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Pan Pacific Orchard

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1,923 Reviews from our TripAdvisor Community

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Showing 1,780: English reviews
Kuala Lumpur, Malaysia
Reviewed yesterday NEW

Check In to the hotel was good, My porter was good, Room was surprisingly comfortable with all the basic stuffs needed for a traveling businessman. I love the breakfast which is superb. The location is excellent, only 10 minutes walk to Ion. .My Singaporean friends who met me in the hotel were equally surprise and liked the room and its...

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Helpful?
Thank Andygoh8989
Oxford, United Kingdom
Reviewed 2 days ago NEW

I always enjoy staying at this hotel. The staff are really friendly and helpful, and they always seems to be smiling! The rooms are a really good size, and the extra large beds are GIANT! Good bath and shower, with nice toiletries. Room service is efficient and again staff are always friendly and smiling. The breakfast is very good, plenty...

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Helpful?
Thank Kate F
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Our associates have evidently embraced the Pan Pacific signature style of personalized care and we believe your kind words will encourage our associates in their commitment in...

Copenhagen, Denmark
Reviewed 2 days ago NEW

stayed here for 20 years and will continue , club rooms and lounge are perfect , staff super friendly ,good food and nice smoking area where you can have a beer ! upgrade to club room that is a good deal !

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Helpful?
Thank Hanska8
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making our hotel your second home when you are in Singapore. We appreciate your loyalty and your continued trust in our hotel and associates. Rest assured that we will do everything it takes to make us deserving of your loyalty. We look forward to seeing you again and as always, continue to be at your service. Warmest...

Adelaide, Australia
Reviewed 2 days ago NEW

We had a 4 day stay in Singapore recently. The hotel was beautiful and the food excellent the staff went out of their way to be helpful and assisted us with all of our enquiries in a friendly and helpful manner. All staff were wonderful but we would like to thank Arjun Sharma for his professional, pleasant and welcoming manner...

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Helpful?
Thank ltzerefos
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard during your recent stay in Singapore. We are pleased to hear that you like our hotel, and that you will return next time you are in Singapore. We are delighted that the impeccable service delivered by our associates was able to exceed your expectations and made your stay...

Singapore
Reviewed 3 days ago NEW

As I write this, we are still here at this spectacular hotel. The room is perfect with a very comfortable bed, spacious quarters and everything anyone would need in a "home away from home." The entire staff has been gracious and accommodating; at no time are you made to feel as if your needs are not being met or ignored....

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1Thank 336kennethy
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for choosing our hotel for your recent stay and for giving us a perfect rating. Our associates have evidently embraced the Pan Pacific signature style of personalized care and we believe your kind words will encourage our associates in their commitment in serving guests better. I will be sure to let our associates know how much of an...

Birmingham, United Kingdom
Reviewed 3 days ago NEWvia mobile

A high standard international hotel with some lovely staff. But why only two desks on reception... It means waiting an age to check in, check out or ask a question. So much frustration amongst those in a queue ....30 minutes when I was there.

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1Thank MrBundy2014
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We sincerely apologise for the shortfalls in service at the reception and would like to assure you that we will continue to conduct the necessary training to...

Reviewed 4 days ago NEWvia mobile

I stayed for one night in December 2016 and found the staff friendly and helpful, the room very comfortable with a good view and the food at breakfast and lunch tasty and well-presented. It's well located and reasonably priced for Singapore.

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1Thank Duncan C
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to seeing you again and as always, continue to be at your service. Warmest regards, Craig Syphers General Manager

Reviewed 5 days ago NEWvia mobile

As an Australian tourist travelling alone, on this trip, I was so impressed by the following staffs who really made me felt that I was in an Asian home than hotel. Special thanks to Annya, umar, ganesan, Randal, Arjun, Roxanne, Ken and many more. I do hope that you acknowledge your staffs as I wished to. I will be back!

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3Thank Rosemary P
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I am very pleased to hear that our associates made your stay pleasant. We look forward to seeing you again and as always, continue to be at...

Reviewed 5 days ago NEWvia mobile

I had stayed over at the hotel in November and had a great time. The place is very close to other road and eating areas. The staff is friendly. Comfortable beds and mineral water pool is a hit. Love to come back.

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2Thank yongminchew
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are pleased to hear that you like our hotel, and that you will return next time you are in Singapore. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We are glad that you found...

Reviewed 1 week ago via mobile

Very nice hotel. Really loved there location. Malls are within walkin distance we had good shopping time. Hotel pool is of mineral water really nice. Only drawback I found that there was no bar near pool. Everything else was perfect, loved the breakfast buffet.

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2Thank Devika S
PanPacOrchard, General Manager at Pan Pacific Orchard, responded to this review

Thank you for making the choice to stay with Pan Pacific Orchard. We are pleased that you enjoyed the convenience of staying at our hotel, which is in the heart of Orchard Road and a very strategic location that brings our guests just a few steps away from must-see attractions and various entertainment options. We are also delighted to hear...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
10 at Claymore
10 at Claymore
Cuisines: Chinese, Japanese, Seafood, International, Asian, Singaporean
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 

Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $229 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Pan Pacific Hotels Group, Booking.com, Expedia, HotelTravel.com, Asiatravel.com Holdings, Agoda, Travelocity, Odigeo, Priceline and Orbitz so you can book your Pan Pacific Orchard reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore
Hotel Style:
#9 Family Hotel in Singapore
#11 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Orchard staff and other travellers.
22 questions
Ask a question
perth
over a year ago
London, United Kingdom

See all questions (22)

Questions? Get answers from Pan Pacific Orchard staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose extra large double bed to get the giant bed!”
 of 5 bubbles 713katef, 4 Dec 2016 | Read review
“Access. Convenient.”
 of 5 bubbles donnyi11, 28 Nov 2016 | Read review
“Views over Orchard Road side may be better”
 of 5 bubbles descon7, 26 Nov 2016 | Read review
“We recommend the Pacific Club rooms”
 of 5 bubbles adriano266, 22 Nov 2016 | Read review
“Club room was great”
 of 5 bubbles 589deeg, 20 Nov 2016 | Read review
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