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The Sultan Hotel & Residence Jakarta

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606 Reviews from our TripAdvisor Community

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Showing 415: English reviews
Reviewed 2 days ago NEWvia mobile

Overall are very good, the room, facilities,staff. The location is like a sanctuary in the heart of Jakarta..quiet and comfortable for relaxing after facing a hectic day. Enjoyed the city light from 12th floor.

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Helpful?
Thank Gayani S
Jakarta, Indonesia
Reviewed 2 weeks ago

pool,spa were under renovation; no table's available during breakfast (Dec 31st and Jan 1st), all furniture need to be fixed or replaced (you'll find it's difficult to close/open the door properly because it's loose and sagging),parking lot needs renovation (there's water dripping from ceiling leave dirty mark on my car that are not easily removed; but the service is very...

Review collected in partnership with Asiatravel.com
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Helpful?
Thank tigor17
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Tigor, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. It gives me immense pleasure to tell you and all our guests who read this review that we are upgrading our facilities. The facilities we offer are unparalleled to anything that is available in Jakarta. Our objective...

Reviewed 2 weeks ago via mobile

Good: Spacious room with a good city view, good resturants the chinese one stands out, the breakfast buffet was very good. Well trained stuffs. Bad: Just washroom needs upgrade. It is very clean but gives you a old feeling and you cant stop thinking it has not been cleaned for sometime. Score 8/10.

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Helpful?
Thank badsha b
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Badsha, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. However, we also do apologize for the inconvenience caused during your stay .We...

Ottawa, Canada
Reviewed 3 weeks ago via mobile

This hotel lives up to it's terrific past glory. Given the fantastic location, easy access to the nearby Senayan City Mall, Senayan Plaza and FX Malls, shuttle service to the malls, great outdoors, large swimming pool , very efficient spa and most impressive is its staff....friendly and very efficient. Stay the weekend, play tennis, or jog in the green vicinity,...

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Helpful?
Thank Juravi2014
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Juravi, It gives me immense pleasure to read your wonderful feedback. Thank you for taking time to give us such positive comments. We are striving to make sure that all our guests experience the grandeur of this wonderful hotel. We have a history of providing outstanding service and we take pride in continuing to do so. It is...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

My second stay here with my family. Spacious room, Big Bed, Big Bathroom, Clean, Peaceful Hotel with best location Senayan, Gatot Subroto and Sudirman . I agree with their tag line that this hotel is Hospitality at its royal best 👍. Congrats The Sultan Team

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Helpful?
Thank nainggolanben
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Nainggolan, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. Hopefully we have made your holiday memorable with your family. We look forward...

Sydney, New South Wales, Australia
Reviewed 3 December 2016 via mobile

Great place where stay! Beautiful rooms and atmosphere! Good position for our job near convention center and big mall. I suggest to every one for your journey in Jakarta Christian Bertolini Busineschef.it

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Helpful?
Thank Christian B
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Christian, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We are also glad to know that you enjoyed our Hotel very much and...

Sydney, Australia
Reviewed 26 November 2016

I rarely write reviews, and I'm really not a difficult traveler, but I stayed here recently on a business trip and paid a price that was well above the quality I received. The internet connection was quite good. But, at check in they have a list of the rooms that have "Toilet Good Condition". I noticed that my room wasn't...

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Helpful?
Thank andrewroe
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Andrewroe, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We do apologize for your unpleasant experience regarding the toilet and the service from our staff that you had received. We have delivered this matter to our team and will make it better in the future. We...

Reviewed 17 November 2016

The hotel is quite old fashioned but overall is good, excellent location if you are attending to an exhibition in the close-by center, easily reachable in 5 min. walk, for the rest you need a taxi. Excellent service, especially by Ms. Vitria: she managed to find easily a car for the airport even in the worst rush hour, always with...

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Helpful?
Thank Marco O
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Marco, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We are also glad to know that our staff was very helpful, hopefully we...

Reviewed 17 November 2016

First time stay at Hotel Sultan for business presentations. I ordered suite room in get room 679. Rooms are elegant and classic. Service on the executive floor was also good. I had the opportunity to breakfast and check-in or check-out on the floor 13. There is a high tea and cocktail night as well. Disadvantages are a little disturbing that...

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Helpful?
Thank Dewi A
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Dewi, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are also glad to know that you had a great experience as we strive to provide our guests the highest standards of service. We do apologize for your unpleasant experience regarding the bathroom and breakfast as...

Jakarta, Indonesia
Reviewed 13 November 2016 via mobile

For a few times, we looking for great places to meet a bussines partner. The Sultan is become our places to go. The location, service and the facilities are the reason for everyone to stay there. Exclusive and comfortable as a five star hotel.

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1Thank Dhendy_Feryan
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Dewa, Thank you for staying at The Sultan Hotel & Residence Jakarta and taking time to give us your valuable feedback. We are glad to know that you had a great experience as we strive to provide our guests the highest standards of service. Hopefully we can always be the place for you to go, either for business...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $124 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#54 Spa Hotel in Jakarta
#70 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms with a view towards the street sudirman if want to see the night city views.”
 of 5 bubbles 421dewia, 17 Nov 2016 | Read review
“Choose number *60, *99 i.e 899, 860”
 of 5 bubbles matsyak, 13 Sep 2016 | Read review
“If smoking is an issue, ensure you're in a non-smoking room”
 of 5 bubbles LoftusroadW12, 12 Aug 2016 | Read review
“Garden View high floor”
 of 5 bubbles usefultipsandadvice, 5 Aug 2016 | Read review
“Request for a room that overlooks the convention center (nice view/greenery)”
 of 5 bubbles youssefa301, 24 Jul 2016 | Read review
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