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The Sultan Hotel & Residence Jakarta

739 reviews
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Traveller (461)
Room & Suite (330)
Dining (82)
Overview
  • Excellent23%
  • Very good41%
  • Average25%
  • Poor9%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star Hotel
All hotel details
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Reviews (739)Write a Review
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116
191
129
55
12
Show reviews that mention
All reviewsexecutive floorattending a conferenceunderground tunneltennis courtsgelora bung karnobusiness tripgrand deluxeunder renovationhotel guestsswimming poolpleasant stayjapanese restaurantrooms are largebreakfast buffetlate checkspecial thanksshopping mall
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1 - 5 of 503 reviews
Reviewed 2 weeks ago via mobile

We spent new year eve in the hotel with short notice and the staff was very helpfull. Thank you for mas Tanto for making our plan become great. Our kids enjoy the room although the swimming pool is average due to renovation and we are...More

Thank Victor B
Reviewed 2 weeks ago via mobile

Very clean , nice view from room, Thank you for free complete mini bar and delicious breakfast, nicely staff, recommend for family gateway. And also dont forget to selfie or wefie at red cambride jakarta feel like at Bali

Thank Windy A
Reviewed 9 December 2017

Stayed at this hotel for 5 days while involved with an event at the Jakarta Convention Centre. Very convenient as they are linked with an underground tunnel. Good breakfast spread. Not expensive but getting a bit dated though. The large swimming pool and gym are...More

Thank whcheah99
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 12 December 2017

Dear whcheah99 Thank you for taking the time and trouble to review The Sultan Hotel & Residences following your recent stay with us. I was delighted to read your kind comments which I have shared with all the team. The Hotel is indeed situated in...More

Reviewed 9 December 2017 via mobile

I stay for 5 night, They updgrade me to grand deluxe, the room is good clean and fresh. The toilet it’s looks ages, should changes ASAP. The hair dryer not to hot just warm. The staff was friendly they recognize me specialy the concierge guys....More

Thank pangi1212
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 12 December 2017

Dear pangi1212 Thank you for reviewing The Sultan Hotel & Residences following your recent stay with us. I understand you experienced some inconveniences and for this I apologize-we have recently finally found a chemical way to remove the stains you mentioned which are caused by...More

Reviewed 9 December 2017 via mobile

I enjoy staying at The Sultan, the room was clean and spacious, the room maid know well my preference I like it so much, the breakfast was good I like the soto, and fo staff is friendly the door girl said "welcome home" when I...More

Thank nihzef
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 12 December 2017

Dear Nihzef Thank you for taking the time and trouble to review our Hotel following your recent stay with us. I was delighted to read your kind comments ,which I will share with all the team here at The Sultan Hotel & Residences Jakarta. I...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$75 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Spa Hotel in Jakarta
#58 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$75 - US$121 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Spa Hotel in Jakarta
#58 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (461)
Room & Suite (330)
Dining (82)
Pool & Beach (34)
Hotel & Grounds (358)
Bathroom (35)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Helenahelenah
28 March 2017|
AnswerShow all 4 answers
Response from Christian B | Reviewed this property |
I think yes but I don't know because we move with taxi driver
0
Votes
Google Translation
usefultipsandadvice
1 July 2016|
Answer
Response from Semara2014 | Reviewed this property |
They provide free wi-fi and also chargeable internet access in the room for a better connection. yes, the respond for any inquiry is a bit slow from them, I must admit. Hope it helps Gus
1
Vote
usefultipsandadvice
1 July 2016|
AnswerShow all 6 answers
Response from SultanH0TEL | Property representative |
Dear Sir/ Madame, Thank you for your time to write this question in Tripadvisor. To answer your question, yes it is including. Our room rate includes breakfast and also high speed internet. Hope you will have a great stay... More
1
Vote
Room Tips
"Stay at the Garden Wing as the rooms are newer. The Lagoon Wing is older and due for renovation."
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"Staying further up might be convenient"
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"I took the room I was given. Sorry. No complaints."
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"Always booked at Grand Deluxe above (new tower)"
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