I’m a frequent traveller who travels at least 3 times a month pre-covid, and have been to countless hotels from the likes of prestigious 6-stars hotel to commercialised hotel chains like Hilton and Marriott. This hotel may seem rather old and doesn’t seem to offer much at first glance. However, when I entered the room, I was pleasantly surprised by the spaciousness and the nice touches like the welcome pack and note (possibly because I visited during the New Year period). The amenities were adequate and the place looks like it’s been newly revamped. The convenience of this place is unrivalled too, with Parkway Parade just opposite, amenities aplenty, and the famous Joo Chiat area for authentic local delights. So far so good, I had a feeling this hotel is value for money. But what surprised me the most was the stellar service provided by the staff! Whenever I call, the staff was always efficient and tried his/her best to accommodate to my requests pronto. I was most impressed by Jimmy, one of the hotel staff who truly made me feel at home and went out of his way to make my day! When I told him my mini bar was faulty, he immediately helped me get a change of the mini bar as he knew I had perishable food that needs to be chilled, and he even called me back to ensure that everything is working well. Knowing that I have forgotten to bring an essential, without thinking, he offered to help me buy it and sent it over. His sincerity in going out of his way to make guests feel at home is truly admirable! He said that the hotel staff treat its guests like family and if I ever have anything I need, feel free to ask and they will try their best. This is really refreshing from the standard answer I usually get from hotel staff who will just factually tell me they do not have something or that they can’t do it. Jimmy is indeed a gem in the service sector and I really want to commend him on his impeccable service! Management of Grand Mercure Singapore Roxy, please do convey my thanks and appreciation to the wonderful staff Jimmy, and all the staff who has helped made my stay here, a home away from home.…
Arriving here after a long flight it was great to check into this hotel. The rooms are large and the bathrooms have everything you expect. I was originally given a room on the road side where there is a huge building site just outside the hotel - reception kindly switched me to one on the back. The staff at this hotel are exceptionally helpful with advice on where to get a manicure, how to get to the Gardens by the Bay and transfers to the airport. I will definitely stay here again.
We had been looking forward to visiting Singapore, but had to cancel once the government there imposed a two week quarantine period for people arriving on the island. The Singapore Roxy were really helpful, and sent a full refund for both planned stays. If only some of the others we had to cancel with had been so helpful! Look forward to visiting this hotel and Singapore as soon as it proves possible again.
This was my second time at the hotel first time was for 3 weeks, last time was for 2.5 weeks. Being that on both occasions we were there for a long period we got to know the staff quite well and were treated and felt like family. This hotel is so well situated out of the hustle and bustle of the city yet centrally located to make it easy travelling any where you want to go, not to mention you have 2 main shopping centers and a newly refurbished Hawker center just across the main road not to mention beautiful park and beach. You also are provided with a mobile phone free of charge, wifi good. We received good discounts for food and drink and we were also invited to an evening where we met all management staff, food and drink provided. We will always come to this hotel when we visit again hopefully some time next year Thankyou Mr&Mrs Mamo…
The staff provided excellent service as we waited to fly home during the COVID 19 watch. We were able to self isolate in our rooms, use the pool, and take walks to Cold Storage for some items. The laundry allowed us to fly home with mostly clean clothes. The food was tasty. I enjoyed the night we ate dinner by the pool in the fresh air.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing