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Somerset Grand Citra

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Traveller (113)
Room & Suite (31)
Pool & Beach (8)
Overview
  • Excellent18%
  • Very good32%
  • Average23%
  • Poor15%
  • Terrible12%
Travellers talk about
“washing machine”(17 reviews)
“lotte mall”(6 reviews)
“living room”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (164)
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All reviewswashing machinelotte mallliving roommain bedroomup grademega kuningan arearaffles hotelbasic needsbig mallroom changethe breakfast areathe ground floorrush hourlong stayswimming poolroom service isjakarta city
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1 - 5 of 137 reviews
Reviewed 3 weeks ago

A quick trip to Jakarta, stayed 2 nights at the hotel. It is rated 4 stars. First glance at arrival, it looks grand. Bellboy was helpful. Reception was not. I waited in line and was next to be served. However, they asked the lady before...More

Thank NikeSweet
Response from Ervira S, General Manager at Somerset Grand CitraResponded 2 weeks ago

Dear Mr/s Nikesweet, It was a great pleasure having you stay at Somerset Grand Citra. Thank you for sharing your feedback about your stay experience with us on. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge...More

Reviewed 4 March 2018 via mobile

The rooms are very old but location is great. 5 mins walk to the LOTTE shopping mall. The customer service is good too. If you don't mind the older rooms this is a great choice. The mall has lots of dining options, cafe, bars and...More

Thank TayChris
Response from Ervira S, Manajer at Somerset Grand CitraResponded 4 weeks ago

Dear Mr Tay, It was a great pleasure having you stay at Somerset Grand Citra. Thank you for sharing your feedback about your stay experience with us on. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge...More

Reviewed 2 March 2018 via mobile

Leaky shower, stinky sink, fridge trays broken and falling apart, house keeping doesn’t wash the utensils with soap (pic) or even the gas stove, a thick stinky coat of fungus on the washing machine lining, old place in dire need of renovationMore

Thank mb4ever
Response from Ervira S, Manajer at Somerset Grand CitraResponded 4 weeks ago

Dear Mr mb4ever, Thank you very much for taking your time to share your feedback with us through our online resident satisfaction survey on 2 March 2018. I would like to apologise for the disappointing stay you had with us. Please be assured that we...More

Reviewed 10 February 2018

overall is good. except the room is a bit noisy, can hear the sound from the road and road show. location is convenient and safe staffs are friendly and resolve issue fast ... room is clean and good....More

Review collected in partnership with this hotel
Thank EeLin L
Response from patrick L, Manager at Somerset Grand CitraResponded 14 February 2018

Dear M.Eelin, Warmest Greetings from Somerset Grand Citra Jakarta! We would like to express our sincerest gratitude for choosing our property for your last stay in Jakarta.. We are glad that you’ve had a pleasant stay and we would like to thank you for taking...More

Reviewed 6 February 2018

Access Card have problems, I have to replace cards 3 times and still having problem. Concierge didnt identify this early to help us, instead we have to go back down to lobby 3 times to receive a replacement card. The 2nd bed is quite old,...More

Review collected in partnership with this hotel
Thank yohanes c
Response from patrick L, Manager at Somerset Grand CitraResponded 14 February 2018

Dear Mr.Yohanes, Warmest Greetings from Somerset Grand Citra Jakarta! We would like to express our sincerest gratitude for choosing our property for your last stay in Jakarta.. We are sorry to see such bad experience during your stay with us, and I would like to...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Spa
Room Service
Hotel Amenities
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Children Activities (Kid / Family Friendly)
Room Service
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Outdoor pool
Tennis Court
Details
Price range
US$69 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#99 Spa Hotel in Jakarta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#99 Spa Hotel in Jakarta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (113)
Room & Suite (31)
Pool & Beach (8)
Dining (4)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Need to groom the furniture."
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"Higher floors would be better"
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"dont take room facing the road as nise of traffic will reach you room."
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"a room not facing the high rise road is more quiet"
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