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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,477 Reviews from our TripAdvisor Community

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Showing 3,805: English reviews
Kuala Lumpur, Malaysia
Reviewed 13 April 2015

Stayed here for 3d2n with my 2 young boys. As our flight was early, I thought of just dropping of the bags. Turns out, there was an available room and they let us check in at 8am. Yes, the hotel does look tired and old. But the hotel is still very opulent and majestic. It is located in a paradise...

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Helpful?
2Thank Elina S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Elina S Many, many thanks for your heartwarming review via Tripadvisor! I am encouraged to read your compliments. Please know that your kind words mean a lot to us. I will certainly share all your positive feedback with my colleagues, especially Mel at the Tower Wing reception. Your kind suggestions are very much appreciated and will be looked into....

Gold Coast, Australia
Reviewed 12 April 2015 via mobile

We loved everything about this hotel. We stayed 7 nights and had such a great time. From the gift bags given to our kids on arrival, the gorgeous presents I received on my birthday, the sublime pool area and the lovely breakfast buffet every morning this hotel is absolute luxury. Would not hesitate to recommend!

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Thank Caroline M
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Carogavdan Happy belated birthday! Many thanks for sharing your beautiful photograph of our Saturday Night Flippers pool party. I am glad to know that your family and you have enjoyed your stay at the Garden Wing - our urban resort. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General...

Auckland Region, New Zealand
Reviewed 12 April 2015

We only had a short 1 night stay with the Shangri la since it was our stop over en route to Auckland. We stayed here with our 2 children ( 2 years old and 3 months old)One of the best highlight for us was the swimming pool.Our 2 years love the swimming pool and couldn't get enough of it. There...

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1Thank patman45
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Patman45 Thank you for sharing your beautiful photographs and feedback via Tripadvisor! While I am delighted to know that your family and you have enjoyed your Garden Wing experience, I am concerned to read your comments about the Lobby Court and billing issue. May I please request that you contact me directly so that I can apologise to you...

Aberdeenshire
Reviewed 12 April 2015

Stayed here for 3 nights in a deluxe garden wing room on the 4th floor with what was meant to be a city view, but all we could see were trees from our balcony. When you enter the hotel it is very impressive, but we were disappointed with our room as it looked very dated. There was a huge choice...

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2Thank AberdeenshireWarrior
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear AberdeenshireWarrior Thank you for sharing your feedback via Tripadvisor. I am sorry to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards Reto...

Oldham
Reviewed 12 April 2015

Arriving tired from a 15 hour journey our extremely helpful and polite concierge (Cloe) signed us into a corner suite in the Garden Wing. A complimentary cup of tea during check in and an orchid as a gift to my wife. Although check wasn't officially for another 3 hours, Cloe located the nicest of suites for us and accelerated the...

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2Thank Roger P
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Roger P Many thanks for your kind recommendation via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. Please be assured that your positive feedback will be shared with my colleagues, especially Chloe and Siyun. The chefs at The Waterfall will be delighted to read your compliment. I...

Melbourne
Reviewed 11 April 2015

Stayed at the Shangri La Singapore for a week and enjoyed all the facilities, especially the Horizon Club where the service upon arrival all the way through the week was outstanding. Recommend Horizon Premier room, and with access to level 24 club lounge, where from brekky service and all day service from morning tea, lunch, afternoon tea and evening cocktails......great...

Review collected in partnership with shangri-la.com
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Thank Maccatraveller
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Maccatraveller Many thanks for choosing to celebrate Easter with us, and for your kind recommendation via Tripadvisor! It was very encouraging to read your compliments. I am delighted to know that your family and you have enjoyed your stay at the Horizon Club, especially the Easter Egg Hunt for the little ones. I look forward to welcoming all of...

Bali, Indonesia
Reviewed 10 April 2015 via mobile

Just an OK 5 star hotel which arguably charges you more than what the hotel really is worth. Its an average 5 star hotel, so it's all fine, but the 'premium price' is not really worth it. And I even had a decent corporate rate.

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2Thank Bart V
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Bart V Thank you for your review via Tripadvisor. I am concerned to read that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look forward to hearing from you soon. With best regards Reto...

Eastleigh, United Kingdom
Reviewed 10 April 2015

Magnificent is the best way to describe the building with the wealth of marble. The stunning gardens are a haven for birds and squirrels. We last visited this hotel four years ago and we left feeling like royalty. Nothing has changed. Racial harmony reigns here. All are welcome, and the festivals of all cultures are marked. It was Easter and...

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Thank maggieallington
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Maggieallington Welcome back! Many thanks for sharing your lovely photographs and compliments via Tripadvisor. Positive feedback from our loyal friends, like yourself, are precious to us. I am glad to read that you have enjoyed the Easter celebrations at our hotel as well as your dining experiences. My colleagues, especially our chefs, will be encouraged to read your praises....

Camberley, United Kingdom
Reviewed 10 April 2015

Our third visit to this hotel and it is as god as ever. We needed a late check out, so we upgraded to the Valley Wing. Huge room, very quiet and comfortable, access to private lifts, a private breakfast room, exclusive concierge and a private lounge and entrance. Well worth the extra cost. The staff are very helpful and attentive...

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1Thank Michael S
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Michael S Welcome back! Many thanks for choosing to celebrate Easter with us, and for sharing your positive review via Tripadvisor. I am delighted that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. I look forward to welcoming you back on your 4th visit soon. With best regards Reto Klauser Vice President and General...

Tampere, Finland
Reviewed 10 April 2015

We were coming from Bali on our way back to Europe, and booked one night in Shangri-La Singapore. Whole experience was excellent: the hotel has excellent pool area for relaxing, and it's within 10 minutes walking from the shops of Orchard road. We got excellent service and even well extended check-out time due to a late flight to Europe.

Review collected in partnership with shangri-la.com
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1Thank 371henrim
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear 371henrim Thank you for choosing to spend your evening at Shangri-La Hotel, Singapore! I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming both of you back soon. With best regards Reto Klauser Vice President and General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $396 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing the Garden/pool.”
 of 5 bubbles E9457MTrichardb, 21 Mar 2017 | Read review
“Balcony overlooking the pool”
 of 5 bubbles glennrleduc, 20 Mar 2017 | Read review
“The suites on the 17th floor are excellent.and very quiet even though some renovations are being carried out.”
 of 5 bubbles YorkiePontefract, 17 Mar 2017 | Read review
“a place where you can open your window, that will allow some privacy. That is full enjoyment”
 of 5 bubbles bwpbmi, 11 Mar 2017 | Read review
“Pool-facing Garden Wing rooms with large balcony are our favourites.”
 of 5 bubbles ukdoodlebug, 6 Mar 2017 | Read review
5 of 5