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Orchard Hotel Singapore

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#64 of 308 Hotels in Singapore
Certificate of Excellence
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1 room 2 adults 0 children
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3,058 Reviews from our TripAdvisor Community

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Showing 2,628: English reviews
Melbourne, Australia
Reviewed 20 August 2015 via mobile

Singapore was only a short stop over. I spent the night at the orchard hotel. Very fancy, great location and beautiful facilities. The staff were extremely helpful and allowed me to store my luggage the following day without charge and use a room to shower before my flight. The room itself was fairly pricey which did not include breakfast. I...

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Helpful?
Thank rachkennedy86
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear rachkennedy86, Thank you for taking time on sharing such a delightful review about the Orchard Hotel. We are very pleased to know that you completely enjoyed your brief stay with us and our location as well as our hospitality room was a great advantage for your visit. Our fabulous team is elated to receive your special mention about our...

Port Macquarie, Australia
Reviewed 19 August 2015 via mobile

There are so many hotels on Orchard Road it's difficult to choose one, but I stayed here late 2014 on business, and chose to return because I enjoyed it. I'd give 5 stars if the very comfortable king size bed had a table, reading light and power point on both sides. As it was, I had to put the desk...

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Helpful?
1Thank DaisyQ3
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear DaisyQ3, Thank you for your excellent review on The Orchard Hotel, Singapore. We are indeed very pleased to hear that you had a welcoming and comfortable stay. Your comment on the bedside tables has been noted. We appreciate your endorsement of accommodation of the Premier Club and your compliments for Patricia will be shared with her. We shall look...

Auckland Region, New Zealand
Reviewed 19 August 2015

Great location, central. Nice elegant surroundings, clean. Would recommend to any family or friends. Singapore is a clean country. Only thing is the Lighting in the room was a problem, the surround light around the TV was constantly on, there needs to be a switch to be able to turn off.

Review collected in partnership with Amoma.com
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Helpful?
Thank peterwN4247NF
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear peterwN4247NF, Thank you for your gracious endorsement on the TripAdvisor. It was indeed our pleasure to have served you and we hope for more opportunities to do so. With regards to the lighting in your room, please provide us with the room number and date of stay at Delilah.hamid@millenniumhotels.com so that we can look into your concern properly. Looking...

Reviewed 19 August 2015 via mobile

Orchard hotel its a rily good hotel staffs r very friendly specially Stephen he helped a lot thnx mate..n obviously the good location in orchard road...wil stay here again soon INSHALLAH.In orchard road dis hotel i lykd de most among all....

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Helpful?
Thank Ahmed R
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Ahmad R, Thank you for your excellent review on the Orchard Hotel. It is indeed our pride to be on your list of favourite hotels. Your compliments for the team, especially Stephen will be shared with them. Meanwhile, we shall look forward for more opportunities to serve you. Warm Regards Delilah Hamid Guest Experience Manager

South Perth, Australia
Reviewed 19 August 2015 via mobile

Excellent staff in all parts of the HOTEL and the buffet breakfast is excellent . I visit often and it's a nice touch that so many of the staff remember and use my first name . Concierge seem to know everything about all of SINGAPORE . I will continue to visit the ORCHARD HOTEL .

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Helpful?
1Thank rodwillis
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Hello rodwillis, Thank you for your kind review on the Orchard Hotel, Singapore. Your compliments for the team is very rewarding, motivating and good indication that we are going the right direction. We will also share your compliments on the buffet breakfast with our Executive Chef. Meanwhile, we look forward to your continued support. Warm Regards Delilah Hamid Guest Experience...

Sydney, Australia
Reviewed 19 August 2015

My experience started when I had to wait two hours to get to my bedroom, they said that the hotel was very busy and they didn't have any room ready. Ah, and it was already 1pm in the afternoon. Service on TV is pretty bad, no digital TV in here yet. Customer service terrible. Hotel doesn't have concierge and the...

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Helpful?
Thank deb0ra1978
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear debOra1978, Please accept our sincere apologies for the inconvenience during your recent stay. We have reviewed your feedback on the staff's attitude and TV service with the managers concerned for improvement as soon as possible. On the other hand we are glad you approve of our location. We hope you will indulge us with another opportunity to serve you....

Bengaluru, India
Reviewed 19 August 2015

We Stayed with a Group of 30 & every one enjoyed the stay, all said love to stay again. Nice spacious rooms with nice amenities, friendly professional staff,plenty of choice for breakfast & locational advantage.

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Helpful?
1Thank balaqe2_murali
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear balaqe2_murali, Thank you for taking time to pen such a wonderful review about the Orchard Hotel Singapore! We are thrilled to know that your group enjoyed your stay and each one of you had a memorable stay experience with us. Your strong recommendation about our rooms, amenities, breakfast, location and especially our service inspire us to continue on doing...

Melbourne, Australia
Reviewed 18 August 2015 via mobile

We stayed here during the SG50 long weekend. Toilet paper and creamer for coffee/tea were not replenished even though we stayed there for 3 nights. There was a very long queue on the day we checked in, we waited for about half an hour. Room and bathroom were quite small compared to other Singapore hotels we've stayed in. On the...

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Helpful?
1Thank carolngoi
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear carolngoi, Thank you for your feedback. We are glad that you were pleased with the wifi and security as well as our location. We apologise for the non-replenishment of the items in your room. We will be contacting you shortly for more details, in order for us take corrective measure. In addition we will re-energise the importance of warm...

London, United Kingdom
Reviewed 17 August 2015

From my experience in Singapore you can do a lot better for not too much more money. It is an aging property (shower doors off kilter, air con not working well, generally a bit dilapidated). It's one of those spots where the "king bed upgrade!" really just means an average size room with two twin beds pushed together

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Helpful?
Thank Josh_E3
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear Josh_E3, Thank you for your review and we sincerely apologise for your dissatisfactory stay experience. We have noted your comments. We are presently evaluating an upgrade of our rooms and facilities. Meanwhile we will do our best to rectify the defects in the room as you have indicated. We hope you will indulge us with another opportunity to serve...

Sydney, Australia
Reviewed 16 August 2015

As Sydneysiders, we have used the Orchard Hotel as our preferred stopover en route to and from the UK and Europe for 10 visits now, based on the outstanding service and attention of the staff, the beautifully comfortable beds, the wonderful seafood buffet and other Asian dishes served in the Ground floor restaurants - it is a true indication of...

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Helpful?
4Thank andp4955
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this review

Dear andp4955, Thank you for your gracious endorsement of the Orchard Hotel, Singapore. It is certainly our pride that we were able to offer you consistent service standard for the last 10 years. We are privileged that you have selected our hotel as your "home away from home". Looking forward to more opportunities to welcome you home. Warm Regards Delilah...

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Staying in Orchard Road

Neighbourhood Profile
Orchard Road
Shopping is a national pastime for Singaporeans, and after a visit to Orchard Road it’s easy to see why. This seemingly endless boulevard boasts a dizzying selection of shopping centres. From bargain basement foragers to designer label big-spenders, there is something for everyone. For those just browsing, there are countless restaurants, food courts, and cinemas, as well as the odd street entertainer to keep you amused. Most of the malls are connected by underground walkways, offering a break from the sun on a hot day. Bring a credit card and some comfortable shoes, and plunge into the excitement.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Orchard Cafe
Orchard Cafe
Cuisines: Chinese, Asian, Singaporean
Hua Ting Chinese Restaurant
Hua Ting Chinese Restaurant
Cuisines: Chinese, Asian
Noodles
Noodles
Cuisines: Asian, Singaporean
No photo provided
Intermezzo Bar
Cuisines: Italian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 

Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Price Range: $163 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, World Independent Hotel Promotion and Agoda so you can book your Orchard Hotel Singapore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#47 Family Hotel in Singapore
#58 Luxury Hotel in Singapore
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Hotel Singapore staff and other travellers.
67 questions
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5 months ago

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Questions? Get answers from Orchard Hotel Singapore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor”
 of 5 bubbles chingtengl, 16 Jan 2017 | Read review
“Ask for a high floor room”
 of 5 bubbles Propertips, 12 Jan 2017 | Read review
“The hotel as a whole was quite, I would not think there would be any concern about noise at all.”
 of 5 bubbles JennyJ52, 11 Jan 2017 | Read review
“Avoid room 839 Claymore Wing”
 of 5 bubbles FrequentVirgin, 3 Jan 2017 | Read review
“make sure you have the room on the main building and not next to the coffee shop”
 of 5 bubbles gingin0, 17 Dec 2016 | Read review
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