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BEST WESTERN Mangga Dua Hotel and Residence

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BEST WESTERN Mangga Dua Hotel and Residence
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242 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Singapore, Singapore
Reviewed 27 June 2016 via mobile

We had a discount to stay in this hotel & we made a call to ask (& they promised to see to the arrangement) for a connecting room before we arrived on that day. But to our disappointment, the front desk did not give that to us because they said we could not give the name of the hotel staff...

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Helpful?
Thank theresia007
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Theresia, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Virginia Beach, Virginia
Reviewed 31 May 2016

So, only spent a small portion of one night here. That was enough for me. The room had a smell that never went away. The bathroom ... I didn't even use the shower -- because it scared me. Soapscum, moldy walls, a floor that looked like it had not been cleaned since the last tenant - like the title said....

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1Thank Brian K
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Brian, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay...

Reviewed 26 May 2016 via mobile

glamorous decor, warm and welcoming just like a 5 stars hotel. Good food, when i visit the hotel was full (yesterday) which is good. Plenty of parking but require some skill to manuever. Location is close to mangga dua. Worth the value. However staff are slow moving, lazy and .... bla2x ..... "best western" please drill them MORE

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Helpful?
Thank Evomr
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr., Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of...

Reviewed 20 May 2016 via mobile

Stay here when i go to watch 2ne1 concert with my sister. Service is good, they give me as i requested. That's what you expect when you stay in a hotel right? The room is big and comfortable. The view is beautiful. I got higher room.

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Helpful?
Thank Jessica T
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Ms. Jessica T, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our...

Jakarta, Indonesia
Reviewed 14 May 2016

This a old hotel at mangga dua area, big hotel and residence. The staff were nice and fast respond, the room actually fine, renovated already. The breakfast is buffet and many choice of indonesian food.

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Helpful?
Thank Ferry_Kasenda
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Ferry Kasenda, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Bandung, Indonesia
Reviewed 2 May 2016

good hotel, good services, good room, good bed, clean room, but the room getting hotter after 08.00 am because the sun light shining through the windows and make it hot, the air conditioner system does not work optimally after 08.00 am and not much helping, best experience to stay at best western mangga dua

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Helpful?
Thank Engkong
GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Engkong, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Magelang, Indonesia
Reviewed 11 April 2016 via mobile

I have stayed there for 2 nights, the staff was friendly start from my arrival to departure. Chef was great to create wedangan style of coffee break. Breakfast was good. I escape to Mangga dua square using Bajaj easily to find just near the hotel. Good experience during my stay there. Please keep it up.

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1Thank MRM5758
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will...

Colombo, Sri Lanka
Reviewed 29 March 2016

everything about the stay at the hotel was simply awesome!! Very very nice set of staff and the room was very pleasant , spacious with an extremely comfortable bed. Our room was on 32rd floor and had a super view from the room. breakfast buffet was good, in fact when we told them that we don't eat beef and pork...

Review collected in partnership with Amoma.com
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3Thank Nisanga M
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr/s Nisanga, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Jakarta, Indonesia
Reviewed 19 March 2016

I booked for 2 weeks through Agoda. The price of around USD50 per night was fully priced for the quality of the room and hotel. No discount in that price! The pool had a visibility of about 1/2 metre. Breakfast was ordinary at best. No a full range on the buffet. No drawers in which to store underwear, socks, t-shirts...

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Helpful?
Thank peterfane
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mr. Peter, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Your business is very important to us and we value your feedback. We deeply apologize for inconvenience it may have caused on your stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation...

Singapore, Singapore
Reviewed 9 February 2016 via mobile

It's deposit was only SGD 20 and they have decorated their lobby nicely for the festivities. Their doormen are always ready almost immediately to help you carry your luggage and open doors for you. They also allow you to play your favourite songs on youtube out loud from the imac that they have at the lobby. Apart from that, their...

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Helpful?
Thank julhzh
GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review

Dear Mrs. Julie, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
200 Metres from shopping centre ITC Mangga Dua, Best Western Mangga Dua Hotel and Residence features modern air-conditioned rooms. It also has an outdoor pool, a 24-hour front desk and a free shuttle service to popular shopping areas. Rooms at the Mangga Dua Best Western offer cable TV, a fridge and coffee/tea making facilities. A personal safe is included. The en suite bathroom comes with a hairdryer. Guests can enjoy free Wi-Fi at the lobby. The Best Western Hotel and Residence provides a concierge, baby-sitting services and car rentals. International dishes are served at Batavia Coffee Shop, while snacks and beverages can be enjoyed at the Bar-Lounge. Room service is available 24 hours. Best Western Mangga Dua Hotel and Residence is less than 5 minutes' drive from amusement parks Sea World and Dunia Fantasy. Soekarno Hatta International Airport is 30 km away. ... more   less 

Additional Information about BEST WESTERN Mangga Dua Hotel and Residence

Address: Jln. Mangga Dua Abdad No. 111, Jakarta 10730, Indonesia
Region: Indonesia > Java > Jakarta > Sawah Besar
Price Range: $55 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Mangga Dua Hotel and Residence 3.5*
Number of rooms: 168
Reservation Options:
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Hotel Style:
#68 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Mangga Dua Hotel and Residence staff and other travellers.
3 questions
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Questions? Get answers from BEST WESTERN Mangga Dua Hotel and Residence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“31st-33rd floor is the best views”
 of 5 bubbles 620bayuk, 30 Sep 2016 | Read review
“Please noted the hotel often changed their wifi password every week.”
 of 5 bubbles farhari83, 31 Aug 2016 | Read review
“you can choose super deluxe for low price and have a big size room”
 of 5 bubbles Engkong, 2 May 2016 | Read review
“Rooms facing away from the northside are likely to have less noice from mosques”
 of 5 bubbles peterfane, 19 Mar 2016 | Read review
“nice service”
 of 5 bubbles fani15, 21 Oct 2015 | Read review
5 of 5