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Mandarin Oriental, Jakarta

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Mandarin Oriental, Jakarta
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1,108 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Jakarta
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Showing 933: English reviews
Hong Kong
Level Contributor
9 reviews
6 hotel reviews
Reviewed 3 May 2015

Friendly staff and good quality in general. Swimming pool is always under maintenance, pretty annoying if you prefer a swim before starting work. This was quite disappointing, hope the hotel can improve in the future.

Review collected in partnership with this hotel

Helpful?
Thank maggieg2_trip
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear maggieg2_trip, First of all, we wish to apologise that you were inconvenienced by the temporary closure of our pool. Whilst this was for a short period only, we do understand that this impacted your stay. We do hope, that on reflection you will allow us the opportunity of looking after you again in the future. Kindly contact me directly... More 

Bandung, Indonesia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2015

A hotel with an extremely excellent and genuine personalized service. A kitchen tour and club service were a remarkable experience led by sincere internal team. It must be a result of extensive investment in in-house training and experience. This was the right choice for our long and frequent stays.

Review collected in partnership with this hotel

Helpful?
3 Thank MarcelinoRP
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear MarcelinoRP, What a nice review! At Mandarin Oriental, we invest heavily in training and development of all our colleagues with the aim of ensuring a one of a kind guest experience. We are grateful to have a fantastic team across all areas in the hotel. We will relay your words to the Club Lounge teams who are indeed doing... More 

Doha, Qatar
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 May 2015

This hotel is beautiful with a strategic location. Even though I was in for business but the hotel offers many cafes and facilities for relaxation and leisure. The rooms are spacious even for standard rooms. The hotel has a coiffeur with nail salon. The room service was very good. The location is ideal. This hotel has all a client will... More 

Helpful?
Thank Vumager
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Vumager, Thank you for this nice review. We could not ask for a better location right in the centre of the city with easy access to the business district as well as a number of shopping malls. Our rooms are amongst the largest in the city and all offer unobstructed views of the famous landmark, Bundaran HI or the... More 

Jakarta, Indonesia
Level Contributor
167 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 May 2015 via mobile

The hotel was situated around the Bundaran HI, one of Jakarta landmark. But if you stayed here, limited choice or I will call it inconviniece to roam around by walking distance. So you will have limited place to dine. Bebek Bengil and Seribu Rasa you can reach but have to cross the the Jakarta traffic madness to Grand Indonesia Shopping... More 

Helpful?
Thank SA1710
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear SA1710, Thank you very much for taking the time to review your stay at Mandarin Oriental, Jakarta! The vast majority of our guests value and treasure the residential fell and privacy our layout offers, we appreciate however, that overall design aspects are a matter of personal taste. As you mentioned, we do offer a number of dining options within... More 

Asia
Level Contributor
94 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 April 2015 via mobile

This hotel is excellent value for money. The staff are very competent and helpful. The rooms are clean, spacious and comfortable. Checkin is fast and convenient. Restaurant and food is very good. The Gym is great. Overall if you are looking for a hotel that will meet expectations in this price range the Mandarin Oriental Jakarta is a good choice

Helpful?
Thank PANATORI
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Mandarin Oriental guest, It is nice to read that all aspects of your stay exceeded your expectations and you had a flawless experience. Thank you for taking the time to review your stay. All of us look forward to welcoming you back soon. Kind Regards from all the MO team, Christian Dolenc Director of Rooms More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2015

Spacious and clean room, friendly and helpful staff. Value of money I would recommend my friends and family to stay there next time they travel to Jakarta. The Spa / massage service is also excellent.

Review collected in partnership with this hotel

Helpful?
1 Thank wingk99
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear wingk99, Thank you for taking the time to review your experience. We are glad that you enjoyed our services and the spacious accommodations, which are amongst the largest in the city. We look forward to being your "home" on many future occasions. Kind Regards from the MO team, Christian Dolenc Director of Rooms More 

Singapore
Level Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 April 2015

What to say, this hotel is so famous and the service is excelent. The last time i tried to book the hotel is FULL!!!... good for their business. Room is still fantastic, service is fantastic, alot of new people from the concierge till the receptionist. Still love the MO BAR, with the same people can still remember all their names... More 

Helpful?
Thank Crazy_Dharma
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Crazy_Dharma, Thank you for this review and your loyal support of the Mandarin Oriental, Jakarta. It is reassuring to read that we achieve a consistently high level of service for you. The team is looking forward to welcoming you back soon. Please be sure to contact me directly for your future reservations with us. Kind Regards, Christian Dolenc Director... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 April 2015 via mobile

Not only is this the best location and a beautiful hotel with absolutely every amenity, but the staff here is simply by far the most fantastic I've ever experienced-- and I travel often for work. You must stay at the Mandarin!

Helpful?
Thank Lauren B
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Lauren B, We are delighted to receive such feedback for the team.These compliments from a seasoned traveler motivate us to continue offering the highest levels of personalised service to all patrons. We appreciate you taking the time to offer these words of praise. Kind Regards, Christian Dolenc Director of Rooms More 

BSB
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 April 2015

My overall stay was quite good. The quality of customer service from the Mandarin oriental was as expected - top notch. They were able to cater to specific requests like giving me emergency diapers (as I ran out) and getting me a sim card for my phone. The location is also good - next to shopping malls (Grand Indonesia &... More 

Review collected in partnership with this hotel

Helpful?
Thank Juliet75233
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear Juliet75233, Thank you for your kind words. We are glad that your young family had a pleasant experience and that the little touches contributed to a comfortable stay. We will be sharing your great feedback with the colleagues who assisted you during your stay. We currently offer complimentary limousine transfer to the nearby Grand and Plaza Indonesia Shopping malls... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 April 2015

I have used this hotel in Jakarta on and off for more than 10 years. The advantage of its location and service is the reason I return. It is clean, safe and has very well trained, high quality, attentative and caring staff.

Review collected in partnership with this hotel

Helpful?
1 Thank BHRoberts
MOJKT, Manager at Mandarin Oriental, Jakarta, responded to this review

Dear BHRoberts, Thank you for your loyal support. We are fortunate to have a truly superb team here at the Mandarin Oriental. We look forward to welcoming you back on many future occasions and thank you for taking the time to provide us with this kind feedback. Kind Regards, Christian Dolenc Director of Rooms More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
With the warmth of Indonesian hospitality and the levels of service for which Mandarin Oriental is renowned, Mandarin Oriental, Jakarta offers exemplary personalised service in luxurious surroundings. Located in the heart of the city, the hotel is an oasis of 21st-century luxury with 272 spacious guest rooms, including 24 suites and a variety of award-winning restaurants and bar concepts, which become the meeting place of choice for hotel guests and the local community. The state-of-the-art meeting and banqueting facilities also provide the best venues for both business and social events. ... more   less 

Additional Information about Mandarin Oriental, Jakarta

Address: Jln. M.H. Thamrin 81 | P.O Box 3392, Jakarta 10310, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $252 - $428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Jakarta 5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Amex, Booking.com, Hotels.com, Orbitz, Expedia, HotelTravel.com, Odigeo, Agoda, Travelocity and Jetsetter so you can book your Mandarin Oriental, Jakarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Jakarta Hotel Jakarta
Mandarin Jakarta
Jakarta Mandarin Oriental
Hotel Style:
#1 Business Hotel in Jakarta
#1 Romantic Hotel in Jakarta
#1 Family Hotel in Jakarta
#3 Spa Hotel in Jakarta
#3 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Jakarta staff and other travellers.
7 questions
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Kuala Lumpur, Malaysia
3 months ago
Washington DC, District of Columbia
10 months ago
Sydney
New York City, New York
over a year ago

See all questions (7)

Questions? Get answers from Mandarin Oriental, Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room floor is the way to go....”
 of 5 bubbles OnTravel4Ever, 27 Nov 2016 | Read review
“excellent views of the City (and roundabout !) from the 16th floor”
 of 5 bubbles 454Ian, 16 Nov 2016 | Read review
“Higher floors have better views.”
 of 5 bubbles alexanderm326, 10 Nov 2016 | Read review
“Club lounge is at level 21 and floors above have a great view.”
 of 5 bubbles SushiTravelDiaries, 21 Oct 2016 | Read review
“Rooms are A class and Hotel centrally located in Jakarta. Staff are very friendly and food is great.”
 of 5 bubbles U9470AZmartinp, 6 Oct 2016 | Read review
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