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The Sultan Hotel & Residence Jakarta

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595 Reviews from our TripAdvisor Community

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Showing 411: English reviews
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 26 June 2014 via mobile

Very bad experience, i have 3 rooms for 5 nights. Everything is wrong. When i make reservation 2 rooms grand deluxe n 1 room deluxe, actually the price should different, but reservation make mistake all the price is same. When check in,, 1 of the room already confirm early check in at 7 am with full charge 1 nite, but...

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3Thank A TripAdvisor Member
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you and appreciate for taking your time to write reviews to our hotel. We take your feedback seriously and will share this with the team. We will make it every effort to make sure that this is not happen again. We will also conduct training to our staff to better handling situation such as above. We do...

Perth, Australia
Reviewed 25 June 2014

old establishment. used to be one of the very good hotel in Jakarta back in the hey day of Hilton. Pick somewhere else if you want real 5 stars services. just avoid this hotel. the only reason to pick this hotel is only the location. but you can find lots of hotels around 1km within this location.

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1Thank Travelle99bandung
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir/Madam, Thank you for taking in writing a review of our hotel. We take our guests feedback seriously and will share this with our team. We would like you to know as well that we are in the process in refurbishing our facilities and constantly upgrading our services providing world class Indonesia royal hospitality for our guests. We look...

Trondheim, Norway
Reviewed 22 June 2014

Stayed here for one night since I was not able to extend my stay in Le Meridien which I have stayed earlier the same week. This hotel is the total opposite of Le Meridien, with a far from friendly atmosphere. Rooms are very big, even the bathroom is big but it is all cold and does not inspire much. What...

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Helpful?
1Thank Geir S
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Geir, Thank you for choosing The Sultan Hotel & Residence Jakarta and taking your time to give feedback to our hotel. We do apologize for the inconvenience caused during your stay and we are in the process of upgrading our elevator services as we have taken your feedback seriously. We hope this will not happened again the near...

Jakarta, Indonesia
Reviewed 22 June 2014

I am so surprised to know that this hotel looks luxury from outside but very poor in their facilities. I stayed at 5th floor, and have to wait around 15 minutes to use the elevator/lift. The toilet was broken, so does the lamp at the bed-side. I asked the staff where is the Qiblat direction but he cannot answered. I...

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Helpful?
1Thank mamisinga
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mamisinga, Thank you for taking your time to write a review and give feedback to our hotel. We do apologize for the inconvenience caused during your stay. We take tour feedback seriously and share it to our management team. Therefore, we would like to you to know as well that we area in the process of upgrading our elevator...

OAKTON
Reviewed 20 June 2014

I've never stayed in the regular floors of the hotel and I always stay on the executive floor, where the staff are very friendly and provide great service. The buildings and much of the hotel is old and needs modernization, especially when compared with most of the newer hotels in Jakarta. But, the rooms are nice and the people are...

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Thank SANDRA E
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Sandra, Thank you for choosing The Sultan Hotel & Residence Jakarta. We are happy to hear that your staying experience was memorable. Especially our staff has provide you excellent service with world class royal hospitality and how our room was favorable to your need. However, we still continue upgrading our facilities and services to exceed our guest needs...

Vancouver, Canada
Reviewed 17 June 2014

This is a very comfortable, clean hotel to stay at. The staff were friendly and helpful. They have a great gym that is very clean with all new equipment. There is a very large outdoor pool to relax by. Overall a very pleasant stay.

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1Thank Carolyn P
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mrs. Carolyn, Thank you for staying at The Sultan Hotel & Residence Jakarta and we appreciate for taking your time to write review of our hotel. We are glad to know that your staying experience was very satisfying. Especially in how we provide comfortable and spacious room, complete gym facilities, large and relaxing pool also for our staff who...

Seoul, South Korea
Reviewed 15 June 2014

Visited SULTAN 06. 2014. for Biz trip. This hotel was formerly reputed HILTON once. as a name of HILTON building was big and wide enough. Facilities were old as known Air conditioning was good but inside duct, there was huge amount of dust inside due to this, I was very uncomfortable with my throat. As a service, every morning, I...

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Helpful?
Thank dtracy99
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Sir , Thank you and appreciate for taking your time to write reviews to our hotel. We take your feedback seriously and will share your valuable feedback with the team. We will do our best effort to make sure that this will not happen again and constantly cleaning the air conditioner also upgrading our facilities and services in order...

Brisbane, Queensland, Australia
Reviewed 11 June 2014

This is the second time I have stayed at this hotel. The staff are great and nothing seems too hard for them. the breakfast has everything you would want and internet is quite fast. The rooms are a little dated in de core but pleasant enough. I like the idea of the sliding wooden shutters that come right across the...

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Thank Ken B
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr. Ken, Welcome back to The Sultan Hotel & Residence Jakarta. We are happy to hear that your staying experience was memorable. Especially knowing that our staff has provide d you excellent service with world class royal hospitality and also our breakfast menu with variety dishes on high quality met your palate. Thanks also for the excellent comment about...

Uluwatu, Bali, Indonesia
Reviewed 7 June 2014

I must admit, what crossed my mind first when i mention Sultan Hotel Jakarta is their bathroom! I stayed at this hotel for couple of times, when they were still Hilton until they changed their name into Sultan. The staffs were friendly, the breakfast has many selections to your liking, the cleanliness were great. And there it was...the suite bedroom...

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Thank Laura L
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Ms. Laura, Thank you for choosing The Sultan Hotel & Residence Jakarta. We are glad to hear that your staying experience was memorable. It has been our pleasure that our staff has provide you excellent service with world class royal hospitality and how our clean suite room especially our spacious bathroom is beyond your expectations. If you take notice...

Kuala Lumpur, Malaysia
Reviewed 4 June 2014

This was my 2nd return stay at the Sultan Hotel in Jakarta. All in, it was a very good stay and experience. I stayed on the executive club floor and as such the staff attending to us were very professional and extremely helpful. I will recommend staying at the Sultan hotel to any of my business associates but would also...

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2Thank jackie_pinto
SultanH0TEL, Public Relations Manager at The Sultan Hotel & Residence Jakarta, responded to this review

Dear Mr./Mrs. Jackie Pinto, Welcome back at The Sultan Hotel & Residence Jakarta and thank you for taking your time to write a positive feedback to our hotel. We are glad to hear that your staying experiences always unforgettable. Especially our staff has provide you excellent service with world class royal hospitality and how our Executive Floor facilities and services...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more   less 

Additional Information about The Sultan Hotel & Residence Jakarta

Address: Jl. Jendral Gatot Subroto, Jakarta 10270, Indonesia
Region: Indonesia > Java > Jakarta > Tanah Abang
Price Range: $110 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sultan Hotel & Residence Jakarta 4.5*
Number of rooms: 707
Reservation Options:
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Also Known As:
Jakarta Sultan Hotel
Sultan Hotel Jakarta
Hotel Style:
#39 Spa Hotel in Jakarta
#60 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Sultan Hotel & Residence Jakarta staff and other travellers.
3 questions
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Questions? Get answers from The Sultan Hotel & Residence Jakarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select rooms with a view towards the street sudirman if want to see the night city views.”
 of 5 bubbles 421dewia, 17 Nov 2016 | Read review
“Choose number *60, *99 i.e 899, 860”
 of 5 bubbles matsyak, 13 Sep 2016 | Read review
“If smoking is an issue, ensure you're in a non-smoking room”
 of 5 bubbles LoftusroadW12, 12 Aug 2016 | Read review
“Garden View high floor”
 of 5 bubbles usefultipsandadvice, 5 Aug 2016 | Read review
“Request for a room that overlooks the convention center (nice view/greenery)”
 of 5 bubbles youssefa301, 24 Jul 2016 | Read review
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