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Novotel Citygate Hong Kong

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Traveller (1648)
Room & Suite (866)
Pool & Beach (129)
Overview
  • Excellent52%
  • Very good38%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“cable car”(308 reviews)
“outlet mall”(175 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Additional information
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Rooms
Jul. 29Jul. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,449)
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3,653 results
Traveller rating
1,914
1,317
317
66
39
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1,914
1,317
317
66
39
Show reviews that mention
All reviewscable carclose to the airportoutlet mallbig buddhafree shuttlelantau islandtung chungngong pingcity gateairport hotelpremier loungeminutes from the airportshopping centrebetween flightsan early flightmtr stationwelcome drink
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1 - 5 of 3,653 reviews
Reviewed yesterday

This booking was last minute as we missed our flight back home and had to wait until the next day for another flight. This is a great hotel for those who have a long layover in Hongkong and need a proper rest as they offer...More

Thank Lambchop2708
Hotel's Favourite
Reviewed May 29, 2018 via mobile

1st reason why I recommend this hotel. 1. it has a shuttle service from the airport 2. located very near to train station 3. hotel building is connected to Novotel Outlets Mall..😉 4. located near the cable car terminus 5. excellent food and room plus...More

1  Thank Rech D
Response from NovotelCitygate, General Manager at Novotel Citygate Hong KongResponded May 29, 2018

Dear Rech D, Thank you so much for your wonderful review of Novotel Citygate. I am delighted to learn that you enjoyed your stay with us and thank you for highlighting the sustainability initiatives that we have initiated throughout the hotel as part of Accor...More

Reviewed 2 days ago

We have stayed at this hotel a number of times as an overnight stopover between flights. last stay we were upgraded without request and given access to the premier lounge while booking in. with the shuttle service and shopping mall attached we find this a...More

Review collected in partnership with this hotel
Thank kennethmaxworthy
Response from NovotelCitygate, Manager at Novotel Citygate Hong KongResponded yesterday

Dear kennethmaxworthy Thank you very much for taking the time to write about your experience in our Hotel. i am positive that your comment will motivate our team to continue their great quest to make our guest happy. Thank you once again and we look...More

Reviewed 2 days ago

I arrived very late, but the reseptions was very helpfull. Hotel is a few minutes by either hotel shuttle bus or taxi. Lovely bed, got a free upgrade which was a pleasant suprise at three in the morning. Can highly recommend this

Thank LiseWo
Response from NovotelCitygate, Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear LiseWo Thank you very much for your positive feedback. We very much appreciate your comments about our Hotel. We do hope to welcome you back very soon. Best regards Greg Hoehn Hotel Manager

Reviewed 3 days ago via mobile

This is not the first time I stay at this hotel, the hotel itself hasn’t been done any refurbishment for a while, the rooms are pretty much the same, which some of the furniture or style are getting slightly outdated but because of the location,...More

Thank Bingbling18
Response from NovotelCitygate, Manager at Novotel Citygate Hong KongResponded 2 days ago

Dear Bingbling18 Thank you very much for your review and recent stay in Novotel Citygate Hong Kong. We very much appreciate your positive feedback, especially highlighting the efforts done by our team. We do hope to welcome you back soon. Best regards Greg Hoehn Hotel...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Wheelchair Access
Meeting Rooms
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Concierge
Banquet Room
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$147 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$147 - US$252 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#40 Romantic Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
Room types
Suites, Family Rooms, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1648)
Room & Suite (866)
Pool & Beach (129)
Dining (123)
Amenities (67)
Business Centre & Event Rooms (21)
Family and Play Areas (4)
Questions & Answers
Ask a question
Sarah M
July 18, 2018|
AnswerShow all 4 answers
Response from aikrish | Reviewed this property |
You may want to signup for an Accor Hotels membership program (free of charge), if you don’t already have one. That might accord preference to your request.
1
Vote
tmeiie
July 4, 2018|
AnswerShow all 4 answers
Response from sshiel2017 | Reviewed this property |
They certainly do. Excellent shuttle service.
0
Votes
MermaidPrincess77
June 28, 2018|
Answer
Response from schandak83 | Reviewed this property |
Rooms can accomodate as recently we had stayed as well (2 adults and 2 kids- 3yr and 11yr old). However, before booking we had informed the hotel by emailing them and only post confirmation and had done booking.
0
Votes
Room Tips
"The air conditioning was very cold however adjustable in room"
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"Book the executive rooms and enjoy the professional but relaxed service in the Premier lounge."
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"We stayed on 15th floor so the view was good. Fairly quiet too."
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"pls the lamps have more switches"
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