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Pan Pacific Orchard

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Pan Pacific Orchard
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2,080 Reviews from our TripAdvisor Community

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Showing 1,930: English reviews
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Sydney, Australia
Reviewed yesterday NEW

Hotel is located in a great spot with easy access to shopping and restaurants on Orchard Road. Bed was huge and really comfortable. A little noisy with other doors in the corridor closing and the sounds from the adjoining room but not that big a deal. Great buffet selection and good food and service. No power point in the bathroom...

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Helpful?
Thank 301shars
Reviewed yesterday NEWvia mobile

Wonderful meal at Pan Pacific 10 Claymore, cosy environment with superb service. The manager, Daniel, was really helpful & friendly. Really recommend this place to those who are seeking for a good meal in a hospitable environment!

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1Thank Jennifer L
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for dining at 10 at Claymore and for sharing the wonderful review of your dining experience. Your kind words will definitely encourage our F&B team in their commitment in serving guests better. We hope that you will return to the restaurant and Pan Pacific Orchard, as we will certainly welcome the chance to impress you again! Warmest regards,...

Singapore
Reviewed 4 days ago NEWvia mobile

Came to Singapore for a short getaway, stayed in Pan Pacific Orchard which is 5 mins walk to Orchard shopping area. Many places to shop and eat even during late night. Stayed in Deluxe room. Room is clean and spacious. The housekeeping maid, Lin jie I think so. Always smile at me when I walked by. Will definitely return for...

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Helpful?
Thank 70,553,706
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay and for the wonderful review of our hotel. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

Yemen
Reviewed 4 days ago NEW

Big and very clean room. The lady clean my room, her name is Guo Qing if I am not wrong. Very attentive and helpful. Will definitely recommend to my friends and colleagus. Front desk and bar staff are also very helpful.

Review collected in partnership with handy
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Helpful?
Thank feeln0905
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore. We are heartened by your kind words with special mention to our housekeeping associate, which will go a long way in inspiring our associates. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely...

Bhopal, India
Reviewed 4 days ago NEW

It was really a pleasant stay in Pan Pacific. As soon as I entered the property, I said to my friend that this is the best hotel I have ever stayed in. Room was spacious with all facilities. I would highly recommend Pan Pacific for a stay in Singapore.

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Thank anil412017
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making Pan Pacific Orchard, Singapore your choice of stay and for your recommendation of our hotel. We are glad that you enjoyed your stay and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

Rankweil, Austria
Reviewed 4 days ago NEW

This hotel is the perfect place for both business and vacation. I like the mix of contemporary hotel architecture combined with internationality. A modern place with lots of convenience and people from all over the globe. A highlight is the mineral water pool and the wellness area. The delicious breakfast buffet offers great food for every taste and a perfect...

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Helpful?
Thank r0nny1965
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for the wonderful review of our hotel. We are humbled by the perfect scoring and look forward to sharing our Pacific hospitality with you at your next visit. Sincerely Craig Syphers General Manager

Reviewed 5 days ago NEW

My wife and I had our wedding at Pan Pacific and it was wonderful. Jia Ler was the contact person that helped us with all of the details. Our room was beautiful, the setting of the wedding was fantastic, and the food was delicious. My wife and I joked about getting married again every month. We checked out many places...

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Helpful?
Thank Joshua R
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Dear Joshua Congratulations on your wedding and thank you for sharing your recent experience at Pan Pacific Orchard, Singapore. We appreciate and value your endorsement on our service, facilities and food. Your kind words were conveyed to the whole team, special mention to Jia Ler, who has received them with much appreciation. We are looking forward to have you and...

Haifa, Israel
Reviewed 6 days ago NEWvia mobile

Very enjoyable stay. Everything was fine. The room is very large, very clean. However, the coffee in the breakfast is always cold and not tasty. I suggesg the hotel to change the coffee machine to something more desent. I always prefer to stay in this hotel also because of its location

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Helpful?
Thank Rutiro
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore. We are glad that you found our rooms not only clean, but well-equipped with modern amenities. We are also glad that you enjoyed the convenience of staying at our hotel. We hope to welcome you back to the hotel in the near future. Warmest regards, Craig Syphers...

Singapore, Singapore
Reviewed 6 days ago NEW

Customer Service Officer was not friendly and helpful. She failed to advise us on our room level. So my wife and I did a "trial and error". There are specks of dust found on some furnishings. The check-in counters are located closely to one another therefore, I find it a bit intruding and lack privacy.

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Helpful?
Thank shukaz
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your...

Singapore, Singapore
Reviewed 1 week ago NEW

Customer service was not friendly and helpful. She failed to advise us on how to access to our room. My spouse inquired on the differences between cappuccino and mocha because she could not tell them apart. The staff who was manning the hot drinks station (breakfast) replied in a harsh manner and the tone was pretty uncalled for. Pool facade...

Review collected in partnership with Pan Pacific Hotels Group
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Thank 270mrk
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard, Singapore and for sharing with us your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Seafood, International, Asian, Singaporean, Chinese, Japanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $246 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Pan Pacific Hotels Group, Agoda, Priceline and Asiatravel.com Holdings so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
28 questions
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Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on 12th floor was great”
 of 5 bubbles anil412017, 23 Feb 2017 | Read review
“Rooms towards the mineral water pool are quieter and offer the better view.”
 of 5 bubbles r0nny1965, 23 Feb 2017 | Read review
“No comment as I was only there for a night.”
 of 5 bubbles shukaz, 21 Feb 2017 | Read review
“Good value to have the club lounge”
 of 5 bubbles harlaw1, 20 Feb 2017 | Read review
“Go for the refurbished rooms - Pacific Club Rooms”
 of 5 bubbles Kartik_MIKE, 15 Feb 2017 | Read review
5 of 5