Our 2nd visit - loved it. Great check in with friendly helpful staff. Fabulous room, very comfortable and spacious. Enjoyed the Horizon club - great breakfast, afternoon snacks and drinks. Lovely po area for relaxing. Superb location for access to shopping areas and Botanical Gardens.
We had a short stay at the Shangri-la on our way to Vietnam but it beca e the highlight of our trip. From the moment we arrived to the moment we left we received amazing service. The people who stood out were Yana on reception and Rajagopal, the cheif concierge. Yang went to great effort to find us a room when we checked in early. My wife is disabled and needed a rest but our room wouldn't be ready for some time. Yana negotiated a beautiful upgrade for us a d did everything possible during our stay to make is comfortable for us, especially my wife. Rajagopal was an enormous helper every day, giving advice, booking excursions, finding taxis and much more. I think he had the biggest impact on our stay. Our room was beautifully presented and well maintained. It was my birthday and we were surprised to find a small birthday cake and card in our room. While we were staying at the hotel they also hosted an enormous international security conference that had a massive impact on the hotel, the staff, guests and the whole city, but staff did as much as they could to minimise impact on other guests. Make no mistake, this is an expensive hotel, but they provide great service and great rooms. The food is excellent and the environment lovely. …
Decided to take mom for high tea and of course, we thought of shangri-la. We do miss how rose verandah used to be. :( Here's the thing, I was recently discharged hence I am using a walking stick as I had undergone an operation. This is when I met the empathetic, friendly, and effervescent KUMAR. He not only helped my mom who happens to use a walking stick but after settling her, KUMAR also waited to help me safely to the lobby lounge. KUMAR is the epitome of first class service and waves the Shangri-La flag proudly as this is exactly what one expects from a hotel chain that prides themselves on excellent customer experience.
I’ve stayed at the Shangri-La in Pairs and had a great experience so I was expecting similar (as far as room quality) in Singapore but it’s wasn’t the case. First, the location is about a 15 min walk to orchard shopping / dining area which is a wonderful place to visit so location is ok but not the best since it’s still a 15 min walk in the humidity (there are hotels right on orchard which looked really nice). The rooms are large and spacious but definitely looked old and outdated. It was built in the 70’s and no major renovations have been done and it definitely shows. OUR ROOM HAD A LEAK FROM THE CEILING the entire time- our room felt / smelled musty. Little details of the hotel were dirty, like the swimming pool valet and many other areas. The food was good at their main restaurant, Line. We had breakfast there every morning outside on the patio but the worries chased away the birds by SPRAYING A CHEMICAL ON THE BIRDS to shoo them away which I imagine burns their eyes and I think is cruel. This hotel is very run down, is fake luxury - you’d be better off at a more economical hotel that’s newer/cleaner. I tried adding videos of the leak from the ceiling but aren’t able to upload videos so I’m trying to show screenshots but it’s difficult to capture the water drops from the ceiling.…
This a lush forest inside of a hotel in Singapore. My family really enjoyed the pool, the Line restaurant, and our room with a backyard! Comfortable, clean, and beautiful. Service was prompt and friendly. A great choice for families. The pool was especially wonderful.
We come every Sunday afternoon and we love have lunch in the lobby and the reason we come so often is due to people like Wendy Wan. She is incredible hardworking, friendly and attentive and extremely kind and professional., we know her for many many years and she keeps the great reputation of Shangri la I would also like to mention Summer, Ella and Joycelyn, wonderful lovely ladies, hard working all making our Sundays memorable. thank you (AnaMaria)
This is a great hotel for families. My daughter is 8 yo and loved it. She had such a wonderful time on the treasure hunt and at the pool and water park. It was also a very nice and comfortable hotel for us - the parents. They seem to have found a good balance between between catering for adults and children. The only place this balance seemed to be missing was breakfast where we were consistently seated in an area full of babies and toddlers which made breakfast a loud and stressful experience. The food at breakfast was great however with an amazing amount of choices. This will be our go to hotel in Singapore
Yes I arrived here last Wednesday & was impressed how very friendly all the staff were ,nothing was to much trouble. The Room was excellent as is the location Just 5 minutes walk from facilities. The staff in the restaurant were also extremely friendly & attentive. I had forgotten to pack an umbrella and they very kindly gave me one at the desk, thats what I call really good service. I will most definitely be returning here in the future, I would recommend this hotel to any one without hesitation.
My mother who is 90 years old stayed at the Shangri la in Singapore. We arrived smoothly were taken straight to a room, when i asked if the 2nd room was nearby I was told that we only had 1 room booked. After a brief discussion we were taken down to the lobby and they again said 1 room was booked. Upon further duscussion they rechecked and found yes we had 2 rooms, however both on different floors. They then wanted a credit card to put money on hold even though both rooms were fully paid for. I subsequently found out that they'd put $7800 on hold when in fact I was told they should only have put $5000 This was a very stressful exhausying start to a holuday with my elderly mother which is not what we expected. The rooms were lovely, staff attentive and 4 days later we were put on the sane floor, but the start was less than desired. The television options were also very limited and repetative. Again I expected better than this. The concierge staff were amazingly helpful, especially Imran. Inspite of all the planning, things go wrong.…
We booked for 2 nights as our flight was after midnight, so we only actually stayed for 1 night. We booked a de-luxe club room which suited our purpose it was clean and had all the facilities. It wasn't massive but it did the job. We also got club access this was great, the food and drinks were all good, service top notch. We did use the pool first on arrival at night and the second day to chill it was really good. We would definitely stay again.