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Regal Riverside Hotel

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Regal Riverside Hotel
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1,456 Reviews from our TripAdvisor Community

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Showing 979: English reviews
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London, United Kingdom
Reviewed yesterday NEW

Pros: 1. Good bus services outside hotel and only 15 minute walk to new town plaza and sha tin MTR. Location is good. 2. Riverside view so this was nice as we could see people rowing and running in the morning. My sister went for a run every morning too! 3. staff actually gave us what we wanted after requests...

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Helpful?
Thank Garfield_1990
Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

At check-in the staff demanded we produce a copy of the voucher for this hotel (in order for them to get paid) before we can be checked in. It was an oversight that we didn't & our conversation ended up going round in circles with the first staff & another staff took over making the same request. After much discussion,...

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Helpful?
Thank stan7lee
RRH_PeterC, General Manager at Regal Riverside Hotel, responded to this review

Dear stan7lee: Thank you for making a contribution on the TripAdvisor and sharing with us your visit, we are very appreciative of your keen observations and compliments. We will definitely take into action of the pros and cons that you have noticed, and to incorporate them in with our guest room renovation program. As to the point that you mentioned...

Macao
Reviewed 1 week ago

Even though the location was a bit far I knew it when I booked this hotel but I wanted only one room for the whole family (me, my husband and 2 kids - 11 and 14). The room had four single beds and was really big. The hotel is not new and toilet shows it, needing a bit of renovation....

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Helpful?
1Thank SmasKim
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear SmasKim: Thank you for staying at Regal Riverside Hotel and sharing your constructive comments on Trip Advisor. We sincerely hope that you and your family had a pleasant journey and our services were to your expectations. Your comment on returning again is greatly appreciated. For your next visit, please book direct on our hotel website to enjoy the exclusive...

Reviewed 1 week ago via mobile

As a celebration of our engagement, my fiancé and I decided to go HK to have a meal with those who cannot make our wedding in July in London. From the minute we came to check in, we were greeted with no warm welcome and it was 2:30 to be told our room wouldn't be ready for another 2 hours....

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Helpful?
1Thank Josie C
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Josie C: First of all, congratulations for your engagement and we truly hope that you and your fiancé had a pleasant journey in Hong Kong. Thank you for sharing your valuable comments with us, we definitely will look into improving the advising guest on upgrading works and we do apologize for the delivery of cup and spoon, instead of...

Manila, Philippines
Reviewed 2 weeks ago

Regal Riverside Hotel Jan 31 to Feb 4, 2017 Location: Tai Chung Kiu Rd., Sha Tin, New Territories, Hong Kong This hotel is a bit far from Hong Kong Island but if you don’t mind the commute, then there shouldn’t be any problems. A short walk from the hotel is a bus stop to take a ride to the Sha...

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Helpful?
1Thank jejebo
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear jejebo: Thank you for choosing Regal Riverside Hotel and we truly appreciate your in-depth observation. We are pleased to learn that in general you enjoyed your stay with us and happy with the room assignment. Please accept our apologies for the check in experience. We certainly appreciate your frustration and have briefed our Front Desk team to be more...

Tokyo, Japan
Reviewed 2 weeks ago

The dry cleaning service in this hotel was good. My trouser was dirtied by some foods, but I could ask to do dry cleaning for same day. Also, the finish was good. On the other hand, breakfast was just so-so. Some foods taste were a few bad in spite of providing expense. I hope to provide breakfast with cheaper cost...

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank miyauchiy
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear miyauchiy: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that in general you had a pleasant stay with us and our laundry service was to your entire satisfaction. Your comment on our breakfast is well noted and we shall improve where appropriate. Thank you once again for...

Reviewed 2 weeks ago via mobile

My partner Booked two rooms on Booking dot com. Paid for breakfast and rooms online. Got charged before she got to hotel. Got told at front reception that breakfast not included, after they had already taken her payment. Rooms were ok. Restaurant food was good. Nightclub with band were great. Biggest dampener was someone stole a bracelet from her room...

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Helpful?
Thank neilydun58
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear neilydun58: Thank you for sharing with us the unhappy experience that you have encountered during your recent stay, it does sound pretty bad. However, for the benefit of other readers, I would like to offer more background on this. Our record indicated you have booked two Deluxe rooms via Booking.com, and your friend also booked two rooms, but their...

Taipei, Taiwan
Reviewed 2 weeks ago

Very warmly & hospitality. When I asked the shuttle issue I was helped and served excellently. The room is quietly so I was able to have a nice rest and was not bothered by noise. The room is spacious and clean. Thanks for your warmly services. I will recommend friends to stay here.

Review collected in partnership with RegalHotel.com
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Helpful?
1Thank Yuchuan2017
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Yuchuan2017: Thank you for your contribution on Trip Advisor. We are glad to learn that you very much enjoyed our services as well as our spacious room. Your comment on recommending our hotel is greatly appreciated and in the meantime, we truly look forward to the pleasure of welcoming you back again soon. Best regards Peter Chiu

Taguig City, Philippines
Reviewed 2 weeks ago via mobile

We decided to stay in this hotel as our daughter attended a conference. Sadly this hotel is quite far from everything. The check in experience was ok and the staff was friendly during the check in. The rooms are not specially nice and I find the amenities lacking. Unfortunately we needed a few times the concierge (first time in HK...

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Helpful?
Thank Gregory T
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Gregory T: Thank you for choosing Regal Riverside Hotel. We were disheartened to learn that in some critical areas our services were not up to your expectations. Your constructive comments are well taken. We will certainly review our operation procedures and enhance our training on customer service. We sincerely hope that the unpleasant experience has not marred the overall...

Perth, Australia
Reviewed 3 weeks ago

I booked a premier room, and was assigned 17045 (top floor). This room apart from being tiny, had two problems. The toilet suffers from puffs of nauseating sewer stench coming up the vent (when you open the toilet door, or presumably when someone else nearby closes theirs). And the paintwork on the joinery and furniture is severely peeling. When I...

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Helpful?
1Thank Michiel V
REGAL_RIVERSIDE, General Manager at Regal Riverside Hotel, responded to this review

Dear Michiel V: Thank you for your contribution on Trip Advisor. We are sorry to learn that the first room assigned to you was not up to your expectations but glad that our Duty Manager could arranged a room change and resolved all issues. We do keep renovating our guestrooms and upgrading the facilities in order to achieve our primary...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Shing Mun River in Shatin, Regal Riverside Hotel is only 30-minute drive away from Hong Kong International Airport and is located conveniently near 2 MTR stations and a mega shopping complex featuring over 900 brand boutiques, individually operated shops, dining and entertainment places. The 1,138-room hotel operates routine shuttle services to Hong Kong International Airport, Hong Kong Disney Land, Ngong Ping 360 and Tsimshatsui East together with other public transports right on the hotel's doorstep, guests can easily connect to all shopping, entertainment and business districts in Hong Kong. Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous world class horse racing arena, Chinese University of Hong Kong and the Science Park. The hotel also features 10 restaurants and bars as well as a wide range of recreational facilities such as the beautiful outdoor swimming pool (closes during winter period), spacious fitness center with sauna, steam, Jacuzzi and beauty services. The hotel's OM Spa, designed in contemporary Thai style and infused with a soothing sense of harmony and serenity, provides professional spa and massage services to discerning guests for nourishing their body and soul. ... more   less 

Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Region: China > Hong Kong
Price Range: $103 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity and Agoda so you can book your Regal Riverside Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#22 Best Value Hotel in Hong Kong
#28 Spa Hotel in Hong Kong
#111 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Regal Riverside Hotel staff and other travellers.
29 questions
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Questions? Get answers from Regal Riverside Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid the 17th floor”
 of 5 bubbles 679michielv, 3 Mar 2017 | Read review
“not much to do in the dull neighborhood in the evening.”
 of 5 bubbles worldtravellertogo, 21 Feb 2017 | Read review
“Add one of those small foldable combs in the bathroom”
 of 5 bubbles Amarolyna, 23 Jan 2017 | Read review
“You might wanna settle the bills in advance as the check out tends to take a long time.”
 of 5 bubbles Neenamarrichie, 22 Jan 2017 | Read review
“reasonable views from all the rooms -- no immediate high rises and front faces the river that hosts rowing boat races.”
 of 5 bubbles candra79, 17 Jan 2017 | Read review
5 of 5