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The Ritz-Carlton Jakarta, Pacific Place

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#6 of 450 Hotels in Jakarta
Certificate of Excellence
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1 room 2 adults 0 children
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The Ritz-Carlton Jakarta, Pacific Place
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470 Reviews from our TripAdvisor Community

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Showing 392: English reviews
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Reviewed 2 days ago NEWvia mobile

Luxurious and comfy all club rooms hotel. One of our favorite. Excellent service and best for mingle or business meeting at the 21st floor. You'll feel like more than at home, they are working smartly to make us happy for staying with them.

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Helpful?
Thank Maya R
Hong Kong
Reviewed 2 days ago NEW

The serviced apartment is huge. The living room is big and so is the bedroom next door. Age is beginning to show with worn carpets, dark corridors, and usage scrubs in the bathroom. The kitchen has all the amenities, including a big water dispenser that is handy on their perpetual summer days. However, with age and wear comes breakdowns. The...

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Helpful?
Thank hkg2009hkg
Bandung, Indonesia
Reviewed 3 days ago NEWvia mobile

I was there at the restaurant with my friends for dinner. I like the food, the setup and the staff. Very friendly people around, always ready to help even the food is not from menu. I will always comeback specially to seat on the table near the glass window. I love it!

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Helpful?
Thank deeanaz
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear deeanaz, Thank you so much for your review. I am glad to know that you liked our restaurant and service. We look forward to welcome you again. Best regards, Karan Berry

Vientiane, Laos
Reviewed 4 days ago NEWvia mobile

The Ritz is by far the best hotel in Jakarta the staff are the most friendly and helpful. The rooms and facilities are clean and modern. I have stayed here on business and with a family with young children and the service and quality of rooms, food, facilities are generally faultless. However, you pay for the quality as it isn't...

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Helpful?
Thank Derren P
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear Derren P, Thank you for your kind review, I am delighted to hear that your recent stay was such a success, and appreciate you taking the time to make us aware of your experience. It is very rewarding to hear such praising remarks about our ladies and gentlemen and the services. The team and myself cannot wait to welcome...

sydney, Australia
Reviewed 1 week ago

The spirit that followed curiosity peaked and great success of this body wrap. The mouth was not even able to say anything when given the opportunity to stay in one of the most luxurious rooms in Jakarta. Excitement because not everyone has the opportunity to enjoy the beauty of this room. Likewise with my high curiosity imagine what you look...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank muhammadrK588FJ
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear muhammadrK588FJ, Thank you for such and amazing review. We are delighted to know that you love our hotel and our services so much. it even makes me happy to read such a wonderful detail of our hotel. I would certainly like to welcome you back and would also like to meet you in person. Best Regards, Karan Berry

Manila, Philippines
Reviewed 1 week ago

Friendly staffs and great place to stay in Jakarta, Indonesia . Perfect hotel in the heart of the city & international restaurants with great foods too...though communication with the locals quite a bit hard.. hopefully will come back again with my family!

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Helpful?
Thank 777snoopy
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear 777snoopy, We are delighted to know that you enjoyed our hotel and the quality of our service. I cannot thank you enough for giving us such a wonderful appreciation. I look forward to welcome you very soon again for another memorable experience. Best Regards, Karan Berry

Jakarta, Indonesia
Reviewed 1 week ago

Ritz-Carlton Pacific Place is a luxurious hotel located in the heart of Jakarta's business district adjacent to a big shopping mall. Based on my experience, this hotel offers the largest room among all the hotel in Jakarta. What I loved the most about this hotel is the superb quality and personalized service, The staffs are friendly and helpful and they...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hendrayadi
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear hendrayadi, It is truly a pleasure to read this great review. We are delighted to know that you enjoyed our hotel and the quality of our service. I cannot thank you enough for giving us such a wonderful appreciation. We do take pride in recognizing our guests and offer the most personalized service. I look forward to welcome you...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Our family entourage of 6 adults stayed at one of the 3-bedroom apartments in Ritz Carlton Pacific Place Residence over the first couple nights of the Chinese New Year Holiday. The overall experience of the stay was comfortable expected with over the top Ritz Carlton signature service from the staff of concierge, front desk, bars/restaurants to room service. The hotel...

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Helpful?
Thank ProcolHarum
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear ProcolHarum, Thank you for taking the time to review your recent stay with us. We are delighted to know that you enjoyed the features of our residences and its facilities. Each and every residence units are fully equipped with a cooking range, utensils, washing machine, water dispenser , full size refrigerator etc. Being located centrally, all the rooms in...

Reviewed 3 weeks ago

Quite a bit of disappointment on the overall experience. It was below than my expectation regardless of other reviewers' complements. The worst finding was unlikely well-cleaned guest room floor. I found not just one but also a few dropped hair those sticks on the floor together with already-dirty double-sided tape and rubbish box, even together with a small bites of...

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Helpful?
Thank thomasyasuda
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear thomasyasuda, Thank you for taking the time to share your detailed feedback about your recent stay. Please accept my sincere apologies for the unpleasant experience. You can be rest assured that your observations and experience has been shared and immediate measures have been taken on service and cleanliness to ensure that this situation does not reoccur. We have also...

Sydney, Australia
Reviewed 3 weeks ago via mobile

What a great hotel experience. I was in business in Jakarta and stayed there in January 2017. The whole experience was top notch from the pickup at the airport to the in room check in and the rooms themselves. The staff in the club lounge and support the club floors were exceptional and made my stay comfortable and efficient. My...

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Helpful?
Thank MichaelG959
KaranBerry2016, General Manager at The Ritz-Carlton Jakarta, Pacific Place, responded to this review

Dear MichaelG959, Thank you for taking the time to share your review In Tripadvisor. I am delighted to hear that you had a memorable experience with us. We pride ourselves on our friendly and attentive ladies and gentlemen who are always ready to create that lasting memories for our guests. We are happy to know that you enjoyed the club...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Arrive in high style in the heart of Jakarta's most sought-after commercial district. The Ritz-Carlton Jakarta, Pacific Place hotel links you to the city's Stock Exchange, upscale shopping and most prominent business addresses. Divinely designed in an elegant structure and perfectly detailed interior, The Ritz-Carlton Jakarta, Pacific Place features 62 rooms which include 20 Superior Grand Club Rooms, 23 Deluxe Grand Club Rooms, 8 Executive Grand Club Rooms, 7 Mayfair Club Suites, 2 Mayfair Club Spa Suites, 1 The Ritz-Carlton Suite and 1 Presidential Suite. The largest suites in the city Access to luxury shopping, dining, offices and entertainment A 44,000-square-foot ballroom ideal for weddings and other social events Dedicated concierge service with complimentary food and beverage presentations throughout the day in the Club Level for all guests Complimentary wired and wireless internet All rooms at our Pacific Place hotel in Jakarta are generously sized and equipped with a 46-inch flat-screen LCD TV, complimentary wired and wireless internet, laptop-size safe deposit box, floor-to-ceiling windows, spacious walk-in closet, a flat-screen TV in each bathroom, separate bathtub and shower with Asprey amenities. ... more   less 

Additional Information about The Ritz-Carlton Jakarta, Pacific Place

Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Region: Indonesia > Java > Jakarta
Price Range: $334 - $723 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Jakarta, Pacific Place 5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Ritz-Carlton Pacific Place Hotel Jakarta
Ritz-Carlton Jakarta
Ritz Jakarta
Jakarta Ritz-Carlton
Hotel Style:
#2 Family Hotel in Jakarta
#3 Business Hotel in Jakarta
#5 Spa Hotel in Jakarta
#6 Luxury Hotel in Jakarta
#14 Romantic Hotel in Jakarta
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Jakarta, Pacific Place staff and other travellers.
4 questions
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Questions? Get answers from The Ritz-Carlton Jakarta, Pacific Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are great and very huge”
 of 5 bubbles 777snoopy, 14 Feb 2017 | Read review
“amazing room”
 of 5 bubbles jakaumbaran, 8 Jan 2017 | Read review
“Awesome view of the city as the apartment levels starts at 26 Floor. My room is always at the end of the corridor so it's quiet.”
 of 5 bubbles danielchoo08, 19 Dec 2016 | Read review
“ask for higher floor to see stunning city view at night!”
 of 5 bubbles HZ0407, 30 Nov 2016 | Read review
“Their restaurant at 6th floor”
 of 5 bubbles Rahadhian, 23 Oct 2016 | Read review
5 of 5