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Resorts World Sentosa - Hotel Michael™

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Resorts World Sentosa - Hotel Michael™
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656 Reviews from our TripAdvisor Community

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Showing 569: English reviews
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Reviewed 3 days ago NEWvia mobile

The deluxe room size was great for a family of 3. The toilet could use some deep cleaning as the shower area floor tiles looks quite stained. Upon check in, it will be good if the staff informs that she will be doing a pre auth before doing so. (We placed our ic n credit card on the counter, she...

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Helpful?
Thank rilarila23
Jakarta, Indonesia
Reviewed 1 week ago via mobile

Had been visited this hotel for the 4 times and it always been an amazing visit! Don't worry guys! The free wifi is now back!! U can just call the operator and they will give you the wifi ID. The auntie in housekeeping (unfortunately forgot her name) is very friendly!! 🤗 the one that I dissapointed is the wifi cannot...

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Helpful?
Thank Jxphiine
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear Jose P, Thank you for sharing your review on TripAdvisor following your recent visit at Hotel Michael. We are glad that you enjoyed the stay in Hotel Michael with the complimentary wifi. However, we are sorry to hear that the wifi available was not up to your expectations. We are in the midst of upgrading the wifi service in...

Singapore
Reviewed 2 weeks ago

Check-in was ridiculously long as this hotel cater to a lot of Chinese Nationals and they take a long time with questions. You should have more people at the counter. Even when I checked out I had to wait. Unfortunately I had another china guest in front of me.

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Helpful?
Thank kumaridk
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear kumaridk, Hotel Michael indeed have a large number of guests who want to see and experience for themselves the atmosphere and excitement of Resorts World Sentosa. Whilst we are delighted by the enthusiasm shown by our guests, I do apologize for any inconvenience caused by the crowds and delays in our service touch points. Please be assured that we...

Singapore, Singapore
Reviewed 2 weeks ago

We were here for a staycation and we asked for a quiet room as we had a tiring week so that we can rest well. We were told the room was new and it will be high floor away from all the noise. Little we know we can still hear the noise from the USS all day long. The rowdy...

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Helpful?
Thank JamesOngSg
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear JamesOngSg, Thank you for taking time to share your recent experience at our hotel on TripAdvisor. I humbly hope you accept my sincerest apologies with regards to the aspects of your experience that did not meet up to expectations. I am deeply disappointed to hear your inconveniences and assure you that this is not the true Hotel Michael standard...

Singapore, Singapore
Reviewed 3 weeks ago

Visited my parents whom are staying 2 nights at Hotel Michael. They got a room on 5th floor, beside the sentosa express facing USS, thankfully they make minimal noise when operating. The rooms looks average with 2 huge single beds and the hotel provide a good variety of amenities in the room. However, i was shocked when I picked up...

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Helpful?
Thank L-Sihui
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear L-Sihui, Thank you for taking your time to write in a review about your recent stay at Hotel Michael. We are glad to know that you do like the bed size and variety of amenities in the room. However, we do apologize that some of the facilities and cleanliness were not up to your expectations. We have dropped you...

Reviewed 4 weeks ago via mobile

They have floors with newer deco and furnishings on the higher level which looked much better than their older deluxe rooms on lower levels. Subjected to availability of course. Easy access to restaurants, Universal Studio and Sentosa. If you are driving, is quite a fair distance from the carpark (near the casino) but manageable. Their nearest carpark seems to be...

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Helpful?
Thank Jade L
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear Jade L, We are glad to hear that you find our newly renovated rooms nice and comfortable and we will definitely enhance our products continually. We are pleased to know that you appreciate our prime location close to many of the tourist attractions on the island. It is good to know that you enjoyed the dinner in Fratelli too!...

Singapore, Singapore
Reviewed 5 weeks ago

We just stayed for one night at the Hotel Michael. Hotel Michael is in a great location around all the popular attractions on Sentosa. Easy access also to the monorail to go across to Singapore, we were given a free monorail pass to use as well. The hotel is just a walking distance to Universal Studio & other places of...

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Helpful?
Thank Elin2404
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear Elin2404, We are glad to hear that you have enjoyed your 1 night stay with us along with the prime location, the complimentary monorail passes, beautiful showers, complimentary TWG tea bags and spacious, clean and cozy rooms. Thank you for your feedback about the sofa and the lift lobby, we will take it into consideration for future enhancement projects...

Reviewed 21 January 2017 via mobile

we stayed here for 3 nights in a premium room,the room is spacious with a huge comfort room,so it was perfect for me my wife and son..but what makes as so disgusted was that,there is no free wifi!..the wifi cost 5SD/hour and when we tried to use it,we got connected but the connection is too poor that keep us on...

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Helpful?
1Thank ReNe_ph008
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear ReNe_ph008, Thank you for taking time to share your recent experience at our hotel on TripAdvisor. I humbly hope that you will accept my sincerest apologies with regards to the aspects of your experience that did not meet up to expectations. We regret to hear that the Wi-Fi available was not up to your expectations. We are in the...

Singapore
Reviewed 15 January 2017 via mobile

Stayed for a nite wi fi is very weak apparently hv to pay if you want better wi fi which makes my teen age kids not enjoying their stay. We had 2 beds which is super single size beds & are comfortable. Overall room is clean.

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Helpful?
2Thank TravelMaMa7_7
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear TravelMaMa7_7, Thank you for taking your time to write in a review about your recent stay at Hotel Michael. Sorry to hear that the wifi available was not up to your expectations. We are in the midst of changing the vendor of the wifi service in the Hotel and we hope that this will recover your impression of the...

Pembroke Pines, Florida
Reviewed 12 January 2017

This is a well designed hotel and very well situated on the Sentosa island. Probably one of the best options if you are to visit Universal Studios with a family or with friends. Lovely rooms and very good service.

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Helpful?
2Thank InterMMiami
RWSHotelMichael, Front Office Manager at Resorts World Sentosa - Hotel Michael™, responded to this review

Dear InterMMiami, Thank you for taking the time to share your review with us. It is heartening to read about your pleasurable experiences in Hotel Michael and we are glad to learn that you do love the artistic design of our hotel room. Thank you for also highlighting our hotel as an ideal venue and that you appreciate the prime...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
A luxurious treat for art lovers, Hotel Michael™ is designed by one of America's greatest contemporary architects - Michael Graves. This boutique hotel bears the designer's elegant and distinctive touches, from lamps and crockery to furnishings and the decor. You will also enjoy a myriad of conveniences, including 24-hour access to the hotel gym, and a short walk to the various attractions: 2 minutes to Universal Studios Singapore® and 5 minutes to S.E.A. Aquarium™, Adventure Cove Waterpark™ and the Merlion statue. ... more   less 

Additional Information about Resorts World Sentosa - Hotel Michael™

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: $220 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Hotel Michael™ 5*
Number of rooms: 461
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Sentosa Island
#7 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Hotel Michael™ staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Hotel Michael™ staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher floors and away from lift lobby and do not face the theme park”
 of 5 bubbles JamesOngSg, 14 Feb 2017 | Read review
“Hotel parking could be a distant; so use the complimentary valet parking for hotel guest”
 of 5 bubbles Aunkok, 29 Dec 2016 | Read review
“Best to select a room far away from the refurbishment works, in this case select one on the low floor.”
 of 5 bubbles Jimmylam68, 26 Dec 2016 | Read review
“The rooms on the fourth floor had a smoking smell, the fifth floor was fine.”
 of 5 bubbles 252rulaa, 24 Nov 2016 | Read review
“Do not get a room facing the monorail or Universal studios especially during Halloween.”
 of 5 bubbles Narembeen, 20 Oct 2016 | Read review
5 of 5