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The Sultan Hotel & Residence Jakarta

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The Sultan Hotel & Residence Jakarta
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653 Reviews from our TripAdvisor Community

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Showing 442: English reviews
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Reviewed yesterday NEW

the first impression when entering the lobby was not like you were entering a 5 star hotel, it was too simple for a 5 star hotel. eventhough the javanese athmosphere decoration and flower arrangement in the lobby is great, oh and the smell is great around the lobby, still the lobby need more touch. the staff who clean my room...

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Helpful?
Thank sandi a
Kuala Lumpur, Malaysia
Reviewed 4 days ago NEWvia mobile

The Hotel has seen better days and it needs to some revamping to Keep up with its competitors. Pool is still out of service. Breakfast is so-so. The ceiling over our shower was rotting with mould. The equipment and room furnishing needs to be retired and replaced with new ones. Carpet needs to be replaced too. Security as always, is...

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Helpful?
Thank hs8733
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear hs8733, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! Yet, we are deeply disappointed to read that you are not fully satisfied. We have taken notes for your advice to improve our facilities so you would consider staying with us. We hope that we may have the opportunity of...

Reviewed 5 days ago NEWvia mobile

Classic Hotel with excellent service staff. Complimentary shuttle bus to the nearby mall was a plus. Concierge team was very helpful especially Kornelis. Well done and looking forward to be back again.

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Helpful?
Thank 904nengh
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.904nengh, First of all, we would like to thank you for your comment and for sharing your experience following your stay at The Sultan Hotel & Residence Jakarta. We are delighted to learn that you have enjoyed your stay here and appreciated the central location of The Sultan Hotel & Residence Every member of the staff is trying to...

Reviewed 1 week ago via mobile

The Sultan Hotel is undoubtedly the best hotel in Jakarta. The attention to detail, service, amenities just to name a few, are beyond any other hotel in the city. The intimate experience and unblemished consideration towards the guests make you feel at home from the moment you arrive

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Helpful?
Thank Feriska A
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.Feriska, First of all, I would like to thank you for your comment and for sharing your experience following your stay at The Sultan Hotel & Residence Jakarta. We were very happy to hear that you have enjoyed the unique atmosphere here. Every member of the staff is trying to create a personal experience for our guests and it...

Reviewed 1 week ago via mobile

The hotel is stylish and elegant , the view is un believable , the location is surprisingly the best in the city, the staffs are kind and professional ❤️❤️👌🏼👌🏼👌🏼 -Maulvi zehra (puteri Indonesia DKI Jakarta 6)

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Helpful?
Thank maulvi z
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.Maulvi, First of all, I would like to thank you for your comment and for sharing your experience following your stay at The Sultan Hotel & Residence Jakarta. We were very happy to hear that you have enjoyed the unique atmosphere here. Every member of the staff is trying to create a personal experience for our guests and it...

Reviewed 1 week ago via mobile

Everything was excellent, the hospitality is great. The condition for bathroom is clean and well maintain. The room is spacious & comfy. I also had a good breakfast everyday. It was a nice experience to stay here.

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Helpful?
Thank Serafhina
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.Serafhina, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! We were very happy to hear that you have enjoyed the unique atmosphere here. Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt that....

Reviewed 1 week ago

One thing i would say about The Sultan Hotel and Residence Jakarta is perfect !! Great location, a spacious bedrooms and bathrooms, an excellent food too !! and the most important is they give us a great hospitality when we stayed here for about 10 days.

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Helpful?
Thank Suci M
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs.Suci M, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! We were very happy to hear that you appreciated the central location of The Sultan Hotel & Residence. Also, delighted to learn that you have enjoyed the unique atmosphere here Looking forward to the pleasure of welcoming you back...

Reviewed 1 week ago

Wow.. it is not often I leave a hotel completely awe struck and amazed at the attention to detail and the quality of the staff, but this hotel has blown me away. Everyone was so genuinely friendly and helpful and not in a formal way, just a relaxed and warm feeling. The hotel itself has beautiful traditional javanesse decoration, it...

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Helpful?
Thank Yuanita P
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms.Yuanita P, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! We are delighted to learn that you have enjoyed your stay here. Look forward to the pleasure of welcoming you back to The Sultan Hotel & Residence. Yours sincerely, General Manager The Sultan Hotel & Residence Jakarta

West Java, Indonesia
Reviewed 1 week ago

The hotel has a nice reception. The breakfast is self service flat fee. Several asian food and local and international food as well are available. The international breakfast has no much variety. There are several restaurants in the hotel (chinese, japanese) and a lounge is there too. Near Seyanan City and Seyanan PLaza, I always go there walking when a...

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Helpful?
Thank ajgarcesv
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ajgarcesv, First of all, I would like to thank you for your comment and for sharing your experience following your stay at The Sultan Hotel & Residence Jakarta. Every member of the staff is trying to create a personal experience for our guests and it is truly rewarding to read that you felt that. Yet, we were sorry...

Kuching, Malaysia
Reviewed 2 weeks ago

It was a very convenient place to stay, knowing the very busy Jakarta city. Less noise and you can still hear birds singing outside the hotel lobby. The building has a classic look and I like it very much. Very comfortable. I'm on a business trip for a week and the hotel is well connected through the underground tunnel to...

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1Thank GustinoTravels
SultanH0TEL, General Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr.Gustino, Many thanks for taking time to share your experience, following your stay at The Sultan Hotel & Residence! We were very happy to hear that you appreciated the central location of The Sultan Hotel & Residence. . Also, delighted to learn that you have enjoyed the unique atmosphere here Looking forward to the pleasure of welcoming you back...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Breakfast included
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jln. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $120 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#43 Spa Hotel in Jakarta
#61 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
4 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All hotel rooms are quiet, they are far from the next street.”
ajgarcesv, 15 Apr 2017 | Read review
“Rooms facing tennis court is excellent,”
  • Deluxe room
GustinoTravels, 11 Apr 2017 | Read review
“All of them”
  • Great view
  • Great view
  • Great view
  • Great view
  • Great view
986franciscoa, 22 Feb 2017 | Read review
“Staying at Lagoon tower”
ardiwiranata27, 12 Feb 2017 | Read review
“you have to stay at lagoon tower you can see all Jakarta”
sdenny999, 10 Feb 2017 | Read review
5 of 5