We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
22 Orange Grove Rd Orchard Road, Singapore 258350 Singapore
E-mail hotel
26 people are viewing this hotel
Hotel direct offer!Nature Lovers Playcation with Gardens by The Bay
Expedia.com
US$296
View deal
Free cancellation until 22-12-10
Booking.com
US$279
View deal
Priceline
US$295
View deal
Free cancellation until 22-12-09
Reserve now, pay at stay
Hotels.comUS$296
TravelocityUS$296
travelup.comUS$307
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2583)
Dining (393)
Videos (15)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.

About

#29 of 383 hotels in Singapore
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Be welcomed by Shangri-La Singapore's Asian service from the heart, step into its striking lobby oasis and discover a world of luxurious indulgence. Nestled within 15 acres of tropical landscaped gardens, guests are warmly embraced by the hotel’s distinct service and smiles. A sanctuary in the heart of the city, this tropical hideaway provides a vibrant and diverse social scene, unparalleled culinary experiences and family facilities to indulge in the best of everything, or simply relax, unwind and let the world go by.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children's playground
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighbourhood
Languages Spoken
English, Chinese, Filipino, Japanese and 1 more
Hotel links
Special Offer:Nature Lovers Playcation with Gardens by The Bay
7200Reviews74Q+A100Room tips
Traveller rating
  • 5,391
  • 1,179
  • 345
  • 134
  • 109
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
joanne wrote a review Nov. 2022
Newcastle upon Tyne, United Kingdom13 contributions19 helpful votes
Our 2nd visit - loved it. Great check in with friendly helpful staff. Fabulous room, very comfortable and spacious. Enjoyed the Horizon club - great breakfast, afternoon snacks and drinks. Lovely po area for relaxing. Superb location for access to shopping areas and Botanical Gardens.
Read more
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 3 days ago
Dear Joanne, Thank you for taking the time to share with us a review of your recent stay. I am heartened to know that the facilities, convenient location and culinary offerings played a part in making your stay a memorable one. Your kind compliment for the warm service extended by the team is very much appreciated. I look forward to the opportunity to delight you again in the near future. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
graham_ward wrote a review Aug. 2022
Stockport, United Kingdom141 contributions64 helpful votes
Hotel's Favourite
We had a short stay at the Shangri-la on our way to Vietnam but it beca e the highlight of our trip. From the moment we arrived to the moment we left we received amazing service. The people who stood out were Yana on reception and Rajagopal, the cheif concierge. Yang went to great effort to find us a room when we checked in early. My wife is disabled and needed a rest but our room wouldn't be ready for some time. Yana negotiated a beautiful upgrade for us a d did everything possible during our stay to make is comfortable for us, especially my wife. Rajagopal was an enormous helper every day, giving advice, booking excursions, finding taxis and much more. I think he had the biggest impact on our stay. Our room was beautifully presented and well maintained. It was my birthday and we were surprised to find a small birthday cake and card in our room. While we were staying at the hotel they also hosted an enormous international security conference that had a massive impact on the hotel, the staff, guests and the whole city, but staff did as much as they could to minimise impact on other guests. Make no mistake, this is an expensive hotel, but they provide great service and great rooms. The food is excellent and the environment lovely.
Read more
Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Use the concierge service for all your needs.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded Aug. 9, 2022
Dear Graham, A very happy belated birthday to you and thank you for sharing this lovely review with us. I am thrilled to read that you had a pleasurable stay and found the service from the team to be exceptional. The team is passionate about delivering the very best service and I will be sure to share your kind feedback with every one of them. Both Yana and Raj are equally delighted to be of assistance to you. Thank you once again for sharing your experience on Tripadvisor and I sincerely look forward to welcoming you and your wife back soon. Best Regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sadie-Jane N wrote a review Nov. 2022
Singapore, Singapore71 contributions63 helpful votes
Decided to take mom for high tea and of course, we thought of shangri-la. We do miss how rose verandah used to be. :( Here's the thing, I was recently discharged hence I am using a walking stick as I had undergone an operation. This is when I met the empathetic, friendly, and effervescent KUMAR. He not only helped my mom who happens to use a walking stick but after settling her, KUMAR also waited to help me safely to the lobby lounge. KUMAR is the epitome of first class service and waves the Shangri-La flag proudly as this is exactly what one expects from a hotel chain that prides themselves on excellent customer experience.
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 3 days ago
Dear Guest, Thank you so much for your compliments! We are glad to learn that your overall visit with us was an enjoyable one and I am glad that our team member, Kumar has played a part in making your experience with us a pleasant and memorable one. We sincerely look forward to the opportunity to delight you again in the future. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susie W wrote a review Nov. 2022
San Francisco, California1 contribution
I’ve stayed at the Shangri-La in Pairs and had a great experience so I was expecting similar (as far as room quality) in Singapore but it’s wasn’t the case. First, the location is about a 15 min walk to orchard shopping / dining area which is a wonderful place to visit so location is ok but not the best since it’s still a 15 min walk in the humidity (there are hotels right on orchard which looked really nice). The rooms are large and spacious but definitely looked old and outdated. It was built in the 70’s and no major renovations have been done and it definitely shows. OUR ROOM HAD A LEAK FROM THE CEILING the entire time- our room felt / smelled musty. Little details of the hotel were dirty, like the swimming pool valet and many other areas. The food was good at their main restaurant, Line. We had breakfast there every morning outside on the patio but the worries chased away the birds by SPRAYING A CHEMICAL ON THE BIRDS to shoo them away which I imagine burns their eyes and I think is cruel. This hotel is very run down, is fake luxury - you’d be better off at a more economical hotel that’s newer/cleaner. I tried adding videos of the leak from the ceiling but aren’t able to upload videos so I’m trying to show screenshots but it’s difficult to capture the water drops from the ceiling.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Susie, Thank you for your feedback regarding your recent stay. The safety and well-being of our guests are of utmost priority. Given the increase in bird population in the hotel, the management has decided to relocated the birds to another location in a safe and humane manner. A registered bird proofing company in Singapore has been engaged to do so professionally and please be assured that the company has taken steps to ensure the birds are released safely in another part of the island. Once again, we appreciate you taking the time to share this review. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jennifervTRAVELZ wrote a review Nov. 2022
408 contributions40 helpful votes
+1
This a lush forest inside of a hotel in Singapore. My family really enjoyed the pool, the Line restaurant, and our room with a backyard! Comfortable, clean, and beautiful. Service was prompt and friendly. A great choice for families. The pool was especially wonderful.
Read more
Date of stay: July 2022
Value
Rooms
Service
Room Tip: Rooms overlooking the pool are great because you can see how busy it is.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Jennifer, Thank you for choosing Shangri-La Singapore as the preferred hotel for your stay with your family and sharing the pleasant experience through a detailed review. I am delighted to know that you specifically enjoyed the service in various touchpoints, such as the family facilities, well-appointed guestroom and signature Asian hospitality from the team. Thank you for your stamp of approval and recognition. My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blue Fin wrote a review Nov. 2022
4 contributions
We come every Sunday afternoon and we love have lunch in the lobby and the reason we come so often is due to people like Wendy Wan. She is incredible hardworking, friendly and attentive and extremely kind and professional., we know her for many many years and she keeps the great reputation of Shangri la I would also like to mention Summer, Ella and Joycelyn, wonderful lovely ladies, hard working all making our Sundays memorable. thank you (AnaMaria)
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, Thank you so much for your compliments! We are glad to learn that your overall experience with us was an enjoyable one and I am glad that our team members, Wendy, Summer, Ella and Joycelyn have played a part in making your experience with us a pleasant and memorable one. We sincerely look forward to the opportunity to delight you again in the future. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Annie M wrote a review Nov. 2022
Sydney, Australia170 contributions162 helpful votes
This is a great hotel for families. My daughter is 8 yo and loved it. She had such a wonderful time on the treasure hunt and at the pool and water park. It was also a very nice and comfortable hotel for us - the parents. They seem to have found a good balance between between catering for adults and children. The only place this balance seemed to be missing was breakfast where we were consistently seated in an area full of babies and toddlers which made breakfast a loud and stressful experience. The food at breakfast was great however with an amazing amount of choices. This will be our go to hotel in Singapore
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Guest, Thank you for choosing Shangri-La Singapore as the preferred hotel for your stay with your family and sharing the pleasant experience through a detailed review. I am delighted to know that you specifically enjoyed the service in various touchpoints, such as family facilities and culinary offerings available. Thank you for your stamp of approval and recognition. My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah Jane wrote a review Nov. 2022
Singapore, Singapore1 contribution
Yes I arrived here last Wednesday & was impressed how very friendly all the staff were ,nothing was to much trouble. The Room was excellent as is the location Just 5 minutes walk from facilities. The staff in the restaurant were also extremely friendly & attentive. I had forgotten to pack an umbrella and they very kindly gave me one at the desk, thats what I call really good service. I will most definitely be returning here in the future, I would recommend this hotel to any one without hesitation.
Read more
Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Sarah, We are pleased to know you had an overall positive experience in our hotel and especially enjoyed our facilities and offerings. I am delighted to know that you specifically enjoyed the service extended by the team. Thank you for your stamp of approval and recognition. My team and I look forward to the opportunity of welcoming you back to our property and creating many more wonderful memories. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fiona1815 wrote a review Nov. 2022
Melbourne, Australia2 contributions
My mother who is 90 years old stayed at the Shangri la in Singapore. We arrived smoothly were taken straight to a room, when i asked if the 2nd room was nearby I was told that we only had 1 room booked. After a brief discussion we were taken down to the lobby and they again said 1 room was booked. Upon further duscussion they rechecked and found yes we had 2 rooms, however both on different floors. They then wanted a credit card to put money on hold even though both rooms were fully paid for. I subsequently found out that they'd put $7800 on hold when in fact I was told they should only have put $5000 This was a very stressful exhausying start to a holuday with my elderly mother which is not what we expected. The rooms were lovely, staff attentive and 4 days later we were put on the sane floor, but the start was less than desired. The television options were also very limited and repetative. Again I expected better than this. The concierge staff were amazingly helpful, especially Imran. Inspite of all the planning, things go wrong.
Read more
Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 1 week ago
Dear Fiona, Thank you very much for sharing your feedback with regard to your recent stay with us. I am disappointed to learn that your stay experience fell short of expectations. I do sincerely appreciate your feedback regarding the mishaps that you encountered. We are committed to ensuring that our guest experience is a pleasant one and I am sincerely sorry it was not reflected this time round. Despite the above, I am pleased to know that you enjoyed your stay was made memorable by the excellent service extended by the team, in particular Imran. Thank you once again for sharing your feedback with us. I do hope you will let us have the opportunity to welcome you back again. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HobyJoby1 wrote a review Nov. 2022
Leeds, United Kingdom166 contributions133 helpful votes
We booked for 2 nights as our flight was after midnight, so we only actually stayed for 1 night. We booked a de-luxe club room which suited our purpose it was clean and had all the facilities. It wasn't massive but it did the job. We also got club access this was great, the food and drinks were all good, service top notch. We did use the pool first on arrival at night and the second day to chill it was really good. We would definitely stay again.
Read more
Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from SLS Team, Owner at Shangri-La Singapore
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to leave us a review of your recent visit. I am heartened to know that you had a pleasant stay with us and especially enjoyed the well-appointed guestroom, The Horizon Club Lounge and facilities available. We look forward to creating more wonderful memories with you again in the near future. Best regards, John Rice General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
PRICE RANGE
US$265 - US$385 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la hotel singapore, shangri la singapore
LOCATION
SingaporeSingaporeNassim / Orchard Road / Tanglin
NUMBER OF ROOMS
792
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Shangri-La Singapore - UPDATED 2022 Prices, Reviews & Photos - Hotel - Tripadvisor

Frequently Asked Questions about Shangri-La Singapore
Which popular attractions are close to Shangri-La Singapore?
Nearby attractions include Origin Bar (0.10 km), MAD Museum of Art & Design (0.5 km), and buds By Shangri-La (0.2 km).
What are some of the property amenities at Shangri-La Singapore?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Singapore?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Singapore?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Singapore?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Shangri-La Singapore?
Conveniently located restaurants include Waterfall Ristorante Italiano, Hua Ting Restaurant, and Origin Grill.
Are there opportunities to exercise at Shangri-La Singapore?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Singapore have an airport shuttle?
Yes, Shangri-La Singapore offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Singapore have airport transportation?
Yes, Shangri-La Singapore offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Singapore?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Singapore offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.