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The Sultan Hotel & Residence Jakarta

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Traveller (496)
Room & Suite (407)
Dining (84)
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Overview
  • Excellent24%
  • Very good41%
  • Average25%
  • Poor8%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (786)
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Traveller rating
131
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12
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131
194
142
55
12
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All reviewsexecutive floorattending a conferenceunderground tunneltennis courtsgelora bung karnogrand deluxesenayan areaunder renovationswimming poolhotel guestsspacious roommini barpleasant stayjapanese restaurantlate checkbuffet breakfastshopping mall
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1 - 5 of 534 reviews
Reviewed 2 days ago via mobile

I stayed in Sultan with my family and it was very pleasant. The staff were attentive, when they realized we were a family they offered us two rooms with a connecting door, very thoughtful. The room itself is very spacious, and the bathroom is huge....More

Thank Malika A
Reviewed 5 days ago

I stayed at the Sultan during weekend after Lebaran, The staffs were friendly. The room where I stayed is Grand Deluxe, they upgraded me from Deluxe room. Cleaned room and spacious enough. And yes, it needs to be renovated as the design and the amenities...More

Thank iwan s
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 5 days ago

Dear iwan s Thank you for completing a guest review following your recent stay with us. I was disappointed to learn that you experienced some issues and for this I apologize. Our new swimming pool will open early July 2018, in addition to a new...More

Reviewed 6 days ago

the hotel provides underground access to jakarta international conference center where many pictures point out historical moment had declared by the hotel in the international cooperation among Indonesia and countries in the worldMore

Thank Hardy Y
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 5 days ago

Dear Hardy Y Thank you for review -yes the area you mentioned is the covered walkway to the Jakarta Convention Center -which makes The Sultan the ideal Hotel to stay in if you are attending an event at the JCC. I hope you will visit...More

Reviewed 6 days ago

Long time back, it used to be Hilton hotel Jakarta and I remember it as one of Jakarta's most prestigious hotels. Now, still located in one of most strategic locations in the city, the hotel does not have anymore the sense of prestige it used...More

Thank molamola17
Response from Singgasana H, General Manager at The Sultan Hotel & Residence JakartaResponded 5 days ago

Dear molamola17 Thank you for taking the time and trouble to write a review following your stay with us here. I was disappointed to learn that you experienced some issues during your stay wit us and for this I apologize. The Hotel is indeed dated...More

Reviewed 3 weeks ago

I attended the workshop at The Sultan. they have comfy room and friendly staff. their meeting room is spacious and the coffee break is good. they had great breakfast and the best thing is next door to Gelora Bung Karno and you can go there...More

Thank Dayu W
Response from fintanBeijing, General Manager at The Sultan Hotel & Residence JakartaResponded 3 weeks ago

Dear Dayu W Thank you for taking the time and trouble to complete a guest review following your recent stay at The Sultan Hotel & Residence Jakarta. I was delighted to learn that you enjoyed your stay and meeting-I have shared your kind comments with...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$60 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$60 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#49 Spa Hotel in Jakarta
#65 Luxury Hotel in Jakarta
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (496)
Room & Suite (407)
Dining (84)
Pool & Beach (43)
Amenities (52)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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Helenahelenah
March 28, 2017|
AnswerShow all 4 answers
Response from Christian B | Reviewed this property |
I think yes but I don't know because we move with taxi driver
0
Votes
Google Translation
usefultipsandadvice
July 1, 2016|
Answer
Response from Semara2014 | Reviewed this property |
They provide free wi-fi and also chargeable internet access in the room for a better connection. yes, the respond for any inquiry is a bit slow from them, I must admit. Hope it helps Gus
1
Vote
usefultipsandadvice
July 1, 2016|
AnswerShow all 6 answers
Response from SultanH0TEL | Property representative |
Dear Sir/ Madame, Thank you for your time to write this question in Tripadvisor. To answer your question, yes it is including. Our room rate includes breakfast and also high speed internet. Hope you will have a great stay... More
1
Vote
Room Tips
"quiet rooms, close to the central places"
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"Stay at the Garden Wing as the rooms are newer. The Lagoon Wing is older and due for renovation."
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"Staying further up might be convenient"
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"I took the room I was given. Sorry. No complaints."
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