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Mandarin Oriental, Singapore

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Mandarin Oriental, Singapore
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5,328 Reviews from our TripAdvisor Community

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Showing 4,005: English reviews
Hong Kong, China
Reviewed 1 week ago

When a property carries the Mandarin Oriental brand, it comes with very high expectations. Everyone I have met - from the doorman, front desk, etc. carries the Mandarin Oriental DNA and made me felt welcome. On the downside, this hotel is dated and seriously needs refurbishment. I have stayed here in 2012 for a week and can really tell the...

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Helpful?
Thank rooneeb
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest Thank you for taking time off to share your thoughts with us. It certainly makes our day to learn that our friendly colleagues rendered you exceptional hospitality which made your stay a memorable one. We are indeed fortunate to be situated at the pulse of Marina Bay, which rewards many guests like yourself, fantastic views from...

Reviewed 1 week ago via mobile

Great hotel inside and out. Be aware though that because we booked through Expedia... and upgraded (almost 300 USD a night) we still did not get wifi included in our room. We were given an internet code on our last night to use however not what you expect when you're paying so much for a hotel in 2017. Service and...

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Helpful?
Thank James B
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest Thank you for your positive review. We are glad that our colleagues contributed to making your stay a memorable one. It is also a pleasure to note that you appreciated our excellent facilities and found our location highly convenient to various attractions and entertainment venues. Kindly allow us to share that complimentary Wi-fi is available to...

Guam, Mariana Islands
Reviewed 1 week ago

Staying here from March 24 to 28, 2017. Overall it's a pleasant stay. The view of bay view room was fantastic! However, The front desk staff and duty manager needed more training. The flush of toilet at room needed to be fixed/replaced.

Review collected in partnership with this hotel
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Helpful?
Thank Edwardlu2017
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest It is with regret to learn that your arrival experience was less than perfect. Please accept our sincerest apologies for any inconvenience caused. Your constructive feedback has been taken on most positively and continuous training efforts will be strengthened to achieve service excellence in delighting our guests. We further appreciate you sharing your thoughts with us...

Hong Kong, China
Reviewed 1 week ago

We have had, as usual, a very enjoyable visit. I must say that every time I think we have seen the best of the MO's hospitality, someone else just tops the last experience! This time it was the dinner we just had at Melt, where we were very well looked after by the manager Alex. We had invited our extended...

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Helpful?
Thank AaronYeo
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest It is heartening to note that you had an amazing stay with us and have especially enjoyed the high levels of service and hospitality that we continuously strive to deliver. We take great pride in the service levels the teams provide and it is wonderful to read that those personalised efforts extended by each individual colleague...

Lahore, Pakistan
Reviewed 2 weeks ago

Amazing stay is was i really enjoyed my stay , hospitality of staff. Food was excellent, room service was on top clean room perfect lighting and controls over all it was nice trip and i will prefer again and again to stay in Mandarin Oriental.

Review collected in partnership with this hotel
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Helpful?
Thank m_ishfaq041
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest Thank you for your lavish compliments. We are pleased to hear that you were provided with unrivalled hospitality and that our culinary excellence left a great impression on you. It is also heartening to note that you revelled in our well-appointed room furnished with the finest of amenities. Your kind words will definitely be shared with...

Reviewed 2 weeks ago via mobile

Just love this place , great view over the city skyline , wonderful pool and good selection of restaurants , stayed here first time in singapore 10 years ago and always come back , great team and service every time

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Helpful?
Thank Jan M
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest Thank you for your glowing review. It brings us great pleasure to hear that you enjoyed the breathtaking view of the Marina Bay and the stylish outdoor pool. We are also thrilled that you appreciated our award-winning restaurants and the exceptional hospitality rendered by our great colleagues. We hope to welcome you back for another amazing...

Reviewed 2 weeks ago

The Mandarin Oriëntal Hotel is looking over the beautiful skyline of Marina Bay. It's location is perfect and you can stroll along the bay where you will be astonished by the beauty of the architecture of the surrouding buildings. In the evening when it is dark the lights that shine on them make the atmosphere fairylike. At the time we...

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Helpful?
Thank Barend S
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest We are indeed fortunate to be situated at the heart of Marina Bay, which rewards many guests like yourself, a picturesque view of the Marina Bay and convenience to a myriad of attractions and entertainment venues. Likewise, we are glad that you savoured the sumptuous breakfast delights and found our colleagues amicable. Your compliments on our...

Reviewed 2 weeks ago via mobile

Delivers on many of the high standards you would expect from Mandarin Oriental, particularly around service. The pool is lovely with great views of the bay. However, while clean, the interiors feel dated and very business traveller orientated. Breakfast is sprawling, but I would favour a bit less choice for higher overall quality, and the ambiance could be much fresher...

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Helpful?
Thank Nour M
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest We are delighted to hear that that you were taken care by our intuitive team during your recent stay. Your praises on our stylish outdoor pool and magnificent view of the Marina Bay are also truly appreciated. Please be assured that your feedback on the hotel’s interiors has been duly noted and will be taken into...

Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

Service was spot on as per usual at the Mandarin Oriental hotels. The staff were friendly and always on the ball. The bed was exceptionally comfortable and the room facing the Harbor had a pleasant view. However the hotel needs a refurbishment. The carpet makes the place look old and the furniture could do with a change to something more...

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Helpful?
Thank Joelstravelreviews
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest It certainly makes our day to note that you experienced the legendary hospitality provided by our friendly colleagues. We are also glad that you revelled in the mesmerising view of the Marina Bay from the comfort of your well-appointed room. Kindly be assured that your feedback about the hotel’s interior has been noted for future development...

Truro, United Kingdom
Reviewed 2 weeks ago

Decided to treat ourselves to this hotel to end our travels after 3 months away from home. What a good choice! The hotel is exemplary in every way and the Club Lounge was the icing on the cake. Now looking at Mandarin Oriental hotels in other locations.

Review collected in partnership with this hotel
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Helpful?
Thank mh1968
Jess L, Hotel Manager at Mandarin Oriental, Singapore, responded to this review

Dear Mandarin Oriental Guest We are ecstatic that your experience with us has been truly memorable. Your ringing endorsement of our day to day efforts will most certainly be shared with our team as I am confident it will be a great source of motivation for them to consistently go above and beyond for all our guests. We look forward...

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Staying in Marina Bay

Neighbourhood Profile
Marina Bay
More of a mini city than a neighbourhood in the traditional sense, the iconic Marina Bay aims to dazzle and entertain visitors of all kinds. This is the Singapore found in glossy brochures, featuring a world-class hotel, casino, shops, restaurants, bars, and other attractions all geared towards pure entertainment. The SkyPark at Marina Bay Sands provides a stunning view of the city, a must-see photo opportunity for visitors and locals alike. The ArtScience Museum always has a top-quality exhibition, and Gardens by the Bay is a fascinating manifestation of the government’s vision of Singapore as a “city in a garden”. Enticing Marina Bay is well worth a visit.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Dolce Vita at Mandarin Oriental
Dolce Vita at Mandarin Oriental
Cuisines: Italian, European
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for five consecutive years (2012 to 2016). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 

Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Region: Singapore > Singapore > Marina Bay
Price Range: $362 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Booking.com, Hotels.com, Expedia, Hotwire, Orbitz, Agoda, Travelocity, TripOnline SA, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your Mandarin Oriental, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#15 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Singapore staff and other travellers.
51 questions
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Questions? Get answers from Mandarin Oriental, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room facing the Marina Bay (lagoon)”
Edmundo_de_ABQ, 29 Apr 2017 | Read review
“Choose a room with a view facing Marina Bay”
MatthewMusing, 20 Apr 2017 | Read review
“Upgrade to club.”
zxcbv, 20 Apr 2017 | Read review
“Book a Marina Bay room”
Redjonny87, 19 Apr 2017 | Read review
“My room was facing Pan Pacific on the lower floors which should be avoided.”
rooneeb, 18 Apr 2017 | Read review
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