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Keraton at The Plaza, a Luxury Collection Hotel

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#22 of 459 Hotels in Jakarta
Certificate of Excellence
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Keraton at The Plaza, a Luxury Collection Hotel
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452 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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Reviewed yesterday NEW

The hotel remembered me and some mistake in my booking from the pervious stay a year before. As a gesture of apology, they upgraded me to a suite and gave me access to their lounge. Such a gesture is already amazing on its own. When I got to my room, they rang me to tell me that they were also...

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Helpful?
Thank Nicklaus D
Singapore
Reviewed 2 days ago NEW

Service was very fast and prompt. This property is highly recommended to stay. It has spacious rooms and bathroom. Location was superb as it s very near to prominent malls. The pool is a definitely to go. Overall it lives up to the 5* star quality and just probably need to fix a few things like replacing a few furniture...

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Helpful?
Thank aliff_wahit
Bengaluru, India
Reviewed 2 weeks ago

One of the finest luxury hotels which is located in Central Jakarta close to all main attractions. Hotel rooms are large with a floor to roof windows offering breathtaking view of Jakarta skyline. Very attentive staff. This hotel is located next to two large Malls Plaza Indonesia and Grand mall Indonesia. To visit other attractions take a blue bird taxi...

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Helpful?
Thank Haribean
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Haribean, What a wonderful headline and feedback. The entire Team says Thank You and we all hope you will stay with us again. Regardless if you intend to go shopping in the malls nearby or if you again just would like to enjoy the breathtaking view from our very spacious rooms over the city. Thank you very much for...

Reviewed 3 weeks ago via mobile

i was staying with my nephew and the experience was totally amazing. their butler service and their premium product are the keys. staff are polite, friendly and attentive. the restaurant food is OK but the service was perfect. the restaurant ambience looks outdated. overal stay was perfect. as Spg member they give me free wifi with high speed connection. point...

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Helpful?
Thank yubo83
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear yubo83 and nephew, What an amazing compliment and thank you very much for taking the time to post your experience and the ultimate rating of 5 stars. We are glad to learn that you both had an enjoyable and memorable stay and like our SPG loyalty program and its benefits. Hopefully your travel will bring you back to Jakarta...

Singapore, Singapore
Reviewed 3 weeks ago

Concluded a 2-night stay here recently, and it was mediocre. Upon arrival, hotel security did a good job in screening our ride, the personnels were courteous and prompt in their job. However, it took a few moments for staff to realise that we were gonna need help with our luggages. Check-in was as per usual, received a nice cold towel...

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Helpful?
Thank Jclia
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Jclia, With deep regret we read your feedback about your recent stay at Keraton at The Plaza and me personally on behalf of the entire team would like to apologize for the shortcomings in service and the unprofessional handling of your requests. Thank you very much for taking the time to post your very detailed experience with all the...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

My Husband and I stayed at the Keraton at the Plaza, Jakarta over the weekend recently. It was our first time staying in the SPG Luxury brand property. We were satisfied with the property and services generally. I particularly liked the well- laid out bath and toilet area, especially the little attention to details, eg the warm toilet seat. I...

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Helpful?
Thank dusunlass
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear dusunlass and husband, I do not want to miss an opportunity to personally thank you very much for taking the time to post your experience you encountered with your husband recently at Keraton at The Plaza. Beside all the very positive comments we seriously looked into the matter with the keys again and trained our team to be more...

Singapore
Reviewed 4 weeks ago

Recently we stayed at this hotel for a weekend after a business trip. The rooms are probably amongst the largest in Jakarta. Floor to ceiling windows, electrical blinds and day curtains and tons of space, indeed very unique rooms. But let's start from the beginning, the lobby isn't very big, after all the hotel only has around 140 rooms. Check...

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Helpful?
Thank Notsofar
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Notsofar, Thank you very much for your detailed review and taking the time to post your experience and feedback. We are all glad you had a memorable stay over a well deserved weekend after a business week and enjoyed our facilities in combination with our location. Rest assured I will personally send congrats to Julia and the team at...

Reviewed 18 March 2017 via mobile

Spend weekend at the hotel and shocking me when I saw premium interior. Attentive Staff help my luggage and help me for check in. Butler took a candy from lobby lounge and gave it to my kids (what a kind of approach _like it). Room is very big compare to other hotel and bathroom has premium product. Really like the...

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Helpful?
Thank Dave H
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Dave H and family, With pleasure I read your superb feedback and we would like to thank you for staying with us. Great to hear that we made the difference and my team took special care of you and your kids. Hopefully you and family will again have the chance to stay with us soon and we all look...

Jeddah, Saudi Arabia
Reviewed 10 March 2017 via mobile

Excellent location conected to a premium mall with great brands e.g. LV, Chanel... & next to grand Indonesia mall which maybe the biggest in Jakarta (6 floors with alot of shops, restaurants, ...) The hotel was Very clean & elegant with excellent customer service Spa was wonderful with professional service level (be sure to check their special offers for in...

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Helpful?
Thank Ata_Elyas
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear Ata_Elyas, Thank you very much for all your compliments and taking the time to post your experience and feedback with the ultimate rating of 5 Stars. Rest assured I will share and thank all of my team members that made your stay memorable. We all hope your travel will bring you back from Jeddah to Jakarta soon and you...

Singapore, Singapore
Reviewed 4 March 2017

Having stayed at this hotel over a few times in the past 12 months, Keraton is certainly my favourite hotel in Jakarta. The hotel has a very modern decoration, the rooms are huge. The breakfast is simply awesome, offering buffet, a small menu and freshly-squeezed juice. Staff are super friendly and they offer personalised services, including welcome drinks, background music...

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Helpful?
Thank Nikki Y
stephan s, General Manager at Keraton at The Plaza, a Luxury Collection Hotel, responded to this review

Dear NikkiY, With great pleasure we all read your very positive comments and would like to thank you for all the compliments. Rest assured that I will share your feedback with all involved and I ensure you that we will keep a focus on all the details to make stays of our esteemed guests personalized and enhance guest experience. It...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The first Luxury Collection hotel in Jakarta that provide guests with enchanting experiences from the time of arrival until departure. Keraton at The Plaza, a Luxury Collection Hotel is located in the prime area of Thamrin, the heart of Jakarta business district. The hotel is connected to the most sophisticated shopping complex and encircled by high rise corporate buildings, embassies and governments. Our 140 lavish and spacious guest rooms, the inimitability of our All Day Dining, semi outdoor terrace, Keraton Lounge, infinity pool, 24 hour butler service and the re-known Go Concierge program will enhance the picturesque of our heritage story telling. The luxury, modern & contemporary design of the entire hotel delivers an intimate & calm ambience and emphasizing on the impeccable service of consistency and personalized recognition towards every guest, Keraton at The Plaza stand out on its distinctive way in the market. Keraton has a meaning of “Palace” in Javanese which is inspired by commissioned relics from the royal palaces of yesteryear. ... more   less 

Additional Information about Keraton at The Plaza, a Luxury Collection Hotel

Address: Jl. MH. Thamrin Kav. 15, Jakarta 10350, Indonesia
Region: Indonesia > Java > Jakarta > Menteng
Price Range: $278 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Keraton at The Plaza, a Luxury Collection Hotel 5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in Jakarta
#5 Business Hotel in Jakarta
#5 Family Hotel in Jakarta
#18 Spa Hotel in Jakarta
#22 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Keraton at The Plaza, a Luxury Collection Hotel staff and other travellers.
3 questions
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North Pole, Alaska
Kl
over a year ago

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Questions? Get answers from Keraton at The Plaza, a Luxury Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get yourself access to the lounge. It is a worthwhile upgrade.”
nicklausd, 25 Apr 2017 | Read review
“One side of the hotel faces a large construction site which is possibly not a great sight. So chose the view carefully.”
Haribean, 11 Apr 2017 | Read review
“great room with large size”
jakaumbaran, 29 Jan 2017 | Read review
“Higher floors are better”
eric_morden, 23 Jan 2017 | Read review
“Higher room categories are more spacious but all rooms are appointed to the same level of luxury”
businss_travell3r, 1 Jan 2017 | Read review
5 of 5