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The customer service at this hotel was very good in my opinion. I made multiple requests and each was completed quickly and efficiently.
They were also able to accommodate a very late check-in (2 am) when my travel plans fell apart a little bit.
Nice hotel, very large rooms with all luxury you need. Breakfast ok
2 minor things, knowledge of English language very very poor for a luxury hotel and quite far away from city centre. Took me more than 30 minutes to get there
We spent two nights there, nice location.
walkable distant to night market.
But hot shower not very stable every day.
We called to housekeeping and wait for 30 mins to adjust the hot water supply in bathroom.....
Lovely rooms, good club lounge with reasonable range of food and drink, and attentive and friendly staff. . Non-smoking room actually didn't smell of old smoke. The lobby lounge is noisy so not suitable for work meetings, but otherwise a good place to stay in...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from SofitelGalaxyNanjing, 客户关系经理 at Sofitel Nanjing Galaxy Suning
We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all...More
US$66 - US$122 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#10 Business Hotel in Nanjing
#12 Luxury Hotel in Nanjing
#16 Best Value Hotel in Nanjing
Non-Smoking Rooms ,
Accessible rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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