2 weeks ago

Dear mjacob007 Thank you for staying with us, and sharing with us your thoughts. We are sorry that we did not live up to your expectation. Allow us to refine ourselves please, and we hope to have a chance to receive you again, with your...More

Reviewed 3 weeks ago via mobile

I was not making comments on the hotel rooms, what troubles me was it’s restaurants. They were the complete disasters that a visitor could imagine. The Dickens bar at the basement and the restaurant Talk of the Town were both very well advertised on tourist...More

2  Thank C1i77
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 2 weeks ago

Dear C1i77 We thank you for sharing with us your thoughts and experience. Perfecting ourselves is what we do. Would you mind sending us your full name and visit period so that we can investigate into the issues you mentioned? Kindly email me directly at...More

Reviewed 3 weeks ago via mobile

The Excelsior Hotel is one of the Mandarin Oriental group hotels. The website bills itself as ‘an affordable luxury hotel’ with ‘elegant accommodation’. My room looked like it was last decorated in the 1960s, and was in need of an update. Air conditioning only produces...More

Thank Paul-in-Japan
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 2 weeks ago

Dear Paul-in-Japan Thank you for staying with us. We are sorry to learn of your thoughts. In winter, you are welcome to ask for a heater from our Housekeeping team who will be happy to deliver to your room. We are always striving to improve...More

Reviewed 3 weeks ago

Great place to stay. Very helpful staff, good amenities and the location is amazing. The view from room was too good. It is in main causeway bay and gives a great view of the harbour. Very approachable

Review collected in partnership with this hotel
Thank Myank2190
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 3 weeks ago

Dear Myank2190 Yes both our hotel and our colleagues are "very approachable". We thank you for having stayed with us. We will make sure your next visit another enjoyable one! Warm regards Wings Mok Director of Communications

Reviewed 3 weeks ago

Check-In was quick, Great...Rooms, Clean, good size, Great for Hong Kong...Staff, always Awesome! Very close to the underground, great shopping...beautiful view of the city and harbour. Love this place, feels like home!!

Review collected in partnership with this hotel
Thank michealshawna
Response from PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong KongResponded 3 weeks ago

Dear michealshawna Really happy to hear of your satisfying experience with us! Many thanks for choosing to stay here, and we look forward to welcoming you back on your next visit to this stunning city. Warm regards Wings Mok Director of Communications

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Best Value Properties in Hong Kong, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$185 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$185 - US$356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Hong Kong
#34 Family Hotel in Hong Kong
#52 Business Hotel in Hong Kong
#60 Romantic Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveller (965)
Room & Suite (704)
Dining (176)
Pool & Beach (1)
Amenities (40)
Business Centre & Event Rooms (4)
Nearby
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of
Hong Kong Island. Filled with shops, malls and
restaurants, both areas are bustling with people –
tourists and locals alike. Causeway Bay has one of the
highest rents on the planet, and is a bit more
polished and modern than its Wan Chai counterpart.
Beneath the surface there is more than meets the eye –
find boutique stores in the above ground floors of
...More
Questions & Answers
Ask a question
ccliff5
18 April 2018|
AnswerShow all 5 answers
Response from Fendi2187 | Reviewed this property |
From Victoria Harbour is about less than 30 minutes , transportation in Hongkong is well develop, using MTR is the best option to get there , stop at Causeway bay station
0
Votes
DUDETTE33
4 January 2018|
AnswerShow all 4 answers
Response from Kev C | Reviewed this property |
The difference is the room size. Decor, fixtures and fittings are identical.
1
Vote
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