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Crowne Plaza Changi Airport, an IHG Hotel

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Traveller (4401)
Room & Suite (1961)
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About

#77 of 342 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice

Stay at the World's Best Airport Hotel in Singapore Changi Airport and discover Jewel.

Step off your flight into the resort ambience of Crowne Plaza Changi Airport, located at Terminal 3 and seamlessly connected to all airport terminals and Jewel, a tropical wonderland where nature meets retail, next to the hotel. Simply take a sky train or link bridge from your terminal directly to our doorstep.

The hotel has won World's Best Airport Hotel in the 2023 Skytrax World Airport Awards for eight consecutive years, as well as numerous local and international awards.

Hold your conference, business meeting or event in our rainforest-inspired ballroom or any of our six nature-inspired function rooms. All are equipped with the latest technology and complimentary Wi-Fi. If work takes you away from the hotel, take a taxi southwest to Changi Business Park or Singapore Expo in 10 minutes. A 25-minute taxi or MRT ride takes you downtown to the city.

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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Spa
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, Chinese, Filipino, Indonesian and 1 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
4.5
4.5 of 5 bubbles6,673 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Crowne Plaza Changi Airport, an IHG Hotel, garners praise for its impeccable cleanliness, with guests often highlighting its well-kept rooms and bathrooms. The atmosphere is mostly appreciated for modern touches, though some areas may feel dated. While its prime airport location is a hit for transit convenience, opinions on value are mixed, with high costs sometimes overshadowing the benefits. Noise can be an issue for some due to nearby renovations or the airport's activity. The amenities and service get a nod for overall quality, but experiences can vary, suggesting room for improvement.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Well-appointed
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6,673Reviews207Q+A100Room tips
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Jmahg wrote a review Yesterday
Maidenhead, United Kingdom676 contributions330 helpful votes
This hotel is very convenient to T3 at Changi Airport. You can also easily access by skytrain T1 and T2. The hotel is a short walk through the shopping mall, although it is not clearly signposted so it took us some time to find the right way. We were just overnighting so the convenient location was our main concern but also we wanted lounge access. The lounge is good with very attentive and welcoming staff. Thanks Raymond for your hospitality. There was a fair selection of food and wine for ‘happy hour’. Our room was a reasonable size but lacked some of the amenities we would expect for this class of hotel such as a proper coffee machine. Bed was comfortable and there were charging points on either side of the bed.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded yesterday
Dear Jmahg, Thank you for taking the time to share your feedback with us. We're delighted to hear that our hotel's proximity to Terminal 3 at Changi Airport and easy access to Terminals 1 and 2 via the skytrain contributed to the convenience of your stay. We apologize for any inconvenience you experienced in locating the hotel through the shopping mall. Your feedback is valuable, and we will review our signage to ensure a smoother experience for our guests in the future. It's fantastic to hear that you enjoyed the lounge access and that Raymond provided you with attentive and welcoming service. We will be sure to pass along your kind words to him. We're pleased that you found the food and wine selection during 'happy hour' to your satisfaction. While we're glad to hear that you found your room comfortable and equipped with charging points, we apologize for any disappointment regarding the lack of certain amenities such as a proper coffee machine. Your feedback will be taken into consideration for future improvements. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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woz72 wrote a review Jun 2023
Perth, Australia74 contributions92 helpful votes
Hotel's Favourite
Arriving into Changi in the morning after a 13 hr flight from London , the convenience of this hotels proximity to the airport was greatly appreciated . A short walk from the terminal and you find yourself in the 5 star luxury of the Crowne Plaza Hotel . We had a one night stopover in Singapore with a following morning flight back to Perth and decided this hotel was a good option , cutting out taxis etc to and from the city for such a short stay . We had two interconnecting rooms booked for a family of 4 including 2 x kids in the Jewel wing of the hotel . As we arrived into Singapore early morning the hotel offered early check in to one of our rooms for an additional fee , this was pre arranged prior to our arrival . Unlike most other hotels this was not the total cost of another nights stay for the previous night in order to guarantee the early check in , it worked out roughly just under 50% of another nights stay but was well worth it particularly when the hotel gave us access to both rooms immediately on arrival in the morning . The rooms were very high standard, extremely spacious and truely 5 star offering panoramic views from the bathroom onto the connecting walkway from Changi to the Jewel shopping Mall and one of Changi's runways . The bathrooms were large and very well furbished , complete with a free standing bath , electric black out blinds and glass touch dimmer switch for additional privacy . Once again , no expense spared and 100% FIVE STAR . After a few hours sleep we ventured to the adjoining Jewel Shopping Mall complete with its own full size waterfall . As you would expect , this is most impressive and another example of all the exciting sights to see in Singapore and remarkable feats of engineering on offer in this City State . Plenty of dinning options here and of course shopping , there is even waterfall light shows in the evening however I did notice that compared to the malls in downtown Singapore the prices in a lot of the restaurants are significantly higher . Getting back to the hotel, we spent sometime by the very impressive swimming pool . Large and very well designed with plenty of sunbathing areas , like everything else about this hotel the layout and quality is most impressive . We ventured into the mall at night to eat after first visiting the hotels " BAR 75 ", this is a stylish sports themed bar which offers a very generous happy hour . In hind sight we wish now we had stayed and dined in the hotel restaurant called Azur which I believe offers something in the margin of around 30% discount to hotel guests . Overall , this was a great way to end our trip , the hotel offers both convenience and luxury and we would definitely stay here again .
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Eugene N, Marketing at Crowne Plaza Changi Airport, an IHG Hotel
Responded Jun 9, 2023
Dear wox72, thank you for sharing such a detailed review of your experience. We are delighted to learn that you had a wonderful time with us and enjoyed so many aspects of your visit, particularly our guest room and its amenities, the bar, landscaped pool, as well as the hotel's proximity to Jewel Changi Airport. We truly appreciate your recommendation and look forward to welcoming you for another memorable experience soon. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ozallan wrote a review Yesterday
Sydney, Australia1593 contributions373 helpful votes
This is an expensive hotel when converted to Australian dollars. Convenient for the airport with quick and easy access to all the terminals and connected to the fantasyJewel shopping centre. Have stayed here a few times but this stay was somewhat disappointing. Firstly there was next to no hot water for shower or bath. The Apple streaming on the TV did not work & was told the IT department would fix it. It was not fixed. My room service dinner took over one hour to arrive & I was told the delay was due to the order being mixed up. The food was very average, not all there and over priced. The room is nicely furnished but I find it disconcerting that the bathroom is next to the only full length window in the room so if you need privacy then the blind needs to come down blocking out all natural light.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded yesterday
Dear Ozallan, Thank you for sharing your recent experience with us. We appreciate your continued patronage and are genuinely sorry to hear that your stay did not meet your expectations. We sincerely apologize for the inconvenience you experienced with the hot water supply, the Apple streaming on the TV, and the delay in your room service dinner. It's disheartening to learn that despite being informed of the issues, they were not promptly resolved. Rest assured, we will address these concerns with our respective departments to prevent similar occurrences in the future. Regarding the room setup, we understand your concern about the bathroom's proximity to the full-length window affecting privacy. Your feedback is valuable, and we will take it into consideration for future room designs. We strive to provide a seamless and enjoyable experience for all our guests, and it's disappointing to hear when we fall short of this goal. Your feedback will be used constructively to improve our services and ensure that we deliver the exceptional experience you expect and deserve. We hope you will allow us the opportunity to regain your trust and provide you with a truly memorable stay in the future. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer68602124750 wrote a review Apr 12
2 contributions
Arvind in the club lounge was excellent, kind and very helpful to our family. Lovely stay on a stopover in Singapore. Would come again next time we do a Singapore day stay. Good value and an excellent pool as well as super close to the airport, walked there no problem.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded yesterday
Dear Wanderer68602124750, Thank you for sharing your experience with us. We're delighted to hear that Arvind in the club lounge provided you and your family with excellent service, kindness, and helpfulness during your stay. It's wonderful to know that you had a lovely stopover in Singapore and that you found our hotel to be a good value with an excellent pool. We're thrilled that you found our proximity to the airport convenient and that you were able to walk there without any issues. Your kind words are truly appreciated, and we're thrilled to hear that you would choose to stay with us again during your next Singapore day stay. We look forward to welcoming you back for another memorable stay. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yolanda E wrote a review Apr 11
Adelaide, Australia15 contributions33 helpful votes
The bed was very comfy, the pool was lovely and the rooms were very clean. There was also an excellent selection at the buffet breakfast. The front desk staff were also helpful about luggage storage. However it was not quite 5 star. There was no minibar or selection of room snacks. You could also not just charge your pool drink to the room which was not a huge deal but it did smack of mistrust of the patrons. There was also exactly 1 towel per person not 2 which felt a little stingy.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded yesterday
Dear Yolanda E, Thank you for leaving a review here with us. We're delighted to hear that you found the bed comfy, enjoyed the lovely pool, and appreciated the cleanliness of our rooms. It's great to know that you also enjoyed the excellent selection at our buffet breakfast and found our front desk staff helpful with luggage storage. We regret to hear that we didn't fully meet your expectations in terms of amenities. Your feedback regarding the absence of a minibar and room snacks is duly noted, and we're committed to reviewing this to ensure we consistently provide a luxurious experience for our guests. Additionally, we apologize for any inconvenience caused by the towel situation. While we aim to uphold our sustainability initiatives by providing one towel per guest, we understand that some may require more. You can easily request additional towels through our phone or in-house app to enhance your comfort during your stay. We sincerely hope you'll give us the opportunity to exceed your expectations in the future. Your satisfaction is our priority. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Milad R wrote a review Apr 8
4 contributions
My wife and I we're waiting for a very long time to stay at this hotel and we were more than happy with our stay! The staff is outstanding and very helpful (all from the Club Lounge, reception to cleaning staff). We highly recommend the runway view rooms and the Club Lounge. The Club Lounge is a great plus and we would really like to thank all the team for their hospitality and their professionalism, specially Mr Arvind, Mr Suhairi and Ms Rhea which not only took very good care of us but were very friendly. The swimming pool is fantastic and a great place to chill, the hotel is very well maintained which is a very big job if you look at all the details of the hotel (hats down to all the team that takes care of the hotel). We stayed 3 nights at this hotel and really look forward to come back again very soon.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded 5 days ago
Dear Milad554, Thank you ever so much for your glowing review of your recent stay with us at Crowne Plaza Changi Airport! It brings us immense joy to know that we were able to meet and even exceed your expectations. We truly appreciate your compliments on our hotel facilities, particularly the runway view rooms and Club Lounge. It's wonderful to hear that you found our staff to be outstanding and helpful throughout your stay, from the reception to the cleaning team. Your recognition of the hospitality and professionalism of Mr. Arvind, Mr. Suhairi, and Ms. Rhea has been duly noted and will be shared with them. They will be delighted to know that their efforts made your stay even more enjoyable. Thank you once again for choosing Crowne Plaza Changi Airport. We look forward to creating more memorable experiences for you in the future! With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KokMeng Tan wrote a review Apr 8
1 contribution
-Had a weekend 05 - 07 Apr2024 getaway at the hotel's Premium Pool & Club Lounge access room 307. -The pool access was interesting, having an outdoor deck leading to the pool with lots of greens and a good airplane take-off viewing with harmonic engine sound, although these noise maybe subjective to individuals but it doesn't irritates. -The most enjoyable times were at the club lounge during this stay with very very humble and attentive services from Rhea, Nok & Prabu. All our needs for the room were well taken care of by this efficient team at the club lounge. A big shout-out to them. -Not forgetting Raymond whom was as professional too during our previous stay. -Will definitely consider these club access premium rooms again. -Very enjoyable getaway.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded 1 week ago
Dear Kokmengt2024, Thank you very much for your wonderful review! We are thrilled to hear that you had such an enjoyable getaway experience at our hotel's Premium Pool & Club Lounge access. It's fantastic to know that you found the pool access intriguing, especially with the outdoor deck and the scenic views. We're delighted that you appreciated the tranquil ambiance and the subtle sounds, which added to your overall experience. Raymond, Rhea, Nok and Prabu, will be thrilled to see their names mentioned here. Your kind words will be shared with them, and we're certain they'll be delighted to know they made your stay memorable. Thank you for considering our club access premium rooms for your future stays. We would be honored to welcome you back and continue exceeding your expectations. Once again, thank you for choosing our hotel for your getaway. It was a pleasure to have you with us, and we all look forward to warmly welcome you back to Crowne Plaza Changi Airport soon. With warm regards, Team Crowne Plaza Changi Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ruby.levett wrote a review Apr 6
Tasmania, Australia1 contribution
lovely place to stay, convenient location, beautiful clean rooms and amazing friendly staff. thanks especially to prabu at the lounge and john at reception for their lovely manners and wonderful customer service :). would definitely stay here again.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded 1 week ago
Dear Tourist26844355761, Thank you so much for your wonderful review! We're delighted to hear that you had a great stay with us and that you found our hotel to be lovely, convenient, and clean. Providing excellent customer service is our top priority, and we're thrilled that Prabu at the lounge and John at reception stood out to you with their lovely manners and wonderful service. We'll be sure to pass along your kind words to them and the rest of the team. We're honored to have earned your recommendation, and we look forward to welcoming you back for another amazing stay in the future. Safe travels until we see you again! With warm regards, Team Crowne Plaza Changi Airport.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephen C wrote a review Apr 3
3 contributions
Just stayed at this hotel when passing through Singapore. Club Lounge staff of Arvind,Suhairi,Nok, chef Sam, and led by Rhea were excellent. They made us so welcome and the food was superb. A lovely relaxing place to unwind. Many thanks again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded 1 week ago
Dear T1102QCStephenc, Thank you very much for your kind words! We're thrilled to hear that you had a wonderful experience at our Club Lounge during your recent stay with us. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and we're delighted that Arvind, Suhairi, Nok, Chef Sam, and Rhea exceeded your expectations. It's fantastic to hear that you enjoyed the delicious food and found the lounge to be a lovely place to unwind. We'll be sure to pass along your compliments to the entire team. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another relaxing experience in the future. Safe travels until we meet again! With warm regards, Team Crowne Plaza Changi Airport.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danielczyk12 wrote a review Apr 3
Mount Airy, Maryland210 contributions59 helpful votes
The hotel staff in general and especially at the Executive Lounge was outstanding. Very friendly and helpful. Although they all were outstanding, I wanted to especially recognize Arvind Sumairi for his helpfulness. Great service and would highly recommend
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: For a short layover stay the hotel is very convenient after a long flight
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daphne Sim, Owner at Crowne Plaza Changi Airport, an IHG Hotel
Responded 1 week ago
Dear Danielczyk12, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found your layover stay at our hotel to be well worth it. Providing outstanding service is our top priority, and we're delighted that our staff, particularly at the Executive Lounge, went above and beyond to ensure you had a memorable experience. Your kind words about Arvind Sumairi's helpfulness mean a lot to us, and we'll be sure to pass along your compliments to him and the rest of the team. Thank you for recommending us, and we hope to have the pleasure of welcoming you back again in the future for another excellent stay. Safe travels! With warm regards, Team Crowne Plaza Changi Airport.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$314 - C$384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza changi airport, crowne plaza singapore
LOCATION
SingaporeSingaporeChangi
NUMBER OF ROOMS
563
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Crowne Plaza Changi Airport, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Crowne Plaza Changi Airport, an IHG Hotel
Which popular attractions are close to Crowne Plaza Changi Airport, an IHG Hotel?
Nearby attractions include Changi Experience Studio (0.2 km), Jewel Changi Airport (0.2 km), and Butterfly Garden (0.3 km).
What are some of the property amenities at Crowne Plaza Changi Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Changi Airport, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Changi Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Changi Airport, an IHG Hotel?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Changi Airport, an IHG Hotel?
Conveniently located restaurants include CouCou Hot Pot Jewel, Earle Swensen's - Jewel, and Terrace Chinese Kitchen.
Are there opportunities to exercise at Crowne Plaza Changi Airport, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Crowne Plaza Changi Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Changi Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Changi Airport, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Filipino.
Are there any historical sites close to Crowne Plaza Changi Airport, an IHG Hotel?
Many travellers enjoy visiting Changi Beach (3.6 km), German Girl Shrine (7.1 km), and Johore Battery (1.2 km).