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Grand Mercure Singapore Roxy

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50 East Coast Road Roxy Square, Singapore 428769 Singapore
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1558)
Room & Suite (693)
Dining (212)
Travel safe during COVID-19
A note from Grand Mercure Singapore Roxy
Updated 20-05-12

About

#56 of 365 hotels in Singapore
Location
Cleanliness
Service
Value
Travellers' Choice
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Free airport transportation
Paid public parking on-site
Parking
Wifi
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Poolside bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
Chinese, Malay
5,505Reviews124Q+A100Room tips
Traveller rating
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Valerie wrote a review Jan. 9
3 contributions
I’m a frequent traveller who travels at least 3 times a month pre-covid, and have been to countless hotels from the likes of prestigious 6-stars hotel to commercialised hotel chains like Hilton and Marriott. This hotel may seem rather old and doesn’t seem to offer much at first glance. However, when I entered the room, I was pleasantly surprised by the spaciousness and the nice touches like the welcome pack and note (possibly because I visited during the New Year period). The amenities were adequate and the place looks like it’s been newly revamped. The convenience of this place is unrivalled too, with Parkway Parade just opposite, amenities aplenty, and the famous Joo Chiat area for authentic local delights. So far so good, I had a feeling this hotel is value for money. But what surprised me the most was the stellar service provided by the staff! Whenever I call, the staff was always efficient and tried his/her best to accommodate to my requests pronto. I was most impressed by Jimmy, one of the hotel staff who truly made me feel at home and went out of his way to make my day! When I told him my mini bar was faulty, he immediately helped me get a change of the mini bar as he knew I had perishable food that needs to be chilled, and he even called me back to ensure that everything is working well. Knowing that I have forgotten to bring an essential, without thinking, he offered to help me buy it and sent it over. His sincerity in going out of his way to make guests feel at home is truly admirable! He said that the hotel staff treat its guests like family and if I ever have anything I need, feel free to ask and they will try their best. This is really refreshing from the standard answer I usually get from hotel staff who will just factually tell me they do not have something or that they can’t do it. Jimmy is indeed a gem in the service sector and I really want to commend him on his impeccable service! Management of Grand Mercure Singapore Roxy, please do convey my thanks and appreciation to the wonderful staff Jimmy, and all the staff who has helped made my stay here, a home away from home.
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Date of stay: January 2021Trip type: Travelled on business
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Kulturcat wrote a review Nov. 2020
United Kingdom89 contributions56 helpful votes
Arriving here after a long flight it was great to check into this hotel. The rooms are large and the bathrooms have everything you expect. I was originally given a room on the road side where there is a huge building site just outside the hotel - reception kindly switched me to one on the back. The staff at this hotel are exceptionally helpful with advice on where to get a manicure, how to get to the Gardens by the Bay and transfers to the airport. I will definitely stay here again.
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Date of stay: March 2020
Cleanliness
Service
1 Helpful vote
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John Smart wrote a review Sep. 2020
Havant, United Kingdom2 contributions4 helpful votes
We had been looking forward to visiting Singapore, but had to cancel once the government there imposed a two week quarantine period for people arriving on the island. The Singapore Roxy were really helpful, and sent a full refund for both planned stays. If only some of the others we had to cancel with had been so helpful! Look forward to visiting this hotel and Singapore as soon as it proves possible again.
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Date of stay: April 2020
Room Tip: Really helpful support, even when at a considerable distance
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1 Helpful vote
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Response from Klaus Gottschalk, General Manager at Grand Mercure Singapore Roxy
Responded Sep. 9, 2020
Hello johnsmart1, thank you very much for taking the time to post your great feedback on TripAdvisor! We are glad that you were satisfied with the way your refund was processed and we hope to be able to welcome you here at the Grand Mercure Roxy in the not too distant future. In the meantime - all the very best & be safe and healthy! Klaus Gottschalk General Manager & the Roxy Team
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Joseph M wrote a review Apr. 2020
1 contribution1 helpful vote
This was my second time at the hotel first time was for 3 weeks, last time was for 2.5 weeks. Being that on both occasions we were there for a long period we got to know the staff quite well and were treated and felt like family. This hotel is so well situated out of the hustle and bustle of the city yet centrally located to make it easy travelling any where you want to go, not to mention you have 2 main shopping centers and a newly refurbished Hawker center just across the main road not to mention beautiful park and beach. You also are provided with a mobile phone free of charge, wifi good. We received good discounts for food and drink and we were also invited to an evening where we met all management staff, food and drink provided. We will always come to this hotel when we visit again hopefully some time next year Thankyou Mr&Mrs Mamo
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Date of stay: May 2019
Location
Service
Sleep Quality
1 Helpful vote
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Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded Apr. 22, 2020
Dear Mr & Mrs Mamo, We very much appreciate your wonderful comments regarding your stays at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you soon again and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team
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OnAir24161017034 wrote a review Apr. 2020
Reading, Pennsylvania2 contributions2 helpful votes
The staff provided excellent service as we waited to fly home during the COVID 19 watch. We were able to self isolate in our rooms, use the pool, and take walks to Cold Storage for some items. The laundry allowed us to fly home with mostly clean clothes. The food was tasty. I enjoyed the night we ate dinner by the pool in the fresh air.
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Date of stay: March 2020
1 Helpful vote
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Response from GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy
Responded Apr. 14, 2020
Dear OnAir24161017034, We very much appreciate your kind comments regarding your recent stay at the Grand Mercure Singapore Roxy. It is great to know that you had an enjoyable time - despite the challenging circumstances. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to be able to welcome you back in the future - during 'happier times' - and we look forward to making your next visit most enjoyable. In the meantime, take good care, be safe and stay healthy! All the best. Klaus Gottschalk General Manager & the Roxy Team
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PRICE RANGE
US$103 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mercure roxy singapore hotel singapore, grand accor roxy hotel, grand mercure roxy hotel singapore, mercure singapore
LOCATION
SingaporeSingaporeJoo Chiat / Marine Parade
NUMBER OF ROOMS
576
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Frequently Asked Questions about Grand Mercure Singapore Roxy
Which popular attractions are close to Grand Mercure Singapore Roxy?
Nearby attractions include Parkway Parade (0.2 km), Sri Senpaga Vinayagar Temple (0.4 km), and Marine Parade Market (0.2 km).
What are some of the property amenities at Grand Mercure Singapore Roxy?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Grand Mercure Singapore Roxy?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Mercure Singapore Roxy?
Yes, free parking and paid public parking on-site are available to guests.
What are some restaurants close to Grand Mercure Singapore Roxy?
Conveniently located restaurants include Birds of Paradise Gelato Boutique (Katong), Baba Chews Bar and Eatery, and Katong Kitchen.
Are there opportunities to exercise at Grand Mercure Singapore Roxy?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Mercure Singapore Roxy have an airport shuttle?
Yes, Grand Mercure Singapore Roxy offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Singapore Roxy?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Singapore Roxy offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Mercure Singapore Roxy?
The staff speaks multiple languages, including Chinese and Malay.
Are there any historical sites close to Grand Mercure Singapore Roxy?
Many travellers enjoy visiting Battlebox (6.6 km), Chijmes (5.9 km), and Lau Pa Sat Festival Pavilion (6.6 km).