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Pan Pacific Singapore

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Pan Pacific Singapore
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6,570 Reviews from our TripAdvisor Community

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Showing 5,456: English reviews
London, United Kingdom
Reviewed 7 October 2014

I have stayed at the Pan Pacific a few times now, and will certainly return. The rooms are spacious and well appointed, quiet, and with comfortable beds. Good sized TV, but like another reviewer, I too had a problem with it (though the friendly TV man arrived almost as soon as we called to fixed things!). Not everything is perfect,...

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Helpful?
Thank David M
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear David M, Thank you for sharing your comments on TripAdvisor. Our rooms were recently transformed to further enhance our guests’ experience and I am glad you found our refreshed rooms to be spacious and comfortable. While the issue was resolved quickly, I apologise for the technical issues you experienced with the television. At Edge, we strive to present a...

Perth,W.A
Reviewed 7 October 2014

from recommendations of friends we decided to stay 5 nights at Pan Pacific Marina. easy to get to from airport via taxi- 20 min. check-in was a breeze and friendly staff. we booked a deluxe king room which was facing the city. Found the other rooms to be more than what we wanted to pay but we were not disappointed...

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Helpful?
Thank Pip1413
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Pip1413 Thank you for taking the time to share your detailed review on TripAdvisor. We are glad that you had a positive experience and enjoyed your stay with us as well as our dining options. We look forward to welcome you back again soon. Warm regards Cheryl Ng Director of Marketing

Singapore
Reviewed 6 October 2014

Simple request not met even though I had requested for a bouquet of flowers 3 days in advance. Was only informed upon check in. Booked a birthday celebration package which supposedly comes with a cake which I never saw. What got to me really was the lack of personal/extra touch. Peeved that flowers which I had requested for ( and...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank Tsuan-hao L
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Tsun-hao Thank you for choosing to celebrate your special occasion with us. We strive to create memorable hotel experiences for all our guests and while I am glad that our associates from Engineering, In-Room Dining and Housekeeping played a role in enhancing your stay, I am sorry that not all aspects of your staycation were up to expectations. Your...

socal
Reviewed 6 October 2014 via mobile

My husband and I are currently staying at the hotel (checkout tomorrow). The hotel is beautiful, however, the rating is for the service received. When we settled in our room on our first night (around 2am), we noticed our bed sheets were dirty. Unfortunately, the front desk could only offer to send someone up to change the sheets vs. switch...

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Helpful?
1Thank cdotn
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear valued guest, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are sorry that your recent stay was not up to expectations. While we appreciate your compliments about the hotel, we sincerely apologise for the issues with the bed linen; our guest rooms’ bed linen are...

Singapore
Reviewed 6 October 2014

The hotel and amenities are excellent! I especially love how the rooms are intricately designed to suit the needs of the guests. The check-in staff had also agreed to allow us for a later check-out time and also put us to the highest available floor.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Clement Yi Chen... C
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Clement Yi Chen... C, Thank you for sharing about your experience on TripAdvisor, we are delighted you had a positive stay. Our guest rooms were recently transformed to further enhance our guests’ experience and we are glad to hear that you enjoyed the refreshed rooms and updated amenities. We appreciate your time taken in sharing this review and look...

Singapore
Reviewed 6 October 2014

This was our second stay here - Mum, Dad and 16 year o;d daughter. Last one 9 days and this stay a single night stopover en route to Sydney from London. Lovely warm welcome from Vivienne in reception. Once we told her about our 720pm flight the following night she helped us out with an extended check-out - most impressed....

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Barry F
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Barry F, Thank you for choosing to stay with us once again. Our rooms were recently transformed to further enhance our guests’ experience and we are glad that you enjoyed the refreshed Harbour Studio and updated facilities. We are also happy to hear that you had a positive Pacific Club experience and hope you’ll have a chance to savour...

Singapore
Reviewed 5 October 2014

All the staff have a very professional attitude,the room is always fresh and in top condition and the hotel has top class facilities Best part is the connecting malls Worst part is waiting for the lift

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank Gordon D
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Gordon D, We are delighted that you had an overall positive stay. The hotel was recently transformed to further enhance our guests’ experience and we are glad that you enjoyed the refreshed rooms and updated facilities. We strive to create memorable hotel experiences for every one of our guests and are happy to hear that our associates further enhanced...

Grimsby, United Kingdom
Reviewed 5 October 2014

We had been to Singapore before but this time decided to stay right on the marina. The view was amazing. The service and hotel was different class from the moment we arrived. We had taken the Pacific Club Harbour room and was not disappointed. We arrived early but this wasn't an issue. Escorted to our room and checked in there...

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Helpful?
Thank pjcolv
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear pjcolv, Thank you for sharing your positive experience on TripAdvisor. Pacific Club was recently relocated to level 38 and we are glad that you enjoyed the 360 degree views of Marina Bay and the city skyline. We are also happy to hear that you savoured the additional privileges including Champagne breakfast and evening canapés and hope you had a...

Billingham
Reviewed 4 October 2014

I stayed here for two nights 20-22 september, for the Formula 1 grand prix weekend. My hotel experience started by me being met from the plane (not just the airport) as soon as i got off the plane there were two ladies waiting with a name board and a buggy. That was a really nice touch after a 13 hour...

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Helpful?
Thank Pauly100
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear Pauly100, Thank you for choosing to stay with us over the F1 weekend. As a trackside hotel located in the heart of Marina Bay, our guests do enjoy stunning views of the F1 circuit, and we are happy that you enjoyed the race action from the comfort of your Skyline Suite. We strive to create memorable hotel experiences for...

Perth
Reviewed 3 October 2014

I've stayed in this hotel many times, some times transiting, sometimes for 6 days. It's normally my go to hotel in Singapore. Last time was the finish, there was no recognition that I was a returning guest, the cheap pressure sale to upgrade, the dismissal of my Gha membership, now that I was down from black was extremely rude. There...

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Helpful?
Thank AustralianTravel
PanPacificSG, Director of Marketing at Pan Pacific Singapore, responded to this review

Dear AustralianTravel Thank you for sharing your honest feedback with us. I am very sorry that your last stay did not meet your expectations. Please be assured that we greatly value our guests and appreciate your continued support. It was not our intention to cause you to feel undervalued and I apologise that your last experience was not up to...

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Staying in Marina Bay

Neighbourhood Profile
Marina Bay
More of a mini city than a neighbourhood in the traditional sense, the iconic Marina Bay aims to dazzle and entertain visitors of all kinds. This is the Singapore found in glossy brochures, featuring a world-class hotel, casino, shops, restaurants, bars, and other attractions all geared towards pure entertainment. The SkyPark at Marina Bay Sands provides a stunning view of the city, a must-see photo opportunity for visitors and locals alike. The ArtScience Museum always has a top-quality exhibition, and Gardens by the Bay is a fascinating manifestation of the government’s vision of Singapore as a “city in a garden”. Enticing Marina Bay is well worth a visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Rang Mahal
Rang Mahal
Cuisines: Indian, Asian
The Atrium
The Atrium
Cuisines: Bar, Contemporary, Pub
Brunch
Brunch
Cuisines: Chinese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Marina Bay and Singapore's Central Business District, Pan Pacific Singapore provides newly-renovated rooms and suites with panoramic views of the city skyline. Linked via skybridge to three shopping malls and Suntec City Singapore International Convention and Exhibition Centre, guests will be surrounded by iconic attractions within walking distance including the ArtScience Museum, Gardens by the Bay, Marina Bay integrated resort and Esplanade - Theatres by the Bay. Leisure and business travellers will enjoy a superb choice of dining, entertainment and cultural atractions. Within the hotel, 6 signature award-winning restaurants, an outdoor swimming pool and 24-hour fitness centre offer options to dine and unwind at. The Promenade mrt station located within five minutes' walking distance offers utmost convenience and connectivity to the city and a complimentary weekday shuttle bus operates around the Marina Bay Financial Centre route. ... more   less 

Additional Information about Pan Pacific Singapore

Address: 7 Raffles Boulevard | Marina Square, Singapore 039595, Singapore
Region: Singapore > Singapore > Marina Bay
Price Range: $253 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Singapore 5*
Number of rooms: 780
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Pan Pacific Hotels Group, Expedia, Hotels.com, Travelocity and Jetsetter so you can book your Pan Pacific Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Singapore Hotel Singapore
Pan Pacific Hotel Singapore
Singapore Pan Pacific
Hotel Style:
#6 Romantic Hotel in Singapore
#8 Family Hotel in Singapore
#9 Business Hotel in Singapore
#14 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Singapore staff and other travellers.
96 questions
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Questions? Get answers from Pan Pacific Singapore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floors may need to accommodate longer waits for lifts”
 of 5 bubbles juliebB6236AH, 22 Feb 2017 | Read review
“High floor club access room way from lift very quiet and peaceful with lovely views.”
 of 5 bubbles Brenk_11, 22 Feb 2017 | Read review
“Ask for a clean room”
  • Wake up to a snotty pillow
  • (blocked) view of the bay
 of 5 bubbles thongszeying, 22 Feb 2017 | Read review
“Pacific Club room is definitely worth the extra money”
 of 5 bubbles Mark&Rosa, 21 Feb 2017 | Read review
“Only very small space in bar fridge for personal use. About 2 coke cans”
 of 5 bubbles ireneMMM, 20 Feb 2017 | Read review
5 of 5