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Mercure Jakarta Kota

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Mercure Jakarta Kota
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483 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Reviewed 27 October 2016 via mobile

This is my first meeting and stay in this hotel, the meeting held in executive room, the room is so big, enough for 15people, The services of this hotel i think is bad. 1. Breakfast always full, and the waitress not polite and not hurry to take dirty plates, sometimes the waitress throw the spoon so it can hear loud...

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Helpful?
Thank Arifin W
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr. Airifin, Thank your for taking time to give us feedback regarding our hotel. We very appreciate it. I am very sorry that your stay is not meet your expectation. I will give training to F&B staff in order to deliver best services to our guest. For your room, we usually give the room based on guest preference. Should...

Reviewed 9 October 2016 via mobile

Good excellent service even though the hotel is old aldry but i like it bcs of the friendly staffs in there. The room is very clean n tidy . N breakfast is delicous too. I would like to stay there for my next vacation in jakarta too. Very recommended!

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1Thank Winn H
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Winn H, We very appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Bandung, Indonesia
Reviewed 2 October 2016 via mobile

We stayed one night at Mercure Kota on september 30 th and rather dissapointed..Mercure Kota always be our first choice whether we visit Jakarta from 2007 but now everything changed.. First the Check in process is very long, second the room was old and dated, third the breakfast was dissapointed, not too many choices and not good quality. I miss...

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Helpful?
Thank Ferry B
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Ferry B, First and foremost I would like to thank you very much for your patronage at Mercure Jakarta Kota and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret hearing your unpleasant experience while checking in,...

Medan, Indonesia
Reviewed 25 September 2016 via mobile

This is my first time visit mercure jakarta kota. The hotel location strategic and all the staff hotel so helpful and very friendly so Im feel like stay at home. Thank u mercure hotel jakarta kota. Someday I will comeback

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Helpful?
1Thank Linario
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr Linario We appreciate very much your comments on Tripadvisor regarding your stay at the Mercure Jakarta Kota. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank...

Singapore, Singapore
Reviewed 25 September 2016

** Don't be puzzled by this hotel and the newer one 'Grand Mercure' which is along the same road. Always tell the driver 'Hotel Mercure Lama' which means the old Hotel Mercure. Location is good, quite central. It's the traffic jams there that will stress you up. Nevertheless, the jams are not like before. I dare to say its much...

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Helpful?
Thank Eeekzy
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr Eeekzy First and foremost I would like to thank you very much for your patronage at The Mercure Jakarta Kota and for taking your precious time to share your feedback with us. It is through valuable feedback such as yours that we are able to continuously improve our standards. I do regret hearing so many unpleasant experience ....

Amsterdam, The Netherlands
Reviewed 6 September 2016 via mobile

I choose this hotel because of the location in Jakarta and because it had a swimmingpool. After a few hours walking in this city me and mine husband looking forward to relax at the pool. Unfortunately there were only a few man sitting and smoking. Neveryeless we went for a swim. When I was lying on my chear more man...

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Helpful?
Thank Natascha-Renata
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Natascha-Renata, Thank you for sharing your review on Trip Advisor following your stay. I am sorry to hear of the unpleasant experience during your stay and have taken note of your feedback. I would like to assure you of our team’s commitment in working very hard to ensure our guests enjoy their stay and please accept my sincere apologies...

Reviewed 7 August 2016 via mobile

I had an stayover in Jakarta. The Mercure Hotel was convenient with a good location. Not too far from the airport and close too the city centre. I did not use the facilities except the restaurant (Dinner & breakfast) which was good, the staff had a high standard of friendliness. The public areas were clean. The room was good, the...

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Helpful?
Thank Nick K
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr. Nick K, Thank you for sharing your feedback. I do regret that your recent stay with us less than perfect. I have also noted on your comment on the cleanliness of bathroom. Allow me to ensure you that the matter of your concern have been addressed to our respective division managers and corrective actions are in place to...

Batam, Indonesia
Reviewed 27 July 2016 via mobile

The hotel was very nice...the ambience of the hotel was good. Also not very fat from the airport and has strategic position..the employee are very friendy..always smiling even i checked in very late they're keep hel me..thank you for the hospitality.. Regards, Febri

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Helpful?
Thank febriciihuy
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Ms. Febri, We appreciate very much your comments on Tripadvisor regarding your stay at the Mercure Jakarta Kota. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank...

Singapore, Singapore
Reviewed 27 July 2016

Gym floor was being worked on during the 9 days I was there with petroleum distillate odor. Wish gym users wouldn't blast disco music so loud - couldn't hear my ipod! Somedays breakfast items slow to be replenished after mass crowds of tour groups passing through staying one night.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank fatvette123
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr Farvette123 Warms greeting from Mercure Jakarta Kota It is always delighting to receive your feedback, My team and I truly appreciate your generous feedback on our gym condition and breakfast service. However we are really sorry for the inconvenience. Once again thank you for your feedback and we look forward to welcoming you back in the near future...

Reviewed 23 June 2016 via mobile

The hotel location is strategic and the rooms were clean. The hotel staff was very friendly and always ready to help. The main thing in our opinion is a good hotel service. Staff's service was come from the heart. We are very pleased and satisfied.

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Helpful?
Thank shafainayatullah
Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Shafainayatullah, Thank you very much for such a detailed review you posted on Trip Advisor in regards to your stay with Mercure Jakarta Kota. I am happy to know that you find your stay with us enjoyable and thank you for your positive comments about our service. We keep on improving our service in order for a customer like...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Mercure Jakarta Kota is located in Chinatown, close to Jakarta's CBD. 5 minute walk from the GLODOK Electronic mall and BATAVIA. 2 km from the MANGGA DUA shopping centre, 2 km from the Presidential Palace, and also located on the Jakarta Busway, with buses running directly to the CBD (5 km). 243 air-conditioned smoking and non-smoking rooms available. The hotel has 2 restaurants, a lounge bar and 4 meeting rooms for seminars and conferences (500 people). FREE WIFI in all rooms and hotel public areas. ... more   less 

Additional Information about Mercure Jakarta Kota

Address: Jl. Hayam Wuruk No. 123, Glodok, Jakarta 11160, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $56 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Jakarta Kota 4*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, ACCOR, Priceline and Travelocity so you can book your Mercure Jakarta Kota reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Jakarta Kota Hotel Jakarta
Hotel Style:
#43 Spa Hotel in Jakarta
#62 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Jakarta Kota staff and other travellers.
3 questions
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Questions? Get answers from Mercure Jakarta Kota staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always prefer rooms overlooking the city”
 of 5 bubbles , 15 Mar 2017 | Read review
“Don't expect 5 star luxury rooms but for less than £20 per night it is excellent value”
 of 5 bubbles 524lucasu, 24 Jan 2017 | Read review
“Rooms on 14th Floor are good.”
 of 5 bubbles lalitm547, 7 Dec 2016 | Read review
“Room is very wide, and even the standard room is using bathup. Request 7th floor is non smoking floor and it just renew by the hotel.”
 of 5 bubbles Devi2121, 18 Nov 2016 | Read review
“street view”
 of 5 bubbles Ferry_Kasenda, 14 May 2016 | Read review
5 of 5