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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,320 Reviews from our TripAdvisor Community

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Showing 3,669: English reviews
Jakarta, Indonesia
Level Contributor
312 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 February 2015

I was spending 3 nights at this hotel last weekend. This hotel still amaze me with its charm. On checked in, I was up graded to a better room with access to the club lounge at the top of the hotel which always serves drinks, finger foods, and fruits. Breakfast can be either at the 1st level restaurant or at... More 

Helpful?
Thank Suria_Nataadmadja
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Suria_Nataadmadja Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at the Horizon Club. Please know that your compliments are much appreciated and will be shared with my colleagues, especially the Housekeepers, spa therapists and chefs. I look forward to welcoming you back soon. With best regards Reto... More 

Melbourne, Australia
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 February 2015 via mobile

What a place to stay close to everything you need for a great holiday in Singapore the staff are very friendly and the food is amazing. Would highly recommend staying here.very close to universal studios and monorail. About a 10 minute drive into town.

Helpful?
Thank Craig E
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Craig E, Thank you for sharing this review with us on TripAdvisor. We are glad that you enjoyed your stay with us as well as the central location of our hotel. We appreciate your kind recommendation and look forward to welcoming you back again soon. Best regards, Reto Klauser Vice President and General Manager More 

Manila
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 February 2015 via mobile

I got to say I am rarely disappointed by the world class service that Shangrila has to offer, anywhere in the world. We had our first Shang rila experience about 15 years ago on New Year's Eve . It was quite the experience complete with a spectacular view of the fireworks over the skyline and a grand ball to boot.... More 

Helpful?
Thank GitanaM D
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear GitanaM D Welcome back to Shangri-La! Thank you for sharing your compliments via Tripadvisor. Praises from loyal friends of Shangri-La, like yourself, are especially precious to us. I look forward to welcoming your family and you back soon. With best regards Reto Klauser Vice President and General Manager More 

Bangalore
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 February 2015

This is an overrated hotel. the advantage is that it is close to Orchard Road. Housekeeping is poor. The food is great. Breakfast is a huge spread but if you stay for more than a couple of days, it's terribly repetitive. Try calling the concierge or the front desk from your room and rest assured that you need to try... More 

Helpful?
4 Thank RohiniS
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear RohiniS Welcome back! Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com... More 

Sydney
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 February 2015

Upon check-in we had upgraded a room to a horizon club room for a fee so we could get a free late check-out (with a toddler and a tiny 6 week baby it just must have). It was a huge room with the great view. It had everything what we needed for little ones and for us. The pool area... More 

Helpful?
2 Thank Galprin
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Galprin, We are glad to hear that you had an overall positive stay and thank you for your compliments about the service, pool, restaurants and gardens. We are disappointed to hear of your less-than-satisfactory experience during your departure, and sincerely apologise for any frustration caused. Please be assured that we have shared your comments with our team who continually... More 

London, United Kingdom
1 review
Reviewed 24 February 2015

We cannot commend the hotel more highly. Nothing was too much trouble and spending a few days surrounded by the flora and fauna of this remarkable hotel was a total delight, giving us much needed peace after a long 12 hour flight from London. We cannot wait to return again in 2016. The Spa facilities were excellent and we had... More 

Helpful?
Thank jeancraven
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Jeancraven Many thanks for sharing your positive review via Tripadvisor! I am truly glad to know that you have enjoyed your Shangri-La experience. Please know that your compliments are very much appreciated and will be shared with my colleagues, especially the therapists at CHI, The Spa and our chefs. More 

Selby, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 February 2015

Having stayed in Singapore twice previously we decided to stay at the Shangri-La for 3 nights at the beginning of our vacation now I must admit I'm somewhat biased as I would choose to stay in a Shangri La hotel over and above any other hotel chain in the Far East even on price. The one thing I have found... More 

Helpful?
1 Thank Peter020362
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Peter020362 Many thanks for sharing your kind compliments via Tripadvisor! Praises from loyal friends of Shangri-La, like yourself, are especially precious to us. I am glad to know that you have enjoyed your stay at the Horizon Club. Please be assured that I will share your positive feedback with my colleagues. I look forward to welcoming both of you... More 

Luxembourg City, Luxembourg
Level Contributor
196 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 22 February 2015 via mobile

I stayed a couple of days here. The reception is exceptional, from the welcome to problem solving, organizing, always with a smile ready to accommodate you wherever possible. My special gratitude and thanks for the team. Room was impeccable, fresh fruit every day, amenities...the hotel is very well kept and you don't have the impression that your are in a... More 

Helpful?
2 Thank Kuni07
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Kuni07 Thank you for sharing your compliments via Tripadvisor! I am happy to learn that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager More 

Austin, Texas
Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 February 2015

We stayed just one night at the Shangri-La but we loved every moment of it. The room was large and clean with a very comfortable bed and beautiful views. We loved the high-tech lights and curtains and service call. Service was impeccable and all the staff we encountered were very friendly and super helpful. The pool was delightful and offered... More 

Helpful?
Thank readingrose77
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Readingrose77 Thank you for sharing your positive feedback via Tripadvisor. I am truly glad to know that you have enjoyed your Shangri-La experience. Please be assured that your compliments will be shared with my colleagues. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager More 

London, United Kingdom
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 22 February 2015

We stayed two nights there prior to a cruise, We booked a Deluxe Pool View room in the Garden Wing. Sounded lovely but as we were allocated a room on the 9th floor the only view of the pool we had was by leaning over the balcony which was not a pleasant experience... The room was ok but felt slightly... More 

Helpful?
Thank daniel_london_11
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Daniel_Lodnon_11 Many thanks for sharing your review via Tripadvisor. I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. The chefs would be delighted to know that you have enjoyed your dining experiences too. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $390 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Shangri-La Hotels and Resorts, Ctrip TA, Priceline, Agoda, Odigeo, Hotels.com, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
47 questions
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is best!”
 of 5 bubbles Worlds_of_Wonder, 1 Dec 2016 | Read review
“Tower will be nice when building works is complete”
 of 5 bubbles MarkB1234, 28 Nov 2016 | Read review
“Get a high floor room to try and get away from construction noise and views.”
 of 5 bubbles BloodDr, 27 Nov 2016 | Read review
“Garden Wing with pool view is very pleasant and quiet”
 of 5 bubbles AnnieW903, 22 Nov 2016 | Read review
“The Valley Wing is the choice for many heads of state, presidents and dignitaries. it is exquisite and they treat you royally.”
 of 5 bubbles Nomad453, 21 Nov 2016 | Read review
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