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The Charterhouse Causeway Bay Hotel

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The Charterhouse Causeway Bay Hotel
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688 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

This place is sooo convenient. Many foods/restaurants around. Super duper great location. Welcoming staffs who are always smiling and nice. Rooms are good and clean. I will recommend this to everybody. THANK YOU FOR TAKING GOOD CARE OF MY NEEDS!! ❤️

Helpful?
Thank Kevin B
Shanghai
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago NEW

I have used the Charterhouse Hotel for many years on trips to HK. It is an older hotel but is very reasonably priced by HK standards. In the past I have stayed in their standard rooms which were a little tired. On this trip I stayed in a renovated Signature room. This was very modern however it was just a... More 

Helpful?
Thank warrenjShanghai
Toronto, Canada
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

Check-in and I am told that I can't put my room deposit on visa, it has to be cash. When I called them on it, was told that if I put it on visa it would be 2 months before I got the money released! They looked at my husband (who is black and from Africa) and told me that... More 

Helpful?
Thank Lisaworldtraveller

Travellers are raving about these Hong Kong hotels

West Jordan, Utah
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The Charterhouse is an older hotel with an awesome location. Great restaurants, access to the Metro & Buses, with a good concierge desk and very helpful front desk. I got a package that included a buffet breakfast on the 3rd floor. It included both western and eastern options, though after 2 days, nothing looked all that appealing. The rooms and... More 

Helpful?
Thank Adlowry99
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were delighted staying with us and your compliments will be shared to our staff to motivate them for their service performance. in addition,... More 

A TripAdvisor Member
Reviewed 3 weeks ago

Nice hotel, clean rooms, with accommodating staff, very near to OceanPark and Time Square BUT very far from Airport and other attractions of Hongkong. From Airport, it cost us HK$350 or P2,275.00 in peso.

Review collected in partnership with Asiatravel.com

Helpful?
Thank A TripAdvisor Member
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation and your kind words about your overall experience will be shared to all our staff. indeed, our convenient... More 

Dubai, United Arab Emirates
Level Contributor
116 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 weeks ago

Its not a new hotel. Rooms are so small, good for business travelers. Location is great for shopping 3 mts to Time squire and 10 mts walk to convention center. Staff are generally good with smiling face. They allowed me early check in and late check out. Breakfast buffet is ordinary , nothing special. Stayed on 21st October for one... More 

Helpful?
Thank NAIR_ktym
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that you were generally happy with our service and product and your compliments will be shared to staff concerned to upkeep their service performance. All in all,... More 

Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 weeks ago via mobile

Small and old rooms. It needs renovation. Had to be there for location reasons but not the type pf hotel I usually choose of you see my reviews. Price was very high for what you get although Hong Kong can be very expensive.

Helpful?
Thank Carles R
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your comments will be dealt seriously by our management team. Currently we have also embarked onto our room rejuvenation program in improving the design of guestroom which include fixtures, finishing... More 

Chengdu, China
Level Contributor
4 reviews
Reviewed 28 October 2016 via mobile

I know it's not all their fault and they were trying to fix it. But they didn't tell us it was broken until it was bed time and we had to call and ask. Just wish they would have been upfront about it so we could have gone somewhere else... At check out they also gave us the wrong bill... More 

Helpful?
Thank Red-McElroy
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We regret to learn that our service was not up to your expectation and it was indeed an individual case which we hope it will not marred your overall impression... More 

Hallandale Beach, Florida, United States
Level Contributor
169 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 October 2016

The Charterhouse Causeway Bay Hotel is a modern hotel, very conveniently located in Northern Hong Kong Island. The rooms are comfortable and well appointed, although a little tight, but larger than many New York Manhattan rooms. Wi-Fi is excellent, and they even provide a free cell phone to use. Convenient to shopping, the Subway (Causeway Bay Station at Times Square)... More 

Helpful?
Thank Jerry J
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased that our service and product had met your expectation. Your kind words are definitely helpful which will be shared to all of our staff to drive service... More 

Timaru, New Zealand
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 September 2016

We chose the mini suit for our accommodation as a practical and comfortable option. Cost efficient if you book through the booking.com website or similar in advance. Clean rom with nice bed , easy get around and friendly staff . Recommended for a business and a leasure travelers. Better to have breakfast included. Handy to Conventional Conference Center and great... More 

Helpful?
Thank alex311327
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation. Your kind words on various aspects of the hotel, especially services and room cleanliness, are motivations to drive... More 

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Staying in Wan Chai / Causeway Bay

Neighbourhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centres of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 

Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Region: China > Hong Kong > Wan Chai / Causeway Bay
Price Range: $106 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Charterhouse Causeway Bay Hotel 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from The Charterhouse Causeway Bay Hotel staff and other travellers.
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Questions? Get answers from The Charterhouse Causeway Bay Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for older style rooms that are not Signature.”
 of 5 bubbles warrenjShanghai, 26 Nov 2016 | Read review
“do not take family rooms if you are single/couple..because there is no table or chair.”
 of 5 bubbles NAIR_ktym, 30 Oct 2016 | Read review
“Mini suit or double room is the best choice”
 of 5 bubbles alex311327, 7 Sep 2016 | Read review
“Best if you travel to Hong Kong for Business in Convention Center”
 of 5 bubbles Ragunath, 5 Aug 2016 | Read review
“ASK FOR renovated room ONLY 2nd floor!!”
  • Toilet NEVER scrubbed! Floor NEVER mopped!
  • mouldy mould, mould!
  • moulded wall right close to bed :(
  • stains on pillowcase and bedding - never changed!
  • stains on pillowcase and bedding - never changed!
  • Urine stains/smell, toilet never clean!
  • Not even new silicon caulking...lazy much!
  • Not even new silicon caulking...lazy much!
 of 5 bubbles lamfam3, 19 Jul 2016 | Read review
5 of 5
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