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Marina Bay Sands

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19,631 Reviews from our TripAdvisor Community

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Showing 12,852: English reviews
Sydney, Australia
Reviewed 14 July 2014

This hotel exceeded our expectations in every way. The staff gave us a friendly greeting and whisked our luggage from the taxi and delivered it promptly to our room. No queues at reception ... we checked in at 4pm and were attended to within 10 seconds, with a 'sorry to keep you waiting' (!) from the lovely lady on reception....

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Helpful?
Thank ComoCat
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Dear ComoCat, Thank you for taking the time to share your experience here. I am delighted that you enjoyed your stay in one of our Club Rooms as well as the privileges at The Club. I am also pleased to hear that your wonderful experience at Marina Bay Sands began from the moment you arrived and continued on throughout your...

Bournemouth
Reviewed 14 July 2014

This hotel did not meet expectations at all. It is very expensive and based on that you expect a certain standard to be delivered. The building from outside is impressive but the lobby area is all very basic in style. The check in is a long wait, like a las vegas hotel, long lines to check in. Our room was...

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Helpful?
1Thank Andrea C
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Dear Andrea C, Thank you for taking the time to share your review and feedback. I regret to learn about some of the challenges that you experienced during your recent stay with us. I note your feedback with regards to your check-in process and the service standards you experienced. Please rest assured that we are continually fine-tuning our processes to...

Sorong, Indonesia
Reviewed 14 July 2014

When we checked out from our orchid suite room, my Grandson left behind his small pillow and stuff toys on the sofa bed. Around 9:40pm I immediately called the concierge to inform about the left behind items. Mr Harri from the Concierge immediately informed the housekeeping and lost and found dept. The next morning Mr Nathan from Lost and Found...

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Helpful?
Thank philipthio
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Thank you for sharing your experience with us, philipthio. I am happy to hear that our Team Members were able to assist with retrieving your belongings following your stay with us. I will also share your compliments on our service standards with the appropriate departments and I am certain that your compliments will be a boost for all our Team...

Manchester, United Kingdom
Reviewed 14 July 2014 via mobile

I had been travelling for 3-4 months around South East Asia with my girlfriend and it her birthday ended up being on the same time as staying in Singapore so I decided to treat her to the Marina Bay Sands hotel. We found our way there on the MRT and a top bloke called Stewart (a supervising concierge) asked us...

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Helpful?
Thank superjaseuk
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Dear superjaseuk, Thank you for choosing Marina Bay Sands as your host during your recent visit to Singapore. I am very happy to hear that you and your loved one enjoyed the stay in one of our Suite Rooms as well as the service that was extended to you by our Team Members. I will be certain to share your...

melbourne
Reviewed 14 July 2014

My boyfriend and I stayed here for one night. It was a bit of a splurge as it is expensive, however for a special occasion it is an amazing place to stay. We checked in at 2 and went straight for the pool, it is just absolutely spectacular. We stayed in the adults only section of the pool, we were...

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Helpful?
Thank alex f
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Thank you for sharing your review, alex f. I am happy to hear that you enjoyed your stay at Marina Bay Sands, particularly your time at the Sands SkyPark infinity pool. I look forward to welcoming you and your loved one back soon to experience more of our multi-dimensional offerings.

Taipei
Reviewed 14 July 2014

The Premier room is much smaller than the Deluxe room. The hotel's emploee tried to explain that "47-square metre haven" shown on the hotel's website should incloud of the balcony. However, the website did not mention it and the balcony is completly empty and dusty. and the rooms located on the lower floors in the price with others are noisy....

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Helpful?
1Thank Huiyueh H
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Dear Huiyueh H, Thank you for your review. I am disappointed to learn that your recent stay with us was not a complete success. I note your feedback regarding your accommodations. Please rest assured that I have shared your comments with the relevant department heads for their attention and review. I hope you will allow us another opportunity to welcome...

Sydney, Australia
Reviewed 13 July 2014

We stayed at marina bay sands hotel for 2 nights - we booked a deluxe double twin room on the garden side. Upon checkin, the receptionist told us it was either a king room or a room with two single beds - we had booked a room with 2 double beds and then was told this was not available which...

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Helpful?
Thank 00094ashley-s
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Dear 00094ashley-s, Thank you for sharing your review with us. I regret to learn about some of the inconveniences you encountered upon check-in and I apologise for any inconvenience caused to you and your friends. Rest assured that I have shared your feedback with the relevant department heads for their attention and review. Nonetheless, I am happy to hear that...

Sydney, Australia
Reviewed 13 July 2014

Fantastic hotel in a great position. Lvl 57, pool and bar area was fabulous. Impressive views. Wasn't given the room which was booked on arrival which was very disappointing. Changed rooms the following day. This was the only criticism.

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Helpful?
Thank Sue L
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Thank you for your review, Sue L. I am happy to hear that you enjoyed a pleasant stay at Marina Bay Sands and especially enjoyed your time at the Sands SkyPark infinity pool. I note your feedback regarding your guest room allocation and I do apologise for any inconvenience you may have encountered. Nonetheless, I look forward to welcoming you...

Bali, Indonesia
Reviewed 13 July 2014

Just a quick review. My mom and I had 2 nights at Marina Bay Sands, Stunning View, great location, very friendly staff, awesome breakfast buffet, spacious room, but the design of the room was ok,not spectacular, very typical lux hotel (very common), just like any other lux hotels, had no unique character or ambiance. overall we really enjoyed our stay...

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Helpful?
Thank DeonArdi
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Thank you for sharing your review and feedback with us, DeonArdi Bali. I am happy to hear that you enjoyed your stay at Marina Bay Sands and that our Team Members’ service standards consistently matched your expectations. I look forward to welcoming you and your loved ones back soon for more enjoyable stays with us.

Brisbane, Australia
Reviewed 13 July 2014

Words are not enough to explain the stunning experience I have just had staying at the Marina Bay Sands, the staff & venue excelled at customer service and state of the art facilities and they helped me feel important. I would highly recommend this hotel for anyone wanting an amazing location and experience.

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Helpful?
Thank Robert L
Pek_ChinSiong, Executive Director of Hotel Operations at Marina Bay Sands, responded to this review

Thank you for sharing a wonderful review, Robert L. Service is a top priority for us so please rest assured that your compliments have been shared with the appropriate department heads so that they may in turn share your feedback with their Team Members. I am certain our Team Members will delight in knowing that they have contributed to the...

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Staying in Marina Bay

Neighbourhood Profile
Marina Bay
More of a mini city than a neighbourhood in the traditional sense, the iconic Marina Bay aims to dazzle and entertain visitors of all kinds. This is the Singapore found in glossy brochures, featuring a world-class hotel, casino, shops, restaurants, bars, and other attractions all geared towards pure entertainment. The SkyPark at Marina Bay Sands provides a stunning view of the city, a must-see photo opportunity for visitors and locals alike. The ArtScience Museum always has a top-quality exhibition, and Gardens by the Bay is a fascinating manifestation of the government’s vision of Singapore as a “city in a garden”. Enticing Marina Bay is well worth a visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 

Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Region: Singapore > Singapore > Marina Bay
Price Range: $434 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Agoda, Cancelon, Odigeo and Jetsetter so you can book your Marina Bay Sands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore
Hotel Style:
#18 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#33 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Marina Bay Sands staff and other travellers.
217 questions
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See all questions (217)

Questions? Get answers from Marina Bay Sands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are always better”
 of 5 bubbles thereshegoesnow, 7 Dec 2016 | Read review
“Club Room is a fab start”
 of 5 bubbles Av8torMatt, 6 Dec 2016 | Read review
“Try to get the highest you can, unless you do not like ceiling to floor glass windows. Infinity pool even has childrens and adult sections.”
 of 5 bubbles willy24, 5 Dec 2016 | Read review
“room with view of Garden by the Bay”
 of 5 bubbles 473rubys, 4 Dec 2016 | Read review
“Consider alternative suites on upper floors, the recommended occupancy on the web site does not seem to be mandatory!”
 of 5 bubbles 427arasha, 3 Dec 2016 | Read review
5 of 5
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