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Novotel Citygate Hong Kong

4,240 reviews
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Traveller (1538)
Room & Suite (837)
Pool & Beach (126)
Overview
  • Excellent52%
  • Very good38%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“cable car”(289 reviews)
“outlet mall”(170 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
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Offers from Novotel Citygate Hong Kong
Special Offer: UP TO 30% - EARLY BOOKING
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,240)Write a Review
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3,479 results
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1,803
1,267
307
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1,803
1,267
307
64
38
Show reviews that mention
All reviewscable caroutlet mallclose to the airportbig buddhangong pinglantau islandtung chungcity gateairport hotelfree shuttlepremier loungeminutes from the airportshopping centrebetween flightsruns every minutesan early flightexecutive floor
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1 - 5 of 3,479 reviews
Reviewed yesterday

The biggest con is that they only offer free wifi at the lobby which expires every 30 minutes. Otherwise, the room would have been a fantastic place to be at. The layout is kind odd but it worked to my liking. It is adjacent to...More

Thank Dan P
Hotel's Favourite
Reviewed 1 January 2018

We are so glad we chose this hotel as our home for my family's very first vacation in Hong Kong. The location is very strategic as it has access to the Citygate Outlet stores and to the HK MRT Tung Chung station. It even has...More

3  Thank AldenM
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 2 January 2018

Dear AldenM, Thank you so much for your wonderful review. I am delighted that you and your family thoroughly enjoyed your stay with us. Thank you very much for your great feedback in regards to the service you received from our Concierge team, your comments...More

Reviewed 1 week ago

The Novotel is a great hotel, good rooms, connected to the MTR station and Citygate mall for extensive outlet shopping, and a good pool to lounge around. Overall service was great. Only negative was the repetitive breakfast buffet which did not change even once for...More

Thank andyph
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 6 days ago

Dear andyph, Thank you for your review of Novotel Citygate. Thank you also for your great comments and valuable feedback; your views will certainly be shared with our Chefs for improvement. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager

Reviewed 1 week ago

Excellent hotel in less than ten minutes away from the Hong Kong international airport and about 30 minutes metro ride to center. Hotel is conveniently attached to a mall and metro station. Free shuttle bus between the hotel and the airport operates every 15 minutes...More

Thank travelboyc
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 1 week ago

Dear travelboyc, Thank you very much for your loyalty to Accor Hotels and for choosing to stay with us at Novotel Citygate. Thank you also for your comprehensive review and highlighting the many benefits associated with Accor Hotels loyalty program, LeClub. We look forward to...More

Reviewed 1 week ago

This is the second time I stay at this hotel. Location is quite good with a transfer bus from/to the airport. Hotel rooms are quiet and bed comfort fine. The hotel is located in a shopping galleria so you may also enjoy some shopping. Check...More

Review collected in partnership with Accorhotels.com
Thank Lars969
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded 1 week ago

Dear Lars969, Thank you for your loyalty to Accor Hotels and for once again choosing to stay with us at Novotel Citygate. Thank you also for your kind comments in regards to the accommodation and airport transfer services. We look forward to welcome you back....More

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123456696
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$135 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#49 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$135 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#49 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1538)
Room & Suite (837)
Pool & Beach (126)
Dining (118)
Amenities (67)
Business Centre & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
mossy2015
16 January 2018|
AnswerShow all 6 answers
Response from BettyM16 | Reviewed this property |
Yes, we did. If a room is available they are very accomodating. We arrived very early, while we had a coffee our room was made available to us.
0
Votes
mossy2015
16 January 2018|
AnswerShow all 3 answers
Response from Golfnut3977 | Reviewed this property |
Reception are very helpful but it will depend on room availability. We arrived at 8.00am and had a shower in the gym and left bags with concierge while doing some shopping. We were able to check in around 11.30.
0
Votes
anggi_tarra
8 January 2018|
AnswerShow all 2 answers
Response from kawuwung | Reviewed this property |
1. Yes, you better bring umbrella. Or raincoat if you want to go to Disneyland. But you can buy raincoat in all seven eleven , cheaper. 2. I dont know the biggest toys r us in HK .. :) 3. Macau only 1 hour on time by ferry... More
1
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12345638
Room Tips
"higher level"
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"Rooms with showers are open plan - pick a room with a bath if you want an enclosed bathroom."
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"higher floors, not facing the multilane highway better rooms on higher floors"
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"Good for a short break, Great Staycation hotel"
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