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Resorts World Sentosa - Festive Hotel

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Resorts World Sentosa - Festive Hotel
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1,762 Reviews from our TripAdvisor Community

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Showing 1,577: English reviews
Reviewed 5 days ago NEW

PRO The rooms were a decent size. The hotel was able to accommodate our request for adjoining rooms. The location was ok, based within Resorts World but a reasonable distance from the attractions. A long way for small children to walk; recommend bringing a stroller! CON Service was poor. Hotel appeared to be understaffed as the staff that were present...

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Helpful?
1Thank Andy H
FestiveHotel, Director of Rooms at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Andy H, We appreciate you taking the time to complete a review of Festive Hotel and regret to learn that we were unable to meet your expectations. We apologize for the negative experiences you have encountered during your stay, and would like you to know that this is certainly not the standard of service our team strives to achieve....

Mumbai (Bombay), India
Reviewed 6 days ago NEW

Excellent hotel and service and located very well at Sentosa. Comfortable stay. We had booked 2 rooms and on request, the rooms provided were next to each other and had a internal door for access. This was helpful since we had our friend's children traveling along. Stayed here for 3 nights - much needed to cover most of the attractions,...

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Helpful?
Thank Loveetha
FestiveHotel, Director of Rooms at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Loveetha Greetings from Resorts World Sentosa – Festive Hotel! Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family have enjoyed your stay with us. We certainly hope to welcome you back to Festive Hotel again in the near future. Yours Sincerely, Wilson Lim Director of...

Singapore, Singapore
Reviewed 6 days ago NEW

This is probably the worse staycation I have in hotels in Sentosa so far. It was my daughter's birthday and as usual, we brought her to a staycation in Sentosa. Having stayed in various hotels in the island, we decided to give Festive Hotel a try. They have a family king room so that's something appealing to us when we...

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Helpful?
Thank AlanErdinger
FestiveHotel, Director of Rooms at Resorts World Sentosa - Festive Hotel, responded to this review

Dear AlanErdinger, Greetings from Festive Hotel! First and foremost, please accept our sincerest apologies for the unpleasant experience during your last stay. These are definitely not the experiences which we expect any guest from Resorts World Sentosa to bring away with them after their vacation with us. Our team is constantly paying close attention to the details that affect the...

Singapore
Reviewed 1 week ago

Helpful staff. Comfortable room. Quality stay. Birthday cake compliments from hotel. Accessible to pools, restaurants, shops and transportation too. Early check-in was allowed. Late check out was granted too.

Review collected in partnership with Asiatravel.com
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Helpful?
1Thank X5699DMsimon
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear X5699DMsimon, Greetings from Resorts World Sentosa – Festive Hotel! Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family have enjoyed your stay with us and I am very happy that our staff was able to create a memorable experience for you. We certainly hope to...

Singapore, Singapore
Reviewed 1 week ago via mobile

Stayed this past weekend, the weekend after new years day. So many things went wrong with this stay and I felt the staff had 0 empathy and 0 care. I don't know how many stars Festive hotel is, but I work in 5 star hotels myself and I'm pretty sure it's probably a 3 or under with the service it...

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Helpful?
1Thank KMeowington
FestiveHotel, Front Office Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Mr Sim, We appreciate you taking the time to complete a review of Festive Hotel and regret to learn that we were unable to meet your expectations. We apologize for the negative experiences you have encountered during your stay, and would like you to know that this is certainly not the standard of service our team strives to achieve....

Sydney, Australia
Reviewed 1 week ago

The reception staff are not welcoming at all ,the porters are great . We stayed in the deluxe family king room and it was so dark and the decor of the room was terrible. There's only wifi in the lobby area which is shocking (everyone hanging out in the lobby area) room wifi comes at a cost which is crappy...

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Helpful?
1Thank nads075
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear nads075, Thank you for staying with us in Festive Hotel. We truly appreciate the effort that you have taken to share your experiences with us. The service shortfalls mentioned in your review are of great concern to us. With regards to our wifi, we are pleased to inform that guests can enjoy complimentary wifi in our resort from February...

Sydney, Australia
Reviewed 2 weeks ago

This was our second stay in the Festive Hotel (last visited December 2013) and have to say the family room was great. We ensured we had an included breakfast which set us up for our days either on Sentosa or exploring Singapore itself. Use of the Hard Rock Hotel's pool was a bonus with its swim up bar, spa and...

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Helpful?
2Thank M M
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear M M, Greetings from Resorts World Sentosa – Festive Hotel! Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed the room and the entire resort. Unfortunately, it seems that we did not meet all your expectations. Lately...

Reviewed 2 weeks ago via mobile

I've stayed at sentosa previously, once at W and another at Capella. Decided to go to Festive since I'm there with 2 kids (instead of 1). Thought will be a lot more convenient, that the hotel is located just next to UsS so we don't have to drive to get back to hotel. I've nothing bad to say about the...

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Helpful?
1Thank Adele T
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Adele T, Thank you for choosing to stay at Festive Hotel and for taking the time to provide feedback about your recent stay. We regret to learn that the level of service you received during your stay did not live up to your expectations or the high standards we strive to achieve on a daily basis. We hope that...

A TripAdvisor Member
Level Contributor
5 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Family with 2 small children we got the family room and loved it very close to universal studios ( the main reason we went ) the staff gave us monorail passes to use for the whole stay to get of the island and back to the main land free of charge which was great . We delt with a front...

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Helpful?
2Thank A TripAdvisor Member
FestiveHotel, Guest Services Manager at Resorts World Sentosa - Festive Hotel, responded to this review

Dear Valued Guest, Greetings from Resorts World Sentosa – Festive Hotel! Thank you for taking the time to share your experience on Trip advisor. We are delighted to know that you and your family have enjoyed your stay with us and I am very happy that our concierge Zain was able to create a memorable experience for you. Our hotel...

Kolkata (Calcutta), India
Reviewed 2 weeks ago

Hello People, So i went there recently on the 2nd Jan in hope to celebrate my wives bday and have a good time. Much prior to my arrival and just after my booking i had requested them for minimal things" Preffered Pool View , A cake in the room before my arrival ( Charge on my account ) and a...

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Helpful?
2Thank Atulit

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
Exuberant yet relaxing, and brimming with family and child-friendly facilities, Festive Hotel™ makes for the ideal family getaway. The Deluxe Family King room comes complete with a sofa bed and a loft bed to comfortably accommodate a family of four. For some splashing good time, make your way to the hotel pool. While the little ones have a blast at the separate kids' pool and wet play area, adults can relax by the poolside cabanas. For more family entertainment, Universal Studios Singapore®, S.E.A. Aquarium™ and Adventure Cove Waterpark™ are just a 5-minute walk away. ... more   less 

Additional Information about Resorts World Sentosa - Festive Hotel

Address: 8 Sentosa Gateway, Sentosa Island 098269, Singapore
Region: Singapore > Sentosa Island
Price Range: $243 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Resorts World Sentosa - Festive Hotel 5*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Priceline, Booking.com, Travelocity, Expedia, Agoda and TripOnline SA so you can book your Resorts World Sentosa - Festive Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#9 Spa Hotel in Sentosa Island
#10 Luxury Hotel in Sentosa Island
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Questions & Answers

Here's what travellers have asked, with answers from Resorts World Sentosa - Festive Hotel staff and other travellers.
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Questions? Get answers from Resorts World Sentosa - Festive Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor. Even number rooms over look the pool, odd numbers do not.”
 of 5 bubbles MM693, 7 Jan 2017 | Read review
“higher floors have good view. Either you will get the pool view or the harbour view. Both are good views to have.”
 of 5 bubbles DhavalKatira, 26 Dec 2016 | Read review
“Bring along air refreshener”
 of 5 bubbles restrictedmic, 26 Dec 2016 | Read review
“Pool-facing”
 of 5 bubbles wtgn_ling, 21 Dec 2016 | Read review
“view facing cable cars not bad”
 of 5 bubbles 67olafl, 20 Dec 2016 | Read review
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