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Mandarin Oriental, Jakarta

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#3 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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Mandarin Oriental, Jakarta
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1,141 Reviews from our TripAdvisor Community

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Showing 958: English reviews
Singapore
Reviewed 24 August 2015

Great service team, quick to answer service calls to collect and retrieve breastmilk (and it was well wrapped and stored) and loan a charger. They were thoughtful to offer an optional brand that was compatible though it was not what I asked for. The bathrooms are spotless and I did not get a raspy throat after waking up as you...

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Helpful?
Thank JoSofyan
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear JoSofyan, What a wonderful review! The team is delighted to receive your words of praise following your stay at Mandarin Oriental. Creating moments of delight is our aim and the all colleagues appear to have achieved that during your recent visit. We are pleased to read, that your family had an enjoyable time. Your specific compliments for the Housekeeping...

Jakarta, Indonesia
Reviewed 20 August 2015

everything about this Hotel is very good, very close to all entertainments in Jakarta but improve the swimming pool's view to the Grand Indonesia or Plaza Indonesia would be better for the Hotel i'll be back

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Thank IbelDavista
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear IbelDavista, We are glad that you enjoyed our excellent location right in the center of the city. We very much look forward to having you with us again in the future. If I may personally assist with your reservation, do not hesitate to contact me on christiand@mohg.com. Best Regards, Christian Dolenc Director of Rooms

Kortrijk, Belgium
Reviewed 16 August 2015

excellent staff, well trained and extremely friendly personal attention to details overall ambiance of hotel is excellent central location in Jakarta close to shopping and entertainment good choice of restaurants

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1Thank filiplodelaurentb
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear filiplodelaurentb, Thank you for your excellent feedback following your stay. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms

Jakarta, Indonesia
Reviewed 14 August 2015 via mobile

I stayed in this hotel for a couple of days. I stayed in its superior room and the room was surprisingly spacious. The bathroom had a bathtub and shower which really delighted me. Service was also excellent. One night I had a stomach ulcer and the staff responded quickly by providing first aid I also tried the gym and swimming...

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Thank arisraz
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear arisraz, Thank you for reviewing your stay at Mandarin Oriental, Jakarta. We are delighted to learn that you enjoyed the services and facilities on offer. Please visit us again soon. Kind Regards, Christian Dolenc Director of Rooms

Jakarta, Indonesia
Reviewed 14 August 2015

This Hotel is a little small for a 5 star hotel in this area and therefore lack the fancier facilities available at other 5 star hotels in the area. What they lack in real estate however they absolutely positively make up with their service and staff. I was delivering guests from overseas to stay at this lovely hotel when an...

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Helpful?
Thank heisenberg909
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear heisenberg909, Thank you very much for taking the time to review your experience. James, our Executive Assistant Manager is indeed an icon and asset of Mandarin Oriental, Jakarta. We are delighted to count on such a seasoned hotelier to be amongst us. Needless to say, that he was delighted to read your kind words. We are glad, that all...

The Netherlands
Reviewed 14 August 2015

Through Booking.com we booked a room at the Mandarin. When checking in the staff notified us that they hadn't received the confirmation from Booking.com, so the rates they offered didn't match the ones we booked for. Contacting Booking.com's customer service for over 30 minutes was extremely frustrating as they basically called us liars and refused to admit a mistake has...

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3Thank Winston S
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Winston S, We are delighted to receive your words of praise following your stay. It is reassuring to read, that your time with us was everything you expected it to be . Jeremiah will be very happy to receive your compliments following his immediate assistance upon your arrival. We are fortunate to have a superb team at Mandarin Oriental...

Kuala Lumpur, Malaysia
Reviewed 9 August 2015

Basically I have no complains except for the internet signal was quite weak in my room. The big room is big and well equipped. The bed is very comfortable. The shower is fantastic. And most importantly, it is located right in the middle of Jakarta near to a lot of major offices and shopping malls. The last point is very...

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Thank Gan K
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear GanK, Thank you for reviewing your stay. We apologize for the internet issues you encountered and thank you for reaching out to us directly. We have rectified the issue now. We are glad you enjoyed the room and shower facilities as well as our location right in the heart of the city. Please reach out to me directly for...

Singapore, Singapore
Reviewed 9 August 2015 via mobile

Only visited one night for business. Very friendly staff, recognized loyalty and visits to other MOs properties which was helpful to enhance my experience with MO Jakarta. Very large room, with nice touches of geeky gadgets almost at par with the most recent developments

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Thank Jeremy1985
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Jeremy1985, We appreciate to receive such praise from a seasoned traveler and loyal supporter of Mandarin Oriental Hotel Group. The team is working hard to ensure that your loyal support is recognized. Great to learn that we were able to achieve this and make your stay a pleasant one. Please visit us again soon. Kind Regards from Jakarta, Christian...

Wyoming
Reviewed 8 August 2015 via mobile

This hotel is absolutely perfect. The staff is unbelievably attentive and genuineness friendly. Even the valets seem to wish you a genuinely great day each time they tuck you into a car. The food is excellent. Every single employee we had contact with, from the massage therapists to the waiters and bussers, were fabulous and accommodating. We were there for...

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Thank Bextel
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear bextel, What a nice review following your stay at MO Jakarta. Thank you for taking the time to share it with us and the tripadvisor.com community. We are delighted that you had such an enjoyable stay . We will be sure to share your compliments with the team here at the hotel, particularly Sally who is indeed doing a...

Stuttgart, Germany
Reviewed 7 August 2015

The Mandarin Oriental Jakarta is a great 5 star hotel, where you can relax from the hot climate and busy city. My room overlooking the German embassy was huge. Fully equipped living room, great bathroom, great mattress. The pool, overlooking the square is quite unique, but can't compete with the Shangri-La. Breakfast was very good, evening buffet OK. Two shopping...

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Thank TravellerfromGermany
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear TravellerfromGermany, Thank you very much for taking the time to review your stay. We are delighted that you enjoyed the oversized room and the comfort of our beds with the bespoke Mandarin Oriental linen. Please allow us to look after you again on a future occasion. Best Regards from the MO team, Christian Dolenc Director of Rooms

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $246 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Agoda, Travelocity and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Family Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Business Hotel in Jakarta
#3 Luxury Hotel in Jakarta
#3 Spa Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
8 questions
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Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premier room definitely”
 of 5 bubbles carolinecG7147MC, 7 Feb 2017 | Read review
“Pick one with a view to the city”
 of 5 bubbles MinecarftLover, 6 Jan 2017 | Read review
“Book for a room overlooking the "Bundaran HI"”
 of 5 bubbles patrickls2014, 5 Jan 2017 | Read review
“nice location. very nice room”
 of 5 bubbles caudron1204, 25 Dec 2016 | Read review
“Try the Premier Club Rooms”
 of 5 bubbles ArunT187, 6 Dec 2016 | Read review
5 of 5