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Mercure Convention Center

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883 Reviews from our TripAdvisor Community

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Showing 599: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

The privilege rooms were fabulous, well maintained and super roomy. The only issue was with the hot water and wifi. The ball room can easily hold 500 people and plenty of meeting spaces. Do keep in mind that this is in a gated community called Ancol.

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Helpful?
Thank G3wannabeworldtraveller
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. G3wannabeworldtraveller, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for posting the review with us. We are glad to know that you were satisfied with the room and its atmosphere. We will make sure that our team know about the comment, too, for their motivation to do better than before. However, we are truly sorry...

Kurwongbah
Reviewed 4 days ago NEW

The hotel located inside Taman Impian Ancol. We need the special pass to get in and out of the Ancol Gate and we stayed at Deluxe room with the balcony. All the staff were very helpful and friendly especially Ibu Kun Kun and Pak Ongku. Some parts of the hotel are old and some have been renovated. Our room at...

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Helpful?
1Thank Yoe Dee T
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Yoe Dee T, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! It is always a pleasure to receive positive feedback regarding the staff friendliness, newly renovated room you stayed in, swimming pool, and breakfast that was to your expectation. We have shared with our team, including Ibu Kunkun and Bapak Ongku, as an encouragement to all of our staff...

Jeddah, Saudi Arabia
Reviewed 4 days ago NEW

The hotel is small but neat and located very close to our offices so it was very convenient. The service was very good but there is room for improvement on food. Also, the hotel needs to be aired better because there was a smell of stuffiness. The AC also switched off alone overnight every night!

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Helpful?
1Thank rgazzaz
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Rgazzaz, Warmest greetings from Mercure Convention Center, Ancol – Jakarta Thank you for sharing the feedback with us, including the positive comment about the service. However, our sincere apology for the food and air circulation condition. We have taken notes on the concerns for our evaluation and follow up for better advancement and improvement. Once again thank you for...

Sao Paulo, SP
Reviewed 5 days ago NEW

I stayed for 3 nights at Mercure Convention Center Ancol, Jakarta, on Jan. 23-27. As a Gold Accor member, was received personally by a manager, my room upgraded with ocean view and a basket of fruits. The next day, with high fever, a nurse and then a doctor of the hotel came to check. When the doctor told me to...

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Helpful?
Thank Margaretha A
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. Margaretha A, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you very much for your valuable feedback. We are so glad to receive and read this positive comment. We have shared it with all the staff as an encouragement to continuously improve the quality of services better than before. Thank you once again. We will keep on...

Reviewed 1 week ago via mobile

Stayed in this hotel during the weekend. It might look abit old from the outside but everything is totally different when you walk pass the front door. Front desk is spacious and nicely lighted, staff are very friendly and helpfull, nice outdoor swimming pool and direct access to the beach(although the water is dirty). I reserved the Standard room and...

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Helpful?
Thank vsw198
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. Vsw198, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! It is always a pleasure to receive positive feedback regarding the staff friendliness, swimming pool, room cleanliness, and more. We have shared with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sincerely apologetic...

Bekasi, Indonesia
Reviewed 2 weeks ago

check-in process was quick and front office staff are very helpful (mrs Delilah), services and facilities are good, my son aged 1 year pleased with the spacious rooms, if there is an opportunity to ancol we'll stay again at this hotel. thank you

Review collected in partnership with Accorhotels.com
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Helpful?
Thank yani_hmd
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mrs. Yani_Hmd, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. We are so glad to receive and read this positive comment. We have shared it with Dalilah - Guest Relations Officer as well, as an encouragement to continuously improve the quality of services better than before. Thank you once again. We will...

Reviewed 3 weeks ago

Stay at superior room! very comfort, new furniture, great breakfast, great hotel facility, direct access to the beach, and the staff is very helpful (Ms. Dalilah) fast check-in during the stay. Can't wait to go back to this hotel.

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Helpful?
Thank Steven C
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Steven C, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team, including Dalilah - Guest Relations Officer as an encouragement to continuously improve the quality of services better than before. Once again thank you for...

Jakarta, Jakarta Raya, Indonesia
Reviewed 3 weeks ago

I have booked newly renovated deluxe room and was upgraded into higher room. Pre-arrival arrangement by hotel staff also very professional! Recommended for those who travel with family as the hotel has children playground also pool for kids.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jabriel T
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Jabriel T, Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you so much for the review. It is always a pleasure to receive positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better than before. Once again thank you for the information given. We will keep...

Surabaya, Indonesia
Reviewed 4 weeks ago

Pre-arrival was pretty good, they took the trouble to inquire about my arrival time. Although my booked transport didn't show up at the airport, they apologized and felt terrible about this. This property is located inside ancol so you required to print their welcome letter to get a free access, quite problematic at time especially when you have a child...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ssutantio
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Mr. Ssutantio, Warmest greetings from Mercure Convention Center, Ancol - Jakarta! Thank you for your kind feedback during your stay with us. It is always a pleasure to receive positive comments. We highly appreciate your kind understanding when the booked transportation did not show up at that time, and our staff truly sorry could not get to the airport...

Bogor, Indonesia
Reviewed 4 weeks ago

I stayed there for the weekend and the hotel was so crowded. The lobby was full. The front office line was long. I couldn't get into my room until 4 PM. Luckily, I got the room that was just renovated. The floor that wasn't renovated yet was dark and old. The new rooms have nice design, however, the bed and...

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Helpful?
Thank prisjosce
MCCAncol, Quality & Attitude Manager at Mercure Convention Center, responded to this review

Dear Prisjosce, Warmest greetings from Mercure Convention Center, Ancol – Jakarta Thank you for posting your kind review and sharing your experience with us. Our sincere apology for the service and facilities that were less than satisfactory. We have passed the feedback to the Front Office Team regarding the long check-in process by finding a better and effective solution for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Mercure Convention Center is the International hotel in Jakarta that offer travellers a tranquil overlooking beachfront setting and the comfortable of holiday ambiance with sunset over the open sea. Located on the exciting Ancol Dreamland Park, Mercure Convention Center being an iconic seaside destination boasting such an attractions for the Fantasy World, Oceanarium, Arts & Crafts, Jet Ski, Skylift cable car and many more. The hotel is only 20-minute drive from the International airport and 15 minutes from Jakarta business district. There is no greater or more private address to host events with stature. Whether large or small meetings, business or social event or intimate wedding arrangement, our dedicated team caters every element necessary for memorable date and sustained up to 2,000 seating capacities. ... more   less 

Additional Information about Mercure Convention Center

Address: Jl. Pantai Indah | Ancol Jakarta Baycity, Jakarta 14430, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $54 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Convention Center 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Agoda and ACCOR so you can book your Mercure Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Convention Center Ancol Jakarta Hotel Jakarta
Mercure Hotel Jakarta
Accor Convention Centre Ancol
Hotel Style:
#2 On the Beach Hotel in Jakarta
#59 Spa Hotel in Jakarta
#78 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Convention Center staff and other travellers.
9 questions
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Questions? Get answers from Mercure Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The newly renovated rooms are much brighter and feel more spacious.”
 of 5 bubbles yoedeet, 19 Feb 2017 | Read review
“Make sure you are in a non-smoking room or else you risk having a room with a stuffy smell”
 of 5 bubbles rgazzaz, 19 Feb 2017 | Read review
“Open ocean view”
 of 5 bubbles 777margarethaa, 18 Feb 2017 | Read review
“Beach View”
 of 5 bubbles N2792WUstevenc, 30 Jan 2017 | Read review
“Be an accor plus member will take advantage special price/discount and get the Deluxe Room With Ocean View Balcony”
 of 5 bubbles nielsassa, 16 Jan 2017 | Read review
5 of 5