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Shangri-La Hotel, Singapore

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4,323 Reviews from our TripAdvisor Community

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Showing 3,673: English reviews
Dewsbury, England
Reviewed 22 January 2015

We had booked into the Tower Wing following a previous stay there, but were offered and accepted an offer of upgrade to the Valley Wing at a very small cost. This proved a very good decision, as it was a sumptuous experience in every way. The room was spacious and comfortable-it was attractive and had everything one could want. The...

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Helpful?
Thank fran4ray
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Fran4ray Many thanks for sharing your positive review via Tripadvisor! I am delighted to know that you have enjoyed your stay at the Valley Wing - our ultimate sanctuary. My colleagues will be encouraged to read about your compliments. Please know that your feedback is much appreciated. I look forward to welcoming both of you back soon! With best...

Sunshine Coast, Australia
Reviewed 21 January 2015

What a wonderful way for my husband and I together with our 15 year old son to end our luxury cruise. From a super quick early checkin to a late departure time, the Shangri La hotel opened our eyes to a 'real' hotel. Although a very high standard hotel, the staff made us feel 'at home' and went beyond what...

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1Thank Madfc
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Madfc Many thanks for your heartwarming review via Tripadvisor. I am encouraged to read about your positive feedback. I look forward to welcoming your family and you back soon! With best regards Reto Klauser Vice President and General Manager

Perth
Reviewed 21 January 2015

As a family group of six adults and two children, we booked three rooms. We asked for two of the rooms to be interconnected (because of the children) but they were not available at the time despite booking many months in advance.The hotel is somewhat dated but has all the amenities. The rooms are comfortable but they still seem to...

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Thank JohnofPerth
Reviewed 20 January 2015 via mobile

we had a wonderful stay - this hotel is such a peaceful oasis in this vibrant city with perfect organization and service. very friendly and attentive staff. we stayed in the valley wing with spacious balcony overlooking the lush hotel gardens. spa is a bit outdated but provides various facilities. pool area can get crowded. the big christmas tree in...

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1Thank kris_muc_de
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Kris_muc_de Many thanks for choosing to celebrate the Christmas season with us! I am glad to know that you have enjoyed your stay at The Valley Wing - our ultimate sanctuary. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

Melbourne, Australia
Reviewed 20 January 2015 via mobile

I stayed for one night at the Shangri-la Singapore for business. My room was perfectly clean and adequate, but a bit dated and certainly not luxurious. Also I had requested a King bed but instead got 2 singles, which was not ideal, but fine as I was on my own. Despite a request to change rooms, I was told there...

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1Thank waerro
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Waerro Thank you for sharing your feedback via Tripadvisor. I am sorry to learn that your Shangri-La experience fell short of expectations. May I please request that you contact me directly so that I can apologise to you in person, and at the same time, find out more details for service improvements? My email address is: reto.klauser@shangri-la.com I look...

Perth, Australia
Reviewed 19 January 2015

We stayed in the Horizon club delux over Christmas. The hotel is fantastic and the service was first rate. The Horizon Club was relaxed and our daughters were welcomed. The food and drinks were great. The pool and gym are both first rate though getting space near the pool could be a challenge. Overall a top experience.

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Thank Craig D
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Craig Thank you for choosing to celebrate Christmas with us! Please know that your positive review is much appreciated. My colleagues at the Horizon Club and Health Club will be very encouraged to read your compliments. I look forward to welcoming all of you back soon! With best regards Reto Klauser Vice President and General Manager

Perth, Australia
Reviewed 19 January 2015

It was our first time at the Shangri La Singapore. Wow! With its lush gardens, service and facilities second to none, it was truly an awesome get away to sit back, unwind and enjoy the finer things in life! We were upgraded to the Valley Wing without requesting it and what a joy it was. Our room was oh so...

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Thank Chris W
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Chris Many thanks for sharing your compliments via Tripadvisor! The Valley Wing is our ultimate sanctuary. I am glad to know that you have enjoyed your stay with us. Please know that your positive review is truly appreciated and will be shared with my colleagues, especially Hari, Asnawi and Jason. I look forward to welcoming both of you back...

Montreux, Switzerland
Reviewed 19 January 2015

Very efficient, friendly and cheerful check-in, always useful after a long flight, we settled very nicely in a comfortable room with all that was necessary including very good internet connection. If you want a quieter breakfast with a good selection at its buffet, choose the Waterfall Restaurant. The Line has a larger selection at its buffet but it can get...

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Thank LEONIDAS L
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Leonidas Thank you for sharing your positive review via Tripadvisor! It was very encouraging to read about your compliments about our Front Office and F&B services. Please know that your feedback is very much appreciated. I look forward to welcoming you back soon! With best regards Reto Klauser Vice President and General Manager

new plymouth
Reviewed 19 January 2015

We stayed here with our 8 yr old son in the Valley Wing room. The Valley wing is the most 'exclusive' wing, and if you like luxury and attention to detail then it will certainly not disappoint. There is an exclusive lounge area available to Valley wing guests only (which features fantastic art works), and caters all day for various...

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Thank coleenaperi1
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Coleenaperi1 Many thanks for your kind recommendation via Tripadvisor! It was heartening to know that your family and you have enjoyed your stay at The Valley Wing - our ultimate sancturay. Please know that your thoughtful review is much appreciated and will be shared with all my colleagues. I look forward to welcoming all of you back soon! With...

Reviewed 19 January 2015

Great location, near Orchard street with a lot of facilities for tourist, including also the complimentary transfer in town. Garden Wing is amazing, rooms are at 4*+ level but the service is high and all the common spaces were decorated with Christmas trees. I was disappointed by the missing video on the LCD screen, " ..embrace a strange..it is in...

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1Thank Carol B
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review

Dear Carol Many thanks for sharing your feedback via Tripadvisor. While I am happy to know that you have enjoyed your Shangri-La experience in general, I am very concerned to read your review about The Line. May I please request that you contact me directly so that I can find out more details for service improvements? My email address is:...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amid 15 acres of luxuriant gardens and greenery, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, which is home to numerous plant and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls.Inspired by nature, there is a daily Tai-Chi demonstration with a Tai-Chi master and Koi feeding ceremony by a Koi Master, in the Atrium of the new Garden Wing.A wide range of recreational facilities is available at the hotel, including the newly-opened CHI, The Spa at Shangri-La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. There is a 3-hole golf course for putting practice.The hotel houses several dining outlets for great culinary experiences. From classical Japanese kaiseki at Nadaman to international favourites at The Line and the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. A new dining concept, Waterfall Ristorante Italiano, offers Southern Italian cuisine focusing on handmade pastas and freshest seafood. Guests can also relax with high tea served at The Rose Veranda which features 164 varieties of TWG teas, sip a Cheongsam, Shangri-La's signature cocktail, in the Asian-inspired Lobby Court or savour premium wines amidst panoramic city views at BLU Bar.All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Traders Hotel, Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. A business centre with internet and meeting room facilities is available for the convenience of the business travellers as well. ... more   less 

Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore
Price Range: $393 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Agoda, Ctrip TA, Priceline, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Singapore staff and other travellers.
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North Yorkshire, U.K.

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Questions? Get answers from Shangri-La Hotel, Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view is best!”
 of 5 bubbles Worlds_of_Wonder, 1 Dec 2016 | Read review
“Tower will be nice when building works is complete”
 of 5 bubbles MarkB1234, 28 Nov 2016 | Read review
“Get a high floor room to try and get away from construction noise and views.”
 of 5 bubbles BloodDr, 27 Nov 2016 | Read review
“Garden Wing with pool view is very pleasant and quiet”
 of 5 bubbles AnnieW903, 22 Nov 2016 | Read review
“The Valley Wing is the choice for many heads of state, presidents and dignitaries. it is exquisite and they treat you royally.”
 of 5 bubbles Nomad453, 21 Nov 2016 | Read review
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