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Shangri-la Hotel Nanjing

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Room & Suite (97)
Traveller (384)
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Rooms
Dec. 2Dec. 3
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1 room, 2 adults, 0 children
Standard Room
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About
Property amenities
Channel 1
Pool
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Spa
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Minibar
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HOTEL STYLE
Lake View
Great View
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Reviews (362)
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129 results
Traveller rating
72
35
14
5
3
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LanguageEnglish
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72
35
14
5
3
Show reviews that mention
All reviews horizon club hot pot restaurant xuanwu lake hotpot restaurant hotel brand local staff shops within walking distance ancient city ming dynasty hundred meters service standards decent gym metro station concierge desk comfortable stay lovely hotel room service
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1 - 5 of 129 reviews
Reviewed 2 weeks ago

I visited Nanjing three times in the last twelve months and each time I stayed in this top hotel. The staff were super helpful and the location was ideal, overlooking the stunning Xuanwu Lake. Nanjing is one of my favourite cities in China, and Shangri...More

Thank globetrotter838
Response from Molly Z, Public Relations Manager at Shangri-la Hotel NanjingResponded 1 week ago

Dear guest, We thank you very much for staying with us at Shangri-La Hotel, Nanjing and sharing your experience and comments with the broader TripAdvisor community. It is so great to hear that you enjoyed your stay at our hotel. We very much look forward...More

Reviewed October 13, 2018 via mobile

This is an excellent stay in Nanjing Shangri-La. There was a full-of-joy BBQ activity on a Happy-Friday night. This is a great honor to know many new guys in this hotel, including the GM Miss. Melinde Lim. Shangri-La forever!~ Also, the staff Allen and Audrey...More

Thank cheuklunt2018
Response from Molly Z, Public Relations Manager at Shangri-la Hotel NanjingResponded October 14, 2018

Dear guest, We thank you very much for staying with us at Shangri-La Hotel, Nanjing and sharing your experience and comments with the broader TripAdvisor community. It is so great to hear that you enjoyed your stay at our hotel and we will share your...More

Reviewed September 21, 2018 via mobile

Well below par for a Shangri-La. The age of the decor, the service, the level of English, the quality of the food, all very disappointing compared to other Shangri-La hotels. Room service for was meh, cocktails were horrible. Admittedly, I was there for a huge...More

1  Thank landcraft
Response from Molly Z, Public Relations Manager at Shangri-la Hotel NanjingResponded September 24, 2018

Dear guest, We are sorry for the inconvenience that you encountered during your last visit and that the service, food and beverage did not meet your expectations. Be assured that your comments have received our highest attention. In fact, the Guest satisfaction is our highest...More

Reviewed September 20, 2018 via mobile

Our five nights stay was nothing like the previous stay at the other Shangri-La Horizon Club, which an unfortunate encounter with an untrained staff almost ruined the last legs of three weeks vacation in China. Our lake-view room has a nice view of the lake;...More

1  Thank retiredhaha
Response from Molly Z, Public Relations Manager at Shangri-la Hotel NanjingResponded September 24, 2018

Dear guest, We are very sorry for the inconvenience that you encountered during your last visit and the service did not meet your expectations. Be assured that your comments have received our highest attention. Our colleague will get further training to be a professional service...More

Reviewed September 18, 2018 via mobile

Stayed here a few days ago and the experience was good. As I mentioned in the title, the rooms are more spacious than a normal hotel room. Plenty of space to do your yoga or Tai Chi! Room was always impeccably clean when we return...More

Thank Martin P
Response from Molly Z, Public Relations Manager at Shangri-la Hotel NanjingResponded September 20, 2018

Dear guest, We thank you very much for staying with us at Shangri-La Hotel, Nanjing and sharing your experience and comments with the broader TripAdvisor community. It is so great to hear that you enjoyed your stay at our hotel and we will share your...More

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Room Tips
"Higher up will be quieter but all rooms are lovely."
globetrotter838
2 weeks ago
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"I suggest any room. all of them are perfect"
colincchang
Aug. 31, 2018
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"Park View room or club floor"
quanquan727
Aug. 21, 2018
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"Stay as high as possible and get a room with city view."
PhuVanTu
Jul. 16, 2018
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PRICE RANGE
US$128 - US$167 (Based on Average Rates for a Standard Room)
LOCATION
ChinaJiangsuNanjing
NUMBER OF ROOMS
450
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