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Sofitel Nanjing Galaxy

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Sofitel Nanjing Galaxy
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648 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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Hong Kong, China
Reviewed 1 week ago

Good value to stay. This tiome I only stay for one night. Good value to stay with the hotel. I booked the conference room for one hour for business purpose. The staffs on 46/F are friendly and service-satisfied. Only one minor comment, the laundry service returning time is next day 4pm. Since I need to leave hotel by 12:30, therefore,...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ceciliaedmond2003
SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Nanjing Galaxy, responded to this review

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Reviewed 2 weeks ago via mobile

Long story short: the rating I am giving in the following is based on the concept of visiting a five star hotel. If you are happy with a solid 3 star hotel for a fair price, do not continue reading, because then the Sofitel is a really good choice. If you are interested in staying at a five star hotel,...

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Helpful?
Thank Stephan B
SofitelGalaxyNanjing, Guest Relations Manager at Sofitel Nanjing Galaxy, responded to this review

Dear Stephan B:Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Galaxy Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Overall experience is exceptional. Staffs are friendly, and prompt in response. Breakfast is excellent & come with a lot of varieties. The hotel is nice for those travelling for business & leisure. She has a warm pool for swimming.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank GAVINMYS
SofitelGalaxyNanjing, 客户关系经理 at Sofitel Nanjing Galaxy, responded to this review

Dear GAVINMYS, Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank...

Reviewed 3 weeks ago via mobile

Sofitel Nanjing Galaxy certainly looks like a Sofitel from the exterior. Location is nothing to complain about. But when I got into the room- I got few surprises. The water tab on the basin is not nicely fixed. There are stains/ scratches all around the room (door, wall, furniture and etc). The tiles at the bathroom is simply tiled as...

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Helpful?
Thank HY C
SofitelGalaxyNanjing, 客户关系经理 at Sofitel Nanjing Galaxy, responded to this review

Dear HY C, Thank you for taking the time to share your feedback regarding your recent stay with us at Sofitel Nanjing Galaxy Suning .We should like to take this opportunity to apologize for any inconvenience our service and facility may have caused you. Your comments about room has been documented and will certainly be looked into. We appreciate your...

Shanghai, China
Reviewed 4 weeks ago

Stayed one weekend in Sofitel Nanjing Galaxy. Room was very nice and spacious, wifi worked well and location was great. I chose to have my breakfast next block behind the hotel, because they had all kind of tasty but cheap breakfast options. Next door in same building there was a lot of restaurants and awesome Korean barbecue. I would definitely...

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Helpful?
Thank pupafobic
SofitelGalaxyNanjing, 客户关系经理 at Sofitel Nanjing Galaxy, responded to this review

Dear pupafobic, Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank...

Port Douglas, Australia
Reviewed 4 weeks ago

Being a Advantage Plus Member I expected to be looked after a little bit extra. However, the staff went out of their way to look after us from the Bar to the Dinning Room. Great location and handy to everything. Great Hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 192kymr
Greater Sydney, Australia
Reviewed 21 January 2017 via mobile

Stayed five nights in Jan 17 at the Sofitel Nanjing Galaxy in an executive room on a business and pleasure trip. Reception was quick and easy the the receptionist was nice and friendly. The room was very nice and met expectations with a nice King bed, good sheets and pillows, and a great marble bathroom. They also provided a good...

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2Thank Ahmad M
Dubai, United Arab Emirates
Reviewed 11 January 2017 via mobile

Second time staying at this hotel. Check in process - smooth & quick Room - very spacious & comfortable. Very nice bathroom with big relaxing tub & good size shower Room service - fairly quick, but hotdog came in an overly large dry bun. Advertised with ketchup & mustard but none came. Breakfast - ambiance too dark & moody for...

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Thank AmzJoseph
Reviewed 3 January 2017

Before I visited Nanjing, I searched hotels around that area. Sofitel jumped out to my eye, good reviews and nice location. But after I booked this hotel, the nightmare just began. 1. Using third party to redeem the points, they couldn't find your reservation. if you came from foreign, I persuade you never choose this method to book this one....

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Helpful?
Thank Lin C
SofitelGalaxyNanjing, 客户关系经理 at Sofitel Nanjing Galaxy, responded to this review

Dear guest, Thank you for taking the time to share your feedback. We should like to take this opportunity to apologize for any trouble our service may have caused you. Your comments has been documented and will certainly be looked into. Our reservation system was acting abnormally, which leds your inconvenience. As by now, your room charge is in the...

Hong Kong, China
Reviewed 12 December 2016 via mobile

Staff were great and helpful. Room a bit dark for me. I prefer more light :) However, I'm not really like their breakfast. Too less choice for western and mainly for Chinese style. The congee can be better... the steam bread can be improve. Hotel just left side of the shopping mall with plenty of restaurant you can choose for...

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Helpful?
Thank airron1125

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sofitel Nanjing Galaxy is a French luxury hotel brand chain under Accor Hotel Group and locates in the heart of the Hunan business and entertainment district. Glistening on the city skyline, this luxurious property is an inspired fusion of French flair, Chinese tradition and 21st century innovation. There is an excellent choice from 352 rooms, including superior room, luxury room, prestige suite, club prestige suite and more to meet your needs. ... more   less 

Additional Information about Sofitel Nanjing Galaxy

Address: No.9 Shanxi Road, Gulou District, Nanjing 210009, China
Region: China > Jiangsu > Nanjing
Price Range: $94 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Nanjing Galaxy 5*
Number of rooms: 352
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Ctrip TA, ACCOR, Hotels.com and Agoda so you can book your Sofitel Nanjing Galaxy reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Galaxy Nanjing Hotel Nanjing
Accor Galaxy Nanjing
Sofitel Nanjing
Nanjing Sofitel
Hotel Style:
#10 Business Hotel in Nanjing
#11 Best Value Hotel in Nanjing
#12 Luxury Hotel in Nanjing
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Nanjing Galaxy staff and other travellers.
3 questions
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Singapore, Singapore
3 months ago
5 months ago

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Questions? Get answers from Sofitel Nanjing Galaxy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Club, excellent value!”
 of 5 bubbles JohnTGN, 4 Dec 2016 | Read review
“get the club sofitel rooms”
 of 5 bubbles Toaster80, 16 Sep 2016 | Read review
“South and East-facing rooms on higher levels have good views of the Nanjing Tower skyscraper and the Xuanwu lake.”
 of 5 bubbles Skylark8, 28 Aug 2016 | Read review
“We were on the 45th floor. View was amazing”
 of 5 bubbles allanjudyb, 21 Aug 2016 | Read review
“Executive room is very spacious and all luggages can be left to walk in closet.”
 of 5 bubbles JenniPenni8000, 26 Jul 2016 | Read review
5 of 5