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Mandarin Oriental, Jakarta

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#4 of 453 Hotels in Jakarta
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Mandarin Oriental, Jakarta
Mandarin Oriental, Jakarta
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1,153 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Jakarta
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Showing 970: English reviews
Singapore, Singapore
Reviewed 2 weeks ago

I have been staying at Mandarin Jakarta many times, and I always satisfied with my stay, the service is excellent, the room quality is very good, in my last stay got free upgrade, in room dining was very good, will come back soon

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Helpful?
Thank Mukhlisin2016
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I would like to thank you sincerely for having taken the time to write to us and share your recent experience in this forum. I was delighted to read that you consistently feel satisfied about the service that you receive when staying with us at Mandari Oriental Jakarta. It is a real pleasure to know that...

Juneau
Reviewed 3 weeks ago via mobile

No place better than this hotel. The service is impeccable. The venue is fantastic. The location is ideal. I feel very lucky to have passed through this place four times now and although each time was great, each time after was even better.

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Helpful?
Thank Mike G
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for your generous comments. I was extremely delighted to read that you thoroughly enjoyed our hospitality on your recent visit. My team and I hope that this will becoming your residence of choice while travelling to Jakarta. If would require any reservation assistance on the next occasion you wish to travel to...

Sandy, United Kingdom
Reviewed 3 weeks ago

The Mandarin Jakarta is a beautiful property. The rooms are of the highest standards, size, décor and cleanliness. The staff are polite, efficient and helpful. We know the Mandarin brand having stayed in the Hong Kong Mandarin before, equally impressive. This was our first time at the Jakarta property. Providing the tariff remains attractive it would be our destination of...

Review collected in partnership with this hotel
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Helpful?
Thank David K
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, It was a pleasure to read that you enjoyed your stay with us during your recent visit in Jakarta. I was very delighted to know that you found our hotel beautiful and you enjoyed our room product as well. I have share your generous comments with the rest of my team and if you want to...

Singapore, Singapore
Reviewed 14 February 2017

Excellent service of staffs and spacious room with clean facilities. It was a valuable stay. I heard that it has a good French restaurant, but I could not experience good taste of that restaurant as I had limited time to stay at hotel.

Review collected in partnership with this hotel
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Helpful?
Thank ChulminSGP
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you for having taken the time to review Mandarin Oriental Jakarta on this forum. I was glad to read that your enjoyed your stay and you found it comfortable and at your liking. I have shared your positive comments with the rest of my team and we all...

Bali, Indonesia
Reviewed 13 February 2017 via mobile

Tried to call Mandarin Oriental to book Valentine's dinner. Surprised because the operator name TESSA doesn't really represented the hotel which her english really bad. Starting from her greetings, her English quality just awful and within 45 seconds of the conversation I can assure she was giving lots of incorrect information. I feel offended before she hung up the phone,...

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Helpful?
Thank argabrahma
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Valued Mandarin Oriental Guest, I was terribly sorry to read about your recent experience with one of our team member. I take your constructive feedback very seriously and I would like to sincerely apologise and have the opportunity to talk to you personally to understand better what has happened and try to regain your trust. I would really appreciate...

Erlangen, Germany
Reviewed 13 February 2017 via mobile

Is my second visit here and must say I stay impressed. The rooms are spacious with all the necessities packed in. The gymnasium is self sufficient with all the necessary workouts equipment. Service is extremely prompt and quality of food at breakfast also left me impressed.

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Helpful?
Thank Advait S
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you very much for having chosen to stay with us again. I am delighted to read that on the second occasion as much as on your first stay you remain positevely impressed by both our product and personalised service. It was a real pleasure to have you back...

Melbourne, Australia
Reviewed 7 February 2017

It's like a boutique hotel with international reputation. The room is spacious and the facilities are great. But what I like most about the hotel is the service. Everyone seems to know me and make me feel home and very special. They do everything to make my stay comfortable and easy and their professionalism, smiles and friendliness are the signature....

Review collected in partnership with this hotel
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Helpful?
Thank carolinecG7147MC
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I really appreciate the time that you have taken to review our hotel and your recent stay with us. I was delighted to read that you found our rooms spacious and comfortable but even more happy to read that our team has succeed to make you feel very special and at home. I have shared your...

Wisconsin
Reviewed 1 February 2017

I know a lot of the reviews here tout the Mandarin Oriental as one of the finest hotels in Jakarta, but honestly it's not as amazing to the hype. Currently in the middle of a week long stay for work, had a room facing the German Embassy/Sudirman road. Welcome/Check-in: Process was okay. Warm and friendly. Room: Despite a recent renovation,...

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Helpful?
Thank batak2016
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, Thank you very much for time spent to share your recent experience with us. I take your constructive feedback very seriously. I was extremely sorry to read that we did not meet your expectations in this occasion. I would like therefore to have the opportunity to discuss your recent experience further in person. I would really...

Washington DC, District of Columbia
Reviewed 27 January 2017

The Mandarin Oriental in Jakarta has a reputation as one of the finest hotels in the city. It doesn't focus on being flashy as some hotels do. It is indeed a lovely hotel, but it puts its main efforts into ensuring that guests are entirely comfortable and well taken care of. The staff are absolutely wonderful. The Executive Club Lounge,...

Review collected in partnership with this hotel
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1Thank L6988HOthomash
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, I really appreciate that you have taken the time to review your recent experience with us at Mandarin Oriental Jakarta. I am delighted to read that we were not short of your expectations and you enjoyed our caring, genuine, warm and attentive service. I will share your generous comments with the rest of the team. I...

Chennai (Madras), India
Reviewed 23 January 2017

Stayed for a week in Dec start. The rooms are very good and large. Much better than most other Jakarta hotels. The lobby is small though. The staff is very helpful and courteous esp the concierge services. The buffet breakfast spread is not huge but adequate. I was not happy with the room service food, maybe i also ordered the...

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Helpful?
Thank Charu_Akash
MOJKT, Director of Rooms at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental Guest, First of all, I would like to thank you for having chosen Mandarin Oriental as your choice of residence while staying in Jakarta. I was delighted to read that you enjoyed our large and spacious rooms and the corteous and helpful attitude of our team. At Mandarin Oriental we pride ourselves to deliver the best personalised...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $246 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Agoda and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#4 Luxury Hotel in Jakarta
#4 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“U can choose room that had window face to swimming pool, quite nice to see the pool and the main road from up above.”
  • u can see the Plaza Indonesia just across the street :)
 of 5 bubbles 22nandam, 26 Mar 2017 | Read review
“Sign up on their website for perks like free wifi when booking directly.”
 of 5 bubbles NikhilP105, 13 Mar 2017 | Read review
“try to book room facing the welcome statue”
 of 5 bubbles Mukhlisin2016, 8 Mar 2017 | Read review
“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
5 of 5