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Dorsett Wanchai, Hong Kong

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Dorsett Wanchai, Hong Kong
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2,931 Reviews from our TripAdvisor Community

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Showing 2,421: English reviews
Reviewed yesterday NEWvia mobile

Near great food and two MTR stations. Lovely rooms and a fantastic front desk. We had a complimentary bottle of wine because it was our anniversary. The complaints use of a smart phone with data was a great touch. My hotel of choice in HK.

Thank bryden73
Singapore, Singapore
Reviewed yesterday NEW

I got a quad room at only S$200 per night booking through the hotel website and using the early bird discount. The hotel is newly refurbished and the room was beautiful. The view from our 25th floor room window was dazzling. The room was large enough for 4 of us plus our luggages. Very kid-friendly, with kids shampoo, shower gel,...

Thank quekquekquek
Western Australia
Reviewed 3 days ago NEWvia mobile

First time at the Dorsett, having stayed in different places on past trips. Checked in was efficient and received welcoming, friendly and professional service from service manager, Anthony Ho. Our booking was slightly complicated as the rest of the group was checking in a few days after me. He managed to arrange it so I don't have to move room...

Thank AL72WA
Reviewed 4 days ago NEWvia mobile

We flew into Hong Kong from Our week in Ha Noi for four days of fun in the big city. The Dorsett is an impressive looking hotel and is situated right across the road from Happy Valley racecourse and a short stroll from Time Square,great shopping, eating and the Metro Station at Causeway Bay so you can easily get across...

Thank Howard B
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Howard B, Thank you very much for your comments. First of all, we apprecite your understanding on the alternative bedding arrangement on your arrival as we didn’t get to know your preference in advance. Sorry for the inconvenience caused and rest assured that your preference is now well put in our system for your future stays. That being said,...

Lincoln, United Kingdom
Reviewed 4 days ago NEW

We booked the Dorsett Wanchai through Virgin Holidays to spend a week celebrating my husband's fiftieth birthday. We found our hotel stay absolutely wonderful. I was sorry to read comments saying that staff were unfriendly as we did not find this at all. We found the staff to be courteous, polite and very helpful. My husband had a lovely birthday...

Thank Oboekath
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Oboekath, Thank you for your lovely comments. We are indeed delighted to know that you had a wonderful birthday trip with your husband. Guest experience is always our tip top priority and we believe it is always the little touches that makes one’s trip a memorable one. We hope you and your husband had a truly enjoyable stay at...

Shifnal, United Kingdom
Reviewed 5 days ago NEW

I agree with a previous review that the staff were not accommodating they were very unfriendly. Our experience was that we had a late flight and we were made to feel unwelcome while waiting for our transport in the small foyer. The room on the 5th floor overlooking a six lane highway with an overpass to the right with a...

Thank Alfie298
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Alfie298, We regret to know that your stay didn’t quite meet your expectation this time. Guest experience is always our top priority and please be assured that all front line staff had already been reminded so as to ensure excellent services to be rendered under any circumstances. We had also talked to the restaurant team to avoid the same...

Reviewed 1 week ago NEWvia mobile

Booked a room via Zuji and the rooms lived up to their online photos. Clean, functional and comfortable. Loved the handy phone which I could use to hotspot my phone to. A short walk away to Times Sq or we could use the hotel shuttle to Causeway Bay Plaza 2. Convenient and I've no complaints. The hotel staff were also...

1Thank ASeet2015
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear ASeet, Thank you for your great comments. We are so happy to know that you had a wonderful stay at our newly renovated guestroom. We will definitely keep up the spirit in the future in order to render every international traveller a fabulous stay like yours. We do look forward to welcoming you back for another promising stay very...

San Juan Philippines
Reviewed 1 week ago

Stayed 11/14/2016 -11/19/2016, our first stay in this hotel. We booked thru their website and availed of their Fantastic 4 Business Promo, which is a very good deal for us. Premier Room was big enough and very chic, bathroom was not so big but big enough for us, medium-sized ladies. Our room had the race track view but only on...

1Thank marienr
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear marienr, Thank you very much for your great comments. We are indeed grateful to know that your found our Fantastic 4 Business a value-for-money package for a comfy stay at our renovated guestroom. It’s also great that our free shuttle service and the free smart phone available in every guestroom had given you a great deal of convenience as...

Reviewed 1 week ago

Didn't enjoy my stay here at all. Check in was incredibly laborious and took over 15 minutes which is a lifetime when you've just stepped off a 12 hour flight. Check Out was equally and unbelievably more complex. I've never seen a desk clerk type so much in to a computer for a room which had been pre paid and...

1Thank AfricaToWorcester
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear AfricaToWorcester, Thank you for your comments. We are sorry to know that your stay didn’t meet your expectation this time. Please be assured that training will be reinforced towards all front line staff in order to render every guest an efficient and comfortable stay with us. We also appreciate your feedbacks towards our breakfast which we will definitely look...

Reviewed 1 week ago

Newly renovated hotel, rooms are small but clean and modern. Staff are quite friendly but not too accommodating. They provide a free smart phone with wifi where you can bring along and hotspot your handphone. Foods are superb, the chef itself is very accommodating to the request. The location was a bit far from Times Square, about 15-20 minutes walk...

1Thank S3566FPjennifera
DorsettWanchaiHK, General Manager at Dorsett Wanchai, Hong Kong, responded to this review

Dear Jennifer, Thank you very much for your comments. We are happy to know that you find the newly renovated guestroom cosy and modern in design. On your next visit, we recommend you to check out our other room types that measure up to 48 sq. m. for a more spacious and comfortable stay. Apart from the hotel free shuttle...

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  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Dorsett Wanchai, Hong Kong has completed a top-to-bottom overhaul to all its 454 rooms and suites and the hotel lobby. The new lobby welcomes guest with an unexpectedly playful vibe which is apparent on the design elements aimed to captivate one's senses. Each of the newly refurbished room, on the other hand, adopts a meticulous theme including the East-meets-West Victorian and classic Oriental and sleek-contemporary designs to name a few. Refurbished rooms offer a majestic view of the race course adjacent to the hotel, while the redesigned bathrooms feature a refreshing rain shower experience. With a lively neighborhood to explore and a dynamic address amid Wan Chai and Causeway Bay, there is a subway station only an eight-minute stroll away. The hotel offers scheduled shuttle services to 16 destinations. Every guestroom features a portable smart phone for free use inside and outside of the hotel, offering unlimited 3G internet supported by Wi-Fi hotspot sharing function, free local and IDD calls to ten select countries including Australia, Canada, China, Korea, Japan, Malaysia, Philippines, Singapore, UK and US. Other facilities include a gymnasium, meeting rooms accommodating up to 200 delegates, a refurbished bar on the lobby level and Dining House serving Cantonese cuisine. ... more   less 

Additional Information about Dorsett Wanchai, Hong Kong

Address: 387-397 Queen's Road East, Wan Chai, Hong Kong, China (Formerly Cosmopolitan Hotel Hong Kong)
Region: China > Hong Kong
Price Range: $95 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Wanchai, Hong Kong 4*
Number of rooms: 454
Reservation Options:
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Also Known As:
Cosmopolitan Hong Kong
Hong Kong Cosmopolitan Hotel
Cosmopolitan Hotel Hong Kong
Dorsett Wanchai, Hong Kong
Hotel Style:
#44 Best Value Hotel in Hong Kong
#69 Family Hotel in Hong Kong
#78 Romantic Hotel in Hong Kong
#85 Luxury Hotel in Hong Kong
#103 Business Hotel in Hong Kong
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Wanchai, Hong Kong staff and other travellers.
62 questions
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Questions? Get answers from Dorsett Wanchai, Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor room with racetrack view is nicer.”
  • Premier Room twin bed
  • Entrance room door
  • Our room no.
 of 5 bubbles marienr, 30 Nov 2016 | Read review
“Not at this hotel.”
 of 5 bubbles AfricaToWorcester, 29 Nov 2016 | Read review
“ask for a change if the allocated room is not to your expectations for the price paid”
  • a cheery gift from Ms Eva, our room attendant
  • view of the dawn HK skyline from 11th floor room
  • partial view of HK Jockeys' Club soccer pitches
 of 5 bubbles hypy13, 27 Nov 2016 | Read review
“I have always stayed on higher floors”
 of 5 bubbles sarjitn2014, 21 Nov 2016 | Read review
“family room in the top floor is ok”
 of 5 bubbles Sani_sutanto, 16 Nov 2016 | Read review
5 of 5
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