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Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
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4,447 Reviews from our TripAdvisor Community

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Showing 3,779: English reviews
Budapest, Hungary
Reviewed 20 March 2015 via mobile

I have bookd a standard room and got an upgrade to the nicer wing of the Hotel! Great rooms facility,frendly staff, great pool area great for a family visit too, if you have to go for bussines they can stay at the hotel! Im sure will go back! Worth a visit!

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2Thank Ozzjet
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Ozzjet Many thanks for sharing your positive review via Tripadvisor! I am delighted to know that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon. With best regards Reto Klauser Vice President and General Manager

London, United Kingdom
Reviewed 20 March 2015

I have stayed here before. Nice place to stay when you are in Singapore. I don't like they offer you smoking rooms at higher price. I am glad the prostitutes are no longer in the hall, well done Shangri-La The bar on the 24th floor nice for a drink and the 2 bartenders (sorry I forgot there names) where very...

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Helpful?
Thank Bernitroll
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Bernitroll Welcome back! Many thanks for sharing your positive review via Tripadvisor. I am glad to know that you have enjoyed your Shangri-La experience once again. Please know that your compliments are much appreciated and will be shared with my colleagues, especially the bartenders at BLU Bar. I look forward to welcoming you back soon! With best regards Reto...

London, United Kingdom
Reviewed 20 March 2015

After a long flight from London there is nothing better than to be greeted with a warm smile and showed to a beautiful room with a magnificent view. This surely is Shanghai in the Middle of a vibrant city. Wondeful attentive staff filling you glasses with champagne as part of the privileges for The Valley Wing Guests.

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Thank fiveprimes
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fiveprimes Many thanks for sharing your positive review via Tripadvisor! I am truly delighted to know that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

United Kingdom
Reviewed 19 March 2015

We were expecting to stay in Sentosa, but unfortunately, due to the website not actually depicting a picture of the hotel, ended up here instead. Disappointed to start with, however, soon discovered the location was much better for what we had planned (botanical gardens, orchard road, zoo and jurong bird park.) the garden and pool area were lovely, nice and...

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Thank Doris P
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Doris P Many thanks for sharing your feedback via Tripadvisor. I am sorry to learn about the confusion and subsequent experiences. May I please request for you to contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look...

Zagreb, Croatia
Reviewed 19 March 2015

A real luxury hotel , worth paying the bit extra to stay there . Our room had good views and a big balcony , great room with beautiful en suite bath room and tub . The whole place was spottless . The staff were always ready to help with tours . Beautiful garden .

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1Thank conrad f
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Conrad F Thank you for sharing your positive feedback via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing - our urban resort. I look forward to welcoming both of you back soon! With best regards Reto Klauser Vice President and General Manager

Dallas, Texas
Reviewed 18 March 2015

I can't count how many times I've stayed here. Twenty at least. I've stayed in all the wings. For this trip I was in the Garden Wing. Everything about the room and service is First Class. The breakfast buffet just may be the best on Earth when you combine the food, ambiance and service. It's a bit of a walk...

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Helpful?
Thank Bert T
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Dallas1130 Welcome back! Many thanks for sharing your encouraging feedback via Tripadvisor. Positive feedback from loyal friends, like yourself, are especially precious. Please be assured that your compliments will be shared with all my colleagues, especially those in the Garden Wing and our chefs. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President...

Singapore, Singapore
Reviewed 17 March 2015

Had a 4 day staycation at the Shangri la and it was lovely. I'm so pregnant right now and my husband wouldn't let me near a boat or a plane so im pretty much grounded. We chose to stay at the Shang for its close proximity to Orchard Road (in case we wanted to shop) and also the 'peace' and...

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Thank YveLoves
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear YveLoves Thank you for choosing Shangri-La Hotel as the venue for your staycation! Please know that your feedback is much appreciated. While I am glad to know that you have enjoyed your Garden Wing experience in general, I am concerned to read your comments about Waterfall Ristorante Italiano and the anniversary amenity. May I please request that you contact...

Kobe, Japan
Reviewed 17 March 2015 via mobile

Stayed at the Shangri La 3 nights during CNY in February. We had booked a room in the garden wing, but were advised to upgrade to a larger room at the Valley Wing because we were travelling with 2 children and the room was more spacious and quiet. The Vally Wing offered complimentary drinks, canapés and afternoon tea in relaxing...

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1Thank Cathinka H
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Cathinka Many thanks for sharing your positive feedback via Tripadvisor. Although I am happy that you have enjoyed your stay at our ultimate sanctuary, The Valley Wing, I am concerned to read your comment about The Line. May I please request that you contact me directly so that I can find out more details for service improvements? My email...

paris
Reviewed 17 March 2015

I stayed here whilst on a short business trip. Hotel is just great. Rooms are a good size with very comfortable beds. Good views from higher floors. Staff impeccable. Facilities great. Breakfast was excellent. Would happily return.

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Thank mlohara
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Mlohara Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your Shangri-La experience. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Jakarta, Indonesia
Reviewed 17 March 2015

The front desk staff was very helpful in giving information and answering questions. Luggages were sent up in minutes count. All the other staffs, from cleaning to bell boy, they were all helpful and quick in doing their tasks.

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Thank 465susis
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear 465susis Thank you for sharing your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. Please be assured that your compliments will be shared with my colleagues, especially those in Housekeeping and Bell Desk. I look forward to welcoming all of you back soon! With best regards Reto Klauser...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $385 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
53 questions
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Valley Wing is the best.”
 of 5 bubbles KatParry, 26 Feb 2017 | Read review
“Garden Room Wing with rooms on upper floor with balcony.”
 of 5 bubbles LynnSeattle, 23 Feb 2017 | Read review
“Research all 3 wings, all good, but all quite different”
 of 5 bubbles EllenH780, 22 Feb 2017 | Read review
“Valley Wing is more expensive but worth it.”
 of 5 bubbles 13Andrew, 20 Feb 2017 | Read review
“Three options. Garden, Valley and Tower ( renovating) to suit your budget. All good”
 of 5 bubbles 39er, 5 Feb 2017 | Read review
5 of 5