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Sheraton Hong Kong Hotel & Towers

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#88 of 712 Hotels in Hong Kong
Certificate of Excellence
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Sheraton Hong Kong Hotel & Towers
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3,045 Reviews from our TripAdvisor Community

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Showing 2,212: English reviews
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Cupertino, California
Reviewed yesterday NEW

I have been staying at this Sheraton HKG property for the past 5 years. The location of this hotel is great. It is across from Peninsula hotel & harbour front, next to Sogo department store. The front desk is super efficient in checking you in. The harbour view room is great but the room size is quite small. As platinum...

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Helpful?
Thank atan48842
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Sheraton Hong Kong Hotel & Towers at the tip of Tsim Sha Tsui is a remarkable luxury hotel near Hong Kong's major attractions, including Hong Kong Cultural Center, Hong Kong Museum of Arts, Starr Ferry Pier, Kowloon-Canton Clock Tower, Hong Kong Philharmonic Symphony Hall, and Avenue of Stars. The hotel guests arriving from Hong Kong's international airport can use public...

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Helpful?
2Thank Jae L
About Hotel's Favourite Review
SHongKong, Ivy Yeung, Director of Sales & Marketing, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Jae L, It's lovely to learn about your wonderful experience at the Towers Floor and we are appreciative of your useful travel tips for other TripAdvisor users. It is always our pleasure to hear from our happy guests and we are glad to know that you have made the most our convenient location. Definitely we will share your kind...

Surabaya, Indonesia
Reviewed 2 days ago NEWvia mobile

If you need a very strategic hotel around this area, i think it is a best choice...! Closed to everything such as shopping area, food area, and of course best view to see the harbour and avenue of the star...

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Helpful?
Thank drpopon
Sydney, Australia
Reviewed 3 days ago NEWvia mobile

Have come for a holiday and staying with another couple of friends. Little bit expensive at the bar but the breakfast was fresh and plentiful. Rooms are clean and well presented. The rooms are a little small, but the location is in walking distance to great shops and restaurants. I would recommend.

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Helpful?
Thank Nicole B
Singapore, Singapore
Reviewed 5 days ago NEW

Room is only reasonably clean as there seems to be some debris on the toilet bowl even after cleaning. The bathroom appears worn and the construction where I can see from my room window causes a great din which disturb my sleep every morning.

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Helpful?
Thank Wei Chong L
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Wei Chong L, We appreciate you taking your precious time to share your review with us. We are glad that you have made the most of our convenient location. Please rest assured your valued feedback have been shared with respective teams leaders for immediate evaluation and rectification. Should your travel plans bring you back to Hong Kong, please do...

Wyckoff, New Jersey
Reviewed 6 days ago NEW

I first stayed her in 1974. It actually has a more modern and upscale look after 42 years. The location is unmatched: near Kowloon, possibly the most densely populated neighborhood on the planet, but not in the middle; good transport to anywhere in HK; and a fabulous tour desk. Rooms and service were at a luxury standard. The Sky Lounge,...

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Helpful?
Thank bill19742015
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear bill19742015, Welcome back and thank you very much for the for taking the time to share your stay experience with us. We are glad to know that you have made the most of our convenient location and you have enjoyed the fabulous harbour view, it is one of the favourite features among our guests and we are glad you...

London, United Kingdom
Reviewed 1 week ago NEW

For whatever reason your visit to HK, the Sheraton is a great and reasonably priced hotel choice. If you are leaving on a cruise from the Ocean Terminal it is incredibly convenient. What makes this quite so special? I can only comment on my Club experience and suggest that if you can, consider this option. We were on a cruise...

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Helpful?
Thank keithY651
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear keithY651, It is always delightful to hear from our happy guests and it is indeed wonderful to know that you love our stunning harbour view which is an all time favourite among our guests. We are truly grateful for your compliment and it is great to know you had a rewarding Towers stay experience, including the deluxe Harbour View...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Hotel is nicely located in Kowloon side Nathan Road long the shopping belt of HK. It has access to train and Ferry ride to get to Hong Kon Island Rooms are rather old. Service was decent check in was good and fast but the staff at the lounge are rude and and can do with better training. I am SPG...

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Helpful?
Thank WKKL
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear WKKL, It is always a pleasure to hear from our SPG guests, thank you very much for taking the time to share your stay experience with us. It's wonderful to learn that you have made the most of our convenient location. We genuinely value our SPG members and we have dedicated the SPG Lounge for our loyal supportive members....

Jakarta, Indonesia
Reviewed 1 week ago via mobile

You really couldn't get a better location then the Sheraton at the top of Nathan Rd in Tsim Tsa Tsui however with all the construction on the waterfront, don't expect much of a harbour view. The only real disappointment is the lack of SPG membership. Normally a free upgrade is pretty much standard however with this property, you have to...

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Helpful?
Thank BradCS1
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear BradCS1, Thanks for your unfailing support towards SPG and your kind compliments. We genuinely value our SPG members, as much as we are committed to reward our invaluable SPG guests, it is subject to on-day occupancy upon check-in. We are delighted to know that you find our Unkai Japanese Restaurant amazing, which is indeed one of the best locations...

New York
Reviewed 1 week ago

Near the tip of Kowloon closet to HK Island and Victoria Bay, across the street from the Peninsula Hotel, a 5 minute walk from the Star Ferry and 3 minutes from the TST station its hard to beat the location. I have stayed here 3 times and some views of the harbor are great - others are less inspiring. Lots...

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Helpful?
Thank FelixtheCat456
SheratonHK, Director of Sales & Marketing at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear FelixtheCat456, Welcome back to Hong Kong! It is always delightful to hear from our SPG guests and it is also wonderful to know that you love our stunning harbour view which is an all time favourite among our guests. We are truly grateful for your compliment and it is great to know that our in-room amenities offered great help...

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Staying in Tsim Sha Tsui

Neighbourhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighbourhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Hong Kong Hotel & Towers is at the top of Kowloon’s Gold Mile. Located along Victoria Harbour, we’re in the business and shopping district, near the ferry terminal and Mass Transit Railway (MTR.) Hong Kong International Airport is 35 minutes away.Sleek and airy, 782 guest rooms and suites are a great place to relax, work, or play. Many offer a postcard view of Victoria Harbour. Sheraton Towers features a private reception on Level 16, exclusive Towers Lounge, and Towers concierge. Join Starwood Preferred Guest membership for free and enjoy complimentary in-room internet when you book on our official website! All 782 guest rooms are now equipped with a free smartphone device for unlimited local call and 3G data on the go during your stay. ... more   less 

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: 20 Nathan Road, Tsim Sha Tsui | Kowloon, Hong Kong, China
Region: China > Hong Kong > Tsim Sha Tsui
Price Range: $200 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Hong Kong Hotel & Towers 5*
Number of rooms: 782
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood APAC, Hotels.com, Priceline, Agoda, Cheap Tickets, Travelocity and Ctrip TA so you can book your Sheraton Hong Kong Hotel & Towers reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers
Hotel Style:
#23 Spa Hotel in Hong Kong
#50 Business Hotel in Hong Kong
#59 Romantic Hotel in Hong Kong
#61 Family Hotel in Hong Kong
#76 Luxury Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Hong Kong Hotel & Towers staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Hong Kong Hotel & Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the harbour view room, you can enjoy the harbour light show from your bed.”
 of 5 bubbles atan48842, 26 Mar 2017 | Read review
“Choose a room not facing the construction site till it is completed”
 of 5 bubbles WeiChongL, 22 Mar 2017 | Read review
“harbor view terrific, but more expensive. go to the Sky Lounge for the price of a drink.”
 of 5 bubbles bill19742015, 21 Mar 2017 | Read review
“Ask for a harbor view if you want one”
 of 5 bubbles FelixtheCat456, 18 Mar 2017 | Read review
“higher floor away from the elevator”
 of 5 bubbles LiveWell2010sk, 16 Mar 2017 | Read review
5 of 5