Check in was fast and no crowd on a Sunday noon. Good service and friendly staff. Room was spacious and satisfactory. Complimentary late check out with birthday cake was also offered by the hotel. Pleasant experience. Will definitely come back soon!
Long overdue review as I was occupied with work & family. Had 2 stays in Fairmont late last year, back in October and subsequently November. First stay was a surprise for my wife's birthday, and I've got to say that the excellent service started even before our arrival. Their prompt response to my email to accommodate my requests gave me a peace of mind, knowing that everything were taken care of. Special mention to Assistant Duty Manager, Amanda Ng who received us during the check in process. Pleasant smile throughout and her explanation on the amenities provided was clear and precise. My wife was extremely touched by the birthday cake together with a card upon entering the room. Another cake was also presented when we our in room dining meal came when we ordered the following day. Our great experience during our stay in October got us coming back in November. Our two little kids enjoyed every bits of it as well, from the pool to the wide spread of choices of in room dining. Massive thank you to the wonderful staffs of Fairmont Singapore, special mention to ADM Amanda Ng for providing such impeccable service throughout our stay. We'll definitely be back again!…
Celebrated my wife's birthday at Fairmont and the hotel prepared cakes and some welcome gifts for the special day! Check in and out was a breeze and most importantly, the hotel cleanliness is 5*! If there's is an improvement to be made, maybe the bed can be abit firmer (just a personal preference) Other than this, everything else is excellent!
The service is excellent here. The staff are so accommodating and so responsive. The room is very spacious and I love the sleek design of it. The view of the city is also really beautiful from my room. I love the sustainable features such as the in-room water dispenser which allows me to enjoy my stay without feeling too guilty about hurting the environment. On the 7th day during my quarantine, they even sent a special dessert to my room to congratulate me for being halfway through my quarantine. Which is so thoughtful of them.
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