Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of the city's business district, Conrad Hong Kong offers the luxury base for business and leisure travelers and direct access to major transportation network and entertainment areas. Conrad Hong Kong is directly connected to Admiralty MTR station. Hong Kong Convention and Exhibition Centre, Central, Causeway Bay and Tsim Sha Tsui are just one-station away. Occupying top 21 floors of the 61-storey building, its 513 guestrooms and suites command panoramic views stretching from The Peak to the Victoria Harbour and beyond. Executive rooms together with an exclusive Executive Lounge offer the ultimate in personalised services to guests who are looking for enhanced privacy and comfort. The self-contained hotel is home to 6 award-winning restaurants and bar, heated outdoor swimming pool, Jacuzzi, 24-hour Health Club, sauna and steam room.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Luxury
Languages Spoken
English, Chinese, Filipino, German and 3 more
Location
88 Queensway, Admiralty Pacific Place, Hong Kong 518000 China
Name/address in local language
Conrad Hong Kong
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Conrad Hong Kong enjoys acclaim for its exceptional service and prime location, with guests frequently lauding its proximity to shopping and transportation. The spacious rooms offer comfort and cleanliness, although some guests suggest they would benefit from modernization.
While the atmosphere is cherished for its traditional charm and stunning harbour views, the hotel's amenities, including the executive lounge and pool, receive particular praise for adding value to the guest experience, despite occasional slow service at peak times.
Location
Convenient
Atmosphere
Traditional
Rooms
Comfortable
Value
Cost-effective
Cleanliness
Meticulous
Service
Attentive
Amenities
Outstanding
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I can't remember how many times I have come to Conrad Hong Kong. Every time I come, I enjoy excellent service. This time is no exception. I booked for three nights, including the weekend, in advance. The hotel allowed me finish check-in at noon and gave me a Peak View suite for three nights for free. I thought it was the biggest surprise. But when I got to the room, I found that the white Conrad logo duck in the suite was quite cute, and because I stayed for three nights, the hotel gave me a special dragon year bear. Every service staff in the hotel is very warm and friendly. When I came to the executive lounge, I still saw those familiar faces, although I didn't know their names. For example, the tall boy was very enthusiastic to help every guest, and he also helped me to delay the check-out of the room until 3:00 pm, and let me continue to rest in the lounge after check-out, until I left for the flight to leave Hong Kong at night.
The room cleaning/housekeeping staff was also very patient and careful. I was impressed by Woody, the waiter on the 40th floor. He came on time every morning and tidied the whole room in an orderly manner. He also made me feel that housekeeping can be done so professionally, keeping a very comfortable distance from guests, while making people feel very comfortable. It was such great experience.
Because there is a shopping mall and a subway station downstairs, my stay was not affected too much by the No. 8 typhoon signal. I believe Conrad Hong Kong will still be my first choice for accommodation in Hong Kong in the future.
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Date of stay: September 2024Trip type: Travelled solo
Room Tip:Â F exit of Admiralty station
3rd floor at PP, close to DIOR store
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Sep 9, 2024
Dear Guest, Heartfelt thanks for staying with us once again and thank you for your 5-star review to Conrad Hong Kong! We are thrilled to learn that you have enjoyed your stay with us despite the typhoon signal. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We look forward to seeing you again soon! Best Regards, Jan Jansen General Manager
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This is a fantastic hotel in Hong Kong. Great location to travel around HK, close to MTR and Tram services. The hotel rooms and service was exceptional from the moment I arrived. I used the pool area, gym and executive lounge and I could not find fault. I was allowed to check in at 8am with my flight landing at 6am from the UK. Breakfast was serve until 10:30am so still had time to grab a bite after freshening up from a long flight.
The pool attendants Tyler and Paolo are especially great, they keep the area spotless, plenty of fresh towels and provide fruit and water. They even helped arrange a coffee for me to help with the Jet lag!!
Turn down service and Chinese tea provided in the room, I also like how the room attendants lay out my toiletries onto a white cloth after I left them scattered about very nice touch.
Rooms are a great size, comfortable with working area, great bed and TV services and separate bath, shower and toilet which makes it very comfortable indeed.
It’s the second time I have stayed here in the last 4 months and I will return here again when visiting HK. Keep up the good work.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Request ahead for early check helps. My flights to HK always land around 6-7am so getting to the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Mar 11, 2024
Dear Guest, Thank you for returning to Conrad Hong Kong and sharing your recent experience with us! Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We look forward to welcoming you again for another inspired experience. Best Regards Jan Jansen General Manager
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We chose the Conrad as I had stayed here before some years ago.
We love the location of the Hotel (on the Island), and the Conrad brand. Nothing is too much trouble, and both being Hilton Gold members got upgraded to a nice room on the 60th floor (offering executive lounge access).
I have to say that the dining options at the hotel are great (and I will write separate reviews for them), but we ate at Nicolini’s 3 times during our stay !
We absolutely loved the lounge bar and their nightly music set (Shout out to James on the Piano !). It was great to have the opportunity to relax in the evening (between 6 and 10.30 ish). The drinks were reasonably priced, and came with wonderful snacks (fresh lychee, crisps and olives). We ended most evenings here…
We also used the executive lounge on the 59th floor a lot. We had breakfast there, afternoon tea, and they had a happy hour 5-7 (cocktails, wine snacks etc). The view from here across the harbour is about as good as it gets…We also need to mention Jason in the lounge, who always remembered our names and exuded positiveness and hospitality. Jason - you really made our trip, thank you!
We found the concierge very helpful, going out of their way to provide detailed instructions for us, making dinner reservations for us, and suggesting restaurants.
The pool and hot tub were good, although we didn’t have great weather so only used once.
We would stay here again if we return to Hong Long.
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded May 30, 2024
Dear Guest, Heartfelt thanks for staying with us and thank you for your 5-star review to Conrad Hong Kong! We are thrilled to learn that you have enjoyed your stay with us. We appreciate your kind word to our team members, as your compliment motivates us to strive and provide the best experience to our guests. We look forward to seeing you again soon! Best Regards, Jan Jansen General Manager
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The Conrad Hong Kong is a solid choice due to its excellent location and high standards. Our check-in agent escorted us to the 59th floor executive lounge for the short 30-minute wait until our upgraded harbor view room was ready. The afternoon tea and cocktail hour food in the executive lounge was high quality and satisfying, and the staff was excellent. The room itself might be showing its age, but it was well maintained and importantly, it was really quiet. You can walk to the peak tram station through Hong Kong Park in less than 10 minutes, with good signage directing you. The hotel is also connected via a series of escalators to the Admiralty subway station, which is perfect for getting across the harbor, and a good starting point for getting to places like HK Disneyland or the airport.
The lady receiving guests for the breakfast buffet at the Garden Cafe seems overworked and I saw her muttering to herself in Cantonese a few times. She should receive some more help or be rotated for a break.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Nov 7, 2024
Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We will also review the areas mentioned to optimize our service offerings to provide the best experiences to you and our guests. We look forward to welcoming you again for another inspired experience. Best Regards Jan Jansen General Manager
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This hotel is just awful. The rooms are dated from the mid 90s, staff couldn’t care less, breakfast staff is particular isn’t even trying to pretend to be helpful. I couldn’t find one positive thing to say. Nobody at the property has tried to do anything to be even remotely helpful, from checkin staff to valet, I’ve never seen a property with such attitude.
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Date of stay: November 2024Trip type: Travelled on business
Room Tip:Â Find another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Nov 20, 2024
Thank you for taking the time to share your feedback about your recent stay at Conrad Hong Kong. We apologize that our services and guest room did not light up to your expectations. Your comments regarding breakfast service and overall staff attitude are particularly concerning. We appreciate if you could contact us to provide more details of your stay so we can address these issues and ensure that we provide the exceptional service our guests deserve. Best Regards Jan Jansen General Manager
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I’m going to lead with the more redeeming parts of the hotel, and also disclose that I’m a Bonvoy guy but I also have status at Hilton brands. The good parts: the hotel is in a great location, the late night front desk guy who checked us in was very courteous, the bell guy that night was great, the room service was great too (especially the girl that delivered it). Also, and the best part of the stay, the two gentlemen servers in the executive lounge were very polite, friendly and extremely thoughtful. Not to mention their gym is great! The sauna and steam room and actually superior for a hotel. Now let’s get to the overall rating: I’ll start with everyone else at the front desk, they’re incredibly rude and make you feel like you’re inconveniencing them by asking a simple question. This is assuming you can get any of them to acknowledge you. Next, the front desk people are very arrogant, rude, discourtesy, blatantly respectful and outright judgmental. They wouldn’t even acknowledge my wife or I when we first arrived, then they gave us attitude as if we shouldn’t even be there. It got to the point where I thought they were either bigots, or racists, but other Americans and Europeans conveyed to us they acted the same way to them. Which was very mean, and very nasty. My wife is European, and she was convinced that they hated Europeans in general until other people disclosed how they were treated. The rooms are outdated, and not on par with a 5 star brand like the Ritz or JW. Again, I normally stay at Marriott brands so this may be what normal Conrad’s look like. The gym staff failed to even offer us towels, keys for the lockers in the locker room or even direct us to the water. They did with other guest but not us for some reason. If this hotel’s goal was to be the most inhospitable hotel in all of Hong Kong, they exceeded expectations there. Overall, I have zero intentions of staying at that hotel ever again after the mean, nasty, distasteful and derogatory way we were treated, minus the aforementioned staff. Personally, if you have the option to stay at the JW, W or Ritz, I’d leverage the opportunity considering the price point. I only stayed there because I needed to blow through some Hilton Honors points but I have no intentions to ever step foot in there again.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Dec 6, 2023
Thank you for staying with us and your detailed review to Conrad Hong Kong! Conrad Hong Kong has always strived to provide top class service to our valued customer. We apologize that some of our services do not light up to your expectations. Guest satisfaction is of paramount importance, and we would appreciate if you could provide more details on the incident you encountered at the front desk so we can further investigate and enhance our hospitality standards to ensure an elevated guest experience in hotel. I hope you would give us a second chance and we hope to see you at the hotel again soon! Best Regards Jan Jansen General Manager
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My wife and I really enjoyed staying in Conrad Hong Kong. In addition to its convenient location, the hotel room was comfortable and each staff was very kind and providing professional services. We will come back.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Sep 15, 2024
Dear Guest, Thank you for choosing Conrad Hong Kong and sharing your recent experience with us. Conrad Hong Kong has always strived to provide top class service to our valued customer. We are delighted to know that you had enjoyed our location. We look forward to welcoming you again for another inspired experience. Best Regards Jan Jansen General Manager
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tonight is my 2nd to last night in Conrad HK, and my experience has been nothing short of exceptional.
While this Conrad usually caters towards couples and business travelers, they took great care of me and my 17mo old daughter.
They provided us with a crib, a child size bathrobe, baby soap, a high chair and a set of baby utensils, I have stayed at quite a few Waldorf Astorias and Conrads around the world and they were not nearly as detailed as Conrad HK.
The decor at the Conrad, albeit still grand, does need to be renovated soon. The carpet is seeing wears and the bathrooms tiles are aged. However, the place is kept clean. My room also came with an air purifier, likely due to covid19, it does make me feel safer.
They did recognize my diamond status at check-in and we got upgraded to a top floor Harborview room. My daughter loves watching the cars from up high. I have attached a photo of the view from my room, unedited. It is gorgeous.
Due to covid19 measures, breakfasts are only served in room, the options did get repetitive quickly, but the foods are well prepared. Diamond members also can enjoy afternoon tea/evening snacks at the lobby lounge. We visited almost everyday for my toddler's afternoon snack. I would like to compliment everyone of the lobby lounge staff for their INCREDIBLE service. They are greatly patience with my daughter and have gone out of their way to help make her comfortable. I cannot appreciate them enough.
Additionaly, the hotel is at a perfect location. It is right above the Admiralty MTR station, which is the central transit hub in HK island. You can get to all the different subway lines within a 3 minutes walk from the hotel building. Another perks for parents with kids: the hotel is right next to HK Park, it is equipped with a walk through aviary, a multi-tier playground and a few fountains/ponds. I have taken my kid here a few times during our Amber Code period (3 days for now), and have enjoyed the outdoor space.
Overall, I have enjoyed my stay greatly. I will not hesitate to call Conrad HK my home again when I visit my relatives in the future.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Oct 25, 2022
Dear Priscilla, Thank you for kind review to Conrad Hong Kong and leaving a 5 star review to us! We are thrilled to learn that you have enjoyed the stay and the dining experience at the hotel. We appreciate your kind word to our team members as your compliment motivates our us to strive and provide the best experience to our guests. We hope to see you again soon! Best Regards Jan Jansen General Manager
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The rooms are generously large with equally spacious bathrooms. The rooms are promptly cleaned with fresh towels every time The bed is perfect and the blanket warm. The aircon tends to be too cold though.
The TV is a smart one and I used my iPad with my HDMI cable to watch the shows I want. The internet is fast and there are enough sockets to which one can plug all devices.
The restaurants were full as it was a holiday in Hong Kong. The staff are very helpful and courteous.
I will be back soon and I will certainly check in Conrad.
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Date of stay: July 2023Trip type: Travelled on business
Room Tip: Don’t forget to bring an adaptor if you come from US-style socket.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Jul 2, 2023
Dear GranDia, Thank you for taking the time to share your recent experience at Conrad Hong Kong and your kind review to us. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements. Kind Regards, Jan Jansen General Manager
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Overall my stay at the Conrad was quite decent. The rooms definitely feel tired and could do with a refresh, but it was clean and comfortable. The amenities were all there and the service was excellent. When we returned in the evening, housekeeping had laid out slippers by our beds and provided a plate of fruit. The room was also quite large by Hong Kong standards and came with an amazing view. So why three stars?
First, the front desk gave me erroneous information regarding access to the Executive Lounge. My understanding is that lounge access is typically reserved for Diamond members, so I was quite surprised when the lady provided me with a sheet of my benefits and explained that I could access the lounge with my Gold membership. What she didn't mention, however, was that if you're Gold, you can only access it if you stay on floors 56-59 (my room was on floor 55). I found out only after I entered and the waiter called front desk to confirm. We were asked to leave, but the waiter was quite apologetic and gave us drinks to take back to our rooms. I'm fine with not having access to the lounge, since this was a perk that I never expected anyways, but the front desk should have made regulations concerning access clear at check-in.
Second, the bathroom was falling apart. Various components in there are falling off and the sink makes this loud and disturbing sound every time it drains. This might just be my room, though, but the sound was not pleasant at all.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Jansen, General Manager at Conrad Hong Kong
Responded Apr 12, 2023
Dear guest, Thank you for staying with us and your kind review to Conrad Hong Kong! We apologize for the executive floor arrangement and the bathroom issue you encountered during the stay. Guest satisfaction is of paramount importance, and we promise to further enhance the arrangement to ensure an elevated guest experience in hotel. We hope to see you at the hotel soon! Best Regards Jan Jansen General Manager
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Stockholm, Sweden125 contributions54 helpful votes
The distance from the airport to the hotel is 40 km / 25 miles. Driving time about 40 min. Typical minimum charges for transportation are:
- Limousine HK$ 1,080
- Subway / rail HK$ 115
- Taxi HK$ 400
Concierge has information on whereabouts you should avoid. Major protests tend to affect & you may see the protest from harbour view rooms & the Executive Lounge.
There are more places to choose from in the Hong Kong area.
PRICE RANGE
C$442 - C$575 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
港丽国际酒店, 香港港丽酒店, conrad hong kong hotel hong kong, hong kong conrad
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
513
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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