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Sheraton Hong Kong Hotel & Towers

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Traveller (1751)
Room & Suite (870)
Dining (169)
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Overview
  • Excellent39%
  • Very good44%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
“sky lounge”(93 reviews)
“nathan road”(306 reviews)
“oyster bar”(49 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,550)
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2,555 results
Traveller rating
1,071
990
335
108
51
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LanguageEnglish
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1,071
990
335
108
51
Show reviews that mention
All reviewssky loungenathan roadoyster bartowers roomspg memberlight showharbour viewtop floorrooftop poolnathan rdvictoria harborbreakfast buffetan upgradethe star ferry terminaltsim sha tsuibusiness hoteleasy access
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1 - 5 of 2,555 reviews
Reviewed yesterday via mobile

Location is fine for extremely high end shopping and close to the water front. Check in and they don’t have my SPG booked reservation. Gave confirmation number and still can’t find it. Luckily they can accommodate me at twice the rate I booked at -...More

Thank 427rhondag
Response from SheratonHK, Resident Manager at Sheraton Hong Kong Hotel & TowersResponded yesterday

Dear 427rhondag, Thank you for taking your precious time to share your review with us. We regret to learn part of your stay was not up to your expectations. Guest satisfaction is always our top priority and we appreciate your feedback on our guest communications....More

Reviewed 3 days ago

I have stayed at this property many times, alway stay there when I visit Hong Kong, both leisure and business. Great location and fantastic services. Best part is breakfast at Sheraton... Awesome choices and wonderful staff... Eva and her team! Feel like home. Heading back...More

Thank Jian X
Response from SheratonHK, Resident Manager at Sheraton Hong Kong Hotel & TowersResponded yesterday

Dear Jian X, Thank you for your continuous support towards Sheraton Hong Kong. It is always delightful to hear from our happy guests and know about your amazing stay with us. We are pleased to learn that you are impressed by our service, definitely we...More

Reviewed 4 days ago via mobile

This is for sure the worst Sheraton i have ever stayed at... Check In was pretty easy and i got an upgrade to a suite as a life time platinum holder. Later i was in front of the hotel in a cab (around midnight) no...More

Thank Jakki V
Response from SheratonHK, Resident Manager at Sheraton Hong Kong Hotel & TowersResponded 2 days ago

Dear Jakki V, Thank you for taking your precious time to share your review with us. Guest satisfaction is always our top priority and we regret to learn we fell short of your expectations during your stay with us. We appreciate for your understanding that...More

Reviewed 4 days ago

All hotels have problems from time to time, this was no exception Overall it delivers on the Sheraton Brand values. The staff are busy and do an excellent job in the circumstances. There was some confusion regarding the business centre, however, this was resolved simply....More

Thank Travel7771959
Response from SheratonHK, Resident Manager at Sheraton Hong Kong Hotel & TowersResponded 3 days ago

Dear travel7771959, We are truly grateful for your warm compliments and it is our pleasure to be able to provide you with prompt and attentive assistance when needed. We will share your kind words with the team as a recognition for their dedication to service...More

Reviewed 1 week ago

Nice hotel near TSTE area of Kowloon and lots of shopping near by, all with in walking distance. Hotel will be in need of some upgrades soon as it is just beginning to show some wear and tear on some floors. Nice to see that...More

Thank obsmiller
Response from SheratonHK, Resident Manager at Sheraton Hong Kong Hotel & TowersResponded 6 days ago

Dear obsmiller, Welcome back to Hong Kong and thank you for your lasting support towards Sheraton Hong Kong! Your warm compliment is indeed a huge encouragement for our associates, definitely we will share your kind words with the team as recognition for their devotion to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Pool
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$201 - US$473 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Hong Kong
#46 Family Hotel in Hong Kong
#49 Business Hotel in Hong Kong
#58 Romantic Hotel in Hong Kong
#84 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$201 - US$473 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Spa Hotel in Hong Kong
#46 Family Hotel in Hong Kong
#49 Business Hotel in Hong Kong
#58 Romantic Hotel in Hong Kong
#84 Luxury Hotel in Hong Kong
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1751)
Room & Suite (870)
Dining (169)
Pool & Beach (76)
Amenities (25)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Nearby
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping
areas of Hong Kong. With a high concentration of
hotels, retail shops and commercial offices – it’s a
busy and bustling neighbourhood that never sleeps. On
the surface, Tsim Sha Tsui seems to only feature an
abundant number of high-end retail stores selling
designer brands and jewelry, owing to its popularity
with high-budget shopping tours. However, it also
...More
Questions & Answers
Ask a question
Jr L
3 April 2018|
AnswerShow all 3 answers
Response from alchu99 | Reviewed this property |
Breakfast buffet was 250 hkd for adults and 125 hkd for children. No charge for kids under 3. That was the weekend price, I believe the weekday pricing was slightly more. Good buffet with a lot of variety, recommend Tsui... More
1
Vote
Eugzhou
29 January 2018|
AnswerShow all 2 answers
Response from Carn W | Reviewed this property |
Yes and it has even got a cigar room for the connoisseurs. I am not a smoker but I could tell, the room has everything a cigar expert would relish.
0
Votes
Kim L
27 October 2017|
AnswerShow all 5 answers
Response from alchu99 | Reviewed this property |
Mine did, but recommend folks call to make sure all do!
0
Votes
Room Tips
"Great location for shopping and many restaurants nearby"
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"Go for a Towers Guest Room with Harbour View."
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"Just bite the bullet on cost and you won't be disappointed."
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"Views of Victoria Harbour are very worthwile"
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