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Grand Mercure Jakarta Harmoni

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Grand Mercure Jakarta Harmoni
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877 Reviews from our TripAdvisor Community

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Showing 596: English reviews
Jakarta, Indonesia
Reviewed yesterday NEW

I stayed at this hotel in December 2016. This is not the first time I stay at Grand Mercure so I was a little surprised when I saw the room was not very clean. I can see several red stain (I don't even wanted to guess what it was) on the couch. I also got disturbed when I was asleep....

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Helpful?
Thank alexK2872QJ
Reviewed yesterday NEW

I Came here for business purpose and the experience were good. nice room with good WiFi the breakfast time were crowded although the hotel had inform us about it,well i think the other visitor had the same idea to take breakfast earlier around 6 O'clock but still crowded

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Helpful?
Thank Adhitya R
Reviewed 2 days ago NEWvia mobile

Nice hotel to stay... Love the restaurant concept and get the best service from all staff (friendly and eager to serve) special mention to Mr. Dedi who arrange my reservation with clearly. The room also clean, Wi-Fi connection is strength,and get a free parking. I'll back with my fams!!!!! Thank you Grand Mercure Harmoni

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Helpful?
Thank Lintang A
Shenzhen, China
Reviewed 1 week ago

this hotel is very nice, quite, comfortable, and also with good Chinese food, and the important thing is that there is a nice girl Mella who help me and nice to answer my questions about Jakarta travel.

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Helpful?
Thank 735,049,639
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mr. 735049639 Warmest Greeting from us ! Thank you for staying with us and write your experiences with TripAdvisor viewers. Thank you very much for pointing out our good location,our room facilities and our friendly staff. Our hotel strategically located in Central Jakarta, between central business district and shopping center area as well as Jakarta tourism place. Again thank...

Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

My guest was stay there for business purpose. When he chek in he gave cash money for deposit. After few day staying there the front desk staff named Kiki ask my guest to pay more money if he want to extend one more night. When we ask her about the deposit she said had been refurned. She could not give...

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Helpful?
Thank lilistj
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mrs. Lilistj Greeting from Grand Mercure Jakarta Harmoni Thank you for sharing your experience through Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related...

Pulau Ubin, Singapore
Reviewed 2 weeks ago

Good location. Just stayed one night. Room is relatively small for a deluxe room. Only feedback is that the lift is very slow. Choices of breakfast was acceptable. But lobby seems to be always filled with people sitting there whole day.

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Helpful?
Thank 398phangh
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs 398phangh, Thank you for staying with us and taking your time to express your important feedback on Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. I have taken notes of your comments and will request the respective Department Heads to assess and ensure...

Barcelona, Spain
Reviewed 3 weeks ago

The location of the hotel is not so good but for the price you get a decent hotel, clean and almost new, the food i ordered from the room service was not good, it was cold but with as many food options available in Jakarta its not really a problem. Very comfortable beds. I would recommend it since its a...

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Helpful?
Thank Luis0576
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs Luis0576 Thank you for choosing Grand Mercure Jakarta Harmoni as the hotel of choice for your recent stay and I appreciate the feedback on the hotel through TripAdvisor reader. I am delighted that you enjoyed your stay with us especially our room. I hope to be able to welcome you back to Grand Mercure Jakarta Harmoni soon! Regards,...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

I must say this hotel does not reflect its claims as a 4 star hotel. The check in process was slow and front desk officer have limited knowledge of the Le Club Accor memberships benefits. I have not been upgraded to a higher level room despite being a Le Club Accor Gold member. The concierge was not seen anywhere during...

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Helpful?
Thank CalChoong
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs CalChoong, Thank you for staying with us and taking your time to express your important feedback on Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. I have taken notes of your comments and will request the respective Department Heads to assess and ensure...

Sydney, Australia
Reviewed 3 weeks ago

it was a short break to Jakarta. The Hotel was really nice (although the room was a bit small). The staff were amazing and would go out of their way for you. The buffet breakfast was fantastic although it closed at 10am. would have been great if it was open till 10.30am but that's not a problem. its also close...

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Helpful?
Thank yasmin7862016
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr/Mrs Yasmin7862016, Thank you for choosing Grand Mercure Jakarta Harmoni as the hotel of choice for your recent stay and I appreciate the feedback on the hotel through TripAdvisor reader. I am delighted that you enjoyed your stay with us especially our location. I hope to be able to welcome you back to Grand Mercure Jakarta Harmoni soon! Regards,...

Reviewed 4 weeks ago via mobile

I am a regular guest in this hotel. However, I noticed serice level dropped and facilities are getting old. Not everything work in your room. My stay this time: ~ towel rack was falling off; ~ Shoe shine was just an empty box; ~ reading lights(both sides) will turn off by itself and on again after 5~10 secs. Then off...

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Helpful?
Thank Joey T
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review

Dear Mr. Joey T, Greeting from Grand Mercure Jakarta Harmoni Thank you for sharing your experience through Tripadvisor. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Mercure Jakarta Harmoni

Address: - 37 Jln. Hayam Wuruk 36, Jakarta 10120, Indonesia
Region: Indonesia > Java > Jakarta > Gambir
Price Range: $98 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
Reservation Options:
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Hotel Style:
#31 Business Hotel in Jakarta
#45 Luxury Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Jakarta Harmoni staff and other travellers.
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Questions? Get answers from Grand Mercure Jakarta Harmoni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are quieter”
 of 5 bubbles 735049639, 1 Dec 2016 | Read review
“ask for a quiet room away from the lifts”
 of 5 bubbles yasmin7862016, 14 Nov 2016 | Read review
“If you want a quiet sleep, get a room at the upper floors and away from the street”
 of 5 bubbles bobpal, 3 Oct 2016 | Read review
“Higher level for good view”
 of 5 bubbles Zhiephs, 22 May 2016 | Read review
“Great views available from higher floors”
 of 5 bubbles 1stClassIRL, 21 May 2016 | Read review
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