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Shangri-La's Boracay Resort & Spa

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2,464 Reviews from our TripAdvisor Community

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Showing 2,018: English reviews
Los Angeles, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 August 2015

Easily one of the best luxury resorts I've ever had the pleasure of visiting. From the moment you arrive/return tot the Boracay airport to the moment, it was a 5-start experience! Excellent customer service from the beginning when you're picked up at the airport. For those who get motion seasick, best to bring Dramamine and a barf bag, since the... More 

Helpful?
2 Thank Global Traveler T
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Global Traveler T, Thank you for your five-star rating. It is always rewarding to know we have delighted our guests. My team and I look forward to welcoming you back to Shangri-la Boracay. Regards, Ester P. Marcaida More 

Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2015 via mobile

Perfect for families with kids of any age. We (wife, son and I) arrived on Monday (17 August) for a 4 night stay after a longer than expected flight delay from Manila. My 3 year old son has been given lots of attention by everyone and it started even before we arrived at the resort. Not once did any staff... More 

Helpful?
1 Thank DieselPM
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear DieselPM, Thank you very much for your positive review about your recent stay in the resort. While I appreciated you highlighting the facilities, I would like to say special thanks for mentioning the helpful and friendly staff that you met during your stay. I am certainly lucky to be surrounded by so many great staff in the team. My... More 

Seoul, South Korea
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2015 via mobile

This is the best resort in boracay. BThis place was truly beautiful! The pictures look like it would be outdated but actually it was very clean and was much better than the pictures. We had just stayed at the Maldives six months prior n my husband said it was at par to the Maldives. Specially after having a horrible experience... More 

Helpful?
Thank vinalee85
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear vinalee85, Thank you for sharing your positive feedback on your stay with us. I'm glad that you had a memorable experience while staying in the resort. My team and I hope to welcome you back in the resort on your future trips. Best regards, Ester P. Marcaida More 

Malaysia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 19 August 2015

1) Location (4/5) - Reachable by round-trip journey transfer arrangement directly from Caticlan Jetty Port to the resort. But , we only experienced shuttle pick up from another hotel to reach Shangri-La. Shuttle service to White Beach is inconvenience which the guest have to queue and wait for a certain period. 2) Staff Performance (3/5) - Check-in and Check-out are... More 

Helpful?
Thank Lavigne C
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Lavigne C, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida More 

Perth, Australia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 August 2015

We spent 5 nights at Shang Boracay for our honeymoon as recommended by friends who had been a few times and loved it. We knew it was 5 star and well we did expect a 5 star quality stay. Let me start by saying that it is the staff that truly make this resort. They are brilliant. I want to... More 

Helpful?
1 Thank 2TravellingAussies
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear 2TravellingAussies, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida More 

Aberfoyle Park
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2015

We are part way through our stay in Boracay and having a great time. The gardens and the facilities here are superb. We chose the deluxe Seaview room for our honeymoon stay and the room looks great... Fantastic artwork, decked out nicely, great bathroom, a quality resort feel and a great view. We have a few minor things wrong with... More 

Helpful?
1 Thank Melissa A
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Melissa A, Thank you for taking the time to highlight your observations and I regret to hear about the inconvenience you experienced. I truly appreciate your comments and I hope there will be other opportunities for us to be of service to you again. Warm regards, Ester Marcaida More 

Luzon, Philippines
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2015

Me and my family just keep coming back. From the excellent customer service down to the never ending amenities they have, Shangri-la Boracay is just a luxury hotel at its finest. Though a little far from the main beach (Station 1), it offers an every hour shuttle service from the hotel to Station 2 (D' Mall) and vice versa. Best... More 

Helpful?
1 Thank CharmCJM
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear CharmCJM, Thank you very much for your positive review about your recent experience in Shangri-La Boracay. I am happy to learn that you were delighted with our products and services. It will be a pleasure to share this with our team. My team and I look forward to welcoming you back when you return to Boracay. Best regards, Ester... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 August 2015

The best thing about this resort is its unbeatable beautiful private beach. There's also another semi-private beach to the left side of the resort which is as private until construction of the neighbouring hotel is complete. The water is crystal clear and turquoise and the sand is powder soft. The room was standard and modern, nothing unique. Though I doubt... More 

Helpful?
2 Thank roamer-dreamer
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear roamer-dreamer, Thank you for sharing your feedback on your stay with us. We are truly delighted to learn that you had an amazing experience and I am glad our team made your stay special. We look forward to welcoming you back. Best regards, Ester P. Marcaida More 

Makati, Rizal, Philippines
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 August 2015

One of the Best resort so far. Very Tropical and the Filipino culture and art is embedded in the hotels designs. Its clean and well maintained. Staff are really accommodating, friendly and helpful. The greeting and being friendly seems to be innate. The views and scenery are also picture perfect. Rooms are clean. just everything is clean.

Helpful?
2 Thank Bee J
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Bee J, Thank you very much for your positive review about your recent stay in the resort. While I appreciated you highlighting the facilities, I would like to say special thanks for mentioning the helpful and friendly staff that you met during your stay. I am certainly lucky to be surrounded by so many great staff in the team.... More 

Sydney, Australia
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 13 August 2015

Any discerning traveler who appreciates pure luxury surroundings, fine food and service must stay at the tree house at the Shangri-la Boracay! Yes, the tree house is quite expensive, but worth every single cent! Right from the airport pick up to the speed boat and to the pick up buggy to the tree house, meeting our butler to check in... More 

Helpful?
3 Thank Paulie82
Ester_Marcaida, General Manager at Shangri-La's Boracay Resort & Spa, responded to this review

Dear Paulie82, We are so happy to learn that you had an excellent experience in the resort. A heartfelt thank you for recognizing Sonny in your review! I have shared your compliments and thanked him for making a difference to your visit. My team and I look forward to welcoming you back for your mother's birthday. Best regards, Ester P.... More 

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Ocean Villa with Private Pool (184)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Shangri-La’s Boracay Resort and Spa offers a new level of luxury to the beautiful island of Boracay. Marrying luxury and comfort with a reverence for nature, the 12-hectare resort encompasses 219 rooms including 36 villas and suites, comprehensive leisure facilities, 350 meters of secluded beach front and a thriving ecosystem of diverse, even rare, flora and fauna. With two private beachfronts and an infinity pool, the resort offers a myriad of recreational activities. Those looking to soothe weary senses can head over to CHI, The Spa at Shangri-La. A variety of dining options of different cuisines is located within the resort. May it be a family holiday or simply a quiet retreat, Shangri-La’s Boracay Resort and Spa is the perfect paradise destination. ... more   less 

Additional Information about Shangri-La's Boracay Resort & Spa

Address: | Barangay Yapak, Aklan Province 5608, Philippines
Region: Philippines > Visayas > Panay Island > Aklan Province > Boracay
Price Range: $522 - $922 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Boracay Resort & Spa 5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, HotelTravel.com, Hotels.com, Priceline, Agoda, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La's Boracay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Boracay Hotel Boracay
Shangri-La`s Boracay Resort And Spa
Shangri Las Boracay Hotel
Shangri Las Boracay Resort
Hotel Style:
#2 Luxury Hotel in Boracay
#2 Spa Hotel in Boracay
#2 Top resorts Hotel in Boracay
#2 On the Beach Hotel in Boracay
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Boracay Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Boracay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room is spacious, cozy and lovely. The bathroom has bathtub. The bed is very comfy and big. ”
 of 5 bubbles MtooBZ, 30 Nov 2016 | Read review
“They are all good but I stayed Tree House Villa and loved it....”
 of 5 bubbles KIKINWINGS, 25 Nov 2016 | Read review
“Premium Sea View room . The higher floors offer great views of the beach. You're also an elevator ride away from the beach.”
  • View from the Sea Pavilion
 of 5 bubbles BMWB0y, 14 Nov 2016 | Read review
“Ge a Seaview Suite! It comes with a butler service which was SO handy to make requests/reservations - your butler does it for you! :)”
 of 5 bubbles tigorbear, 14 Nov 2016 | Read review
“Tree top villas have the best views. Villas #33-36 have the best views.”
 of 5 bubbles urbaneyedoc, 9 Nov 2016 | Read review
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