I would like to commend Andy of the front desk for making my stay as pleasant as possible. His service is impeccable. I'm glad he was the one who assisted me during my check in and would always be available if i have questions during my stay at the hotel. Kudos to Andy! I'm extremely happy with my stay and service that was rendered to me. Hotel is clean and location is excellent.
The ParkRoyal Marina Bay (PRMB) was opened end of last year following a renovation and we dropped by for a 1 nite staycation in May. The hotel was still in their soft opening phase as there are still some areas undergoing renovations such as part of the swimming pool area and the suites. Checking in was a breeze and a great delight as there is no queue, possibly due to reduced staycation guests as a result of the Phase 2 Heightened Alert. We will also like to commend the PRMB team which has always been prompt in replying our emails prior to the stay and such customer service is what makes the hotel stand out. The room we purchased was the Signature Marina Bay room, which was supposedly their highest tier room this moment as the suites are still undergoing renovation. Unfortunately the room we were being allocated did not have a direct view of the bay. The bay could only be sighted from an angle at the balcony. Within the room, the direct view was actually overlooking Mandarin Oriental instead. The room was freshly renovated and adopts a minimalist style. Though the PRMB website stated its room size as 32 square metres, it looked considerably smaller than the rooms of similar grade hotels. Also as it is supposedly a higher tier room, we are expecting a bit more furnishing such as a business desk and chair and probably a one seater sofa. The in-room fridge was however cleverly designed to be placed at a height where guests could just open the fridge without needing to bend down. One of the most essential items in a hotel room is the bed and the bed at PRMB was of a nice firmness. The washroom was of a good size where there are also a bathtub, however, the shower cubicle surface area was awkward as there was a pillar that “jagged out” and took up nearly 20% of the cubicle space. Post renovation I was also surprised to see that the shower cubicle does not come with a rain shower which is the norm in hotels nowadays. In addition, the toilet bowl was surprisingly low in height and was not very comfortable for a grown adult, at least myself. This is my second stay at a ParkRoyal within a 3 months period and it appeared that their chain is switching to filtered water tap instead of providing bottled water. Personally I prefer bottled water as I don’t trust the water quality from filtered water tap as it is largely dependent on how frequent the filter are being changed and also how frequent and intensive is the servicing done on the filtered system hoses. Though our room does not come with meals, we were given breakfast, afternoon tea and evening canapés. We are not certain if these were given due to our GHA status (as no room upgrade as ours was already the highest tier available) or if it was given to all room guests due to no dining-in in the in-house restaurants. In any case it was a very kind gesture of the hotel. Also as our room package was the Feast and Eat one which comes with a $400 credit, it was essentially 6 meals in 1.5 days (including the complimentary evening canapés etc.). While Peach Blossom food was great, Peppermint puts up a strong fight with its lobster laksa and Halibut fish and chips. There are two areas whereby some tweaking or improvements will be welcomed. Firstly it will be better if Peach Blossom could cover up their dishes with covers or cling wrap them before delivering to the room, especially in a pandemic period. Next, the food items available in the app was far lesser as compared when making a call to the hotline, as such, the hotel could perhaps consider beefing up the ordering menu in the app itself. Since it was Phase 2 HA we didn’t go around touring the hotel and the only place we went to was the pool. It was of a nice size due to limited visitors but if the hotel will to go back to full capacity, the pool might be too small for personal comfort. We went for a nite swim on the first day of our stay as we heard that there will be “stars” (lights) in the pool but to be honest it did not really awe us very much. All in all this was a great staycation to relax with lots of movies and food. Should the hotel be ranked solely based on the infrastructure it may not be able to match that offered by its more known competitors but what makes it stand out is its customer service, starting from the front desk to the room service delivery personnel and ending off with the concierge. Will I revisit again? Definitely yes and very soon in the near future.…
An absolutely beautiful luxury hotel in a great location for the Marina Bay area. The staff were always incredibly helpful. The hotel has a lovely welcoming feel about it and I would return in a heartbeat.
I arrived at the hotel slightly unwell after having caught a chill. The room was a little humid and damp but thats to be expected when you have a balcony room, I found the bed linens damp and cold and called reception for help. They tried to change my room but the hotel was at full capacity, instead they organised a dehumidifier and sent up housekeeping to change the bed sheets for some dryer fresh new ones. The head Housekeeper Sini could see that I was not well and shivering, she went and got some sheets that had been warmed up, The kindness she showed me was beautiful, she made up the bed, tucked me up into it, ordered lemon, ginger and honey and made me fresh tea. she made sure there was extra for later and let herself out as I was falling asleep. She went above and beyond her role as Head Housekeeper and I will never forget the care and kindness she showed me.…
This is a very large hotel, overall very good. Large rooms, good bathroom, very clean and comfortable. Nice pool area again clean and tidy. I can’t comment on the quality of the hotel restaurant’s as they were fully booked during our stay. Breakfast was chaos as too many people, not enough staff and not enough tables. If you can get room only there are several malls within walking distance with loads of places for breakfast, that might be a better option and maybe be cheaper too
Very nice hotel in great location - easy walk to Marina Bay sights, MRT, Raffles Hotel & Raffles City shops; access to Marina Square shops downstairs. Good sized rooms, great views, helpful housekeeping. Lunar NewYear gift in room & entertainment in lobby were a nice touch. Would definitely stay again.
Am very grateful for Parkroyal Collection hotel's highly efficicient and helpful security team. Mr Edwin, Senior Security Officer, had speedily help trace my lost and found item whereby my gold bracelet had earlier in the day dropped after its loosened link gave way and dropped on hotel premise. Special thanks to the caring Parkroyal wider team, their warmth and high level of professionalism is unforgettable.
Would like to give a glowing review to Parkroyal Marina bay for hosting our wedding celebration in the garden ballroom. MeiFung was our coordinator throughout our booking and did a wonderful job, despite several last minute changes and appointments. Elyn and her team also did splendidly to ensure a smooth run on the actual day. They were experienced and helped us calm our nerves. We couldn't be more happy with the way it turned out 😁! The facilities were amazing too, with a beautiful ballroom, decorations and bridal suite. Love, Col and Van
Met by friendly associates at the Desk. Andy gave detailed info on room and facilities. Mr M Mong and Lizzy gave such warm CNY welcome and showered me with abundance of golden coins and blessings. Such sweet darlings. Room though low floor offered fantastic view of the MB view. Room was spacious and bed was so comfy. Hot water in shower stall took a while to be hot and wifi on telly lagged a bit. Breakfast was great! Loved de stay. Thank you.
In essence this is a 5* hotel, it it is well staffed who are very helpful and polite, the rooms are clean and well appointed. Bed is comfortable. It’s location is superb as in easy walking reach of the Marina area. On the positive side it is not in the manic Marina Sands area. It is also a very short walk to Esplanade MRT station and if it is raining then this can be accessed via the Marina Square shopping Mall without getting wet. The view is not exceptional but you are in a high rise city. It is not a cheap place to eat and drink! But it has everything you need to stay in Singapore. The down side was the breakfast buffet, sometimes you have to queue and when you do the buffet is enormous but doesn’t quite satisfy its aim at full filing any international preferences. The ability to just get a coffee served to your table was painful as this is all served as opposed to having a good self dispensing coffee machines. This was so annoying and you could tell that the staff did not have this under control. Also if you expect to be able to drink at the bar late, forget it; not however unusual in Singapore. Would I stay there again - Yes on balance.…